Faith Gateway sells Christian books, Bibles, devotionals, and faith-based study materials. This page aggregates RetailCoupons.com shopper ratings and reviews to help you understand what customers experience when ordering from this retailer, including feedback on product quality, shipping, and customer service.
faithgateway.com Reviews
1.4
14 reviews
What Shoppers Say About faithgateway.com
Created with AI, based on recent reviews
Faith Gateway has severe operational and customer service issues that dominate shopper feedback. The most common complaints involve order fulfillment failures, including orders not entering their system, lack of shipping updates or tracking numbers, unexpectedly long delays (sometimes weeks past stated shipping timeframes), and inadequate communication when backorders occur. Customers report receiving wrong items, incomplete shipments, and billing problems. When issues arise, customer service responses are described as slow, dismissive, or unhelpful, with refunds only issued after customer persistence. A small number of shoppers report satisfaction with products themselves, but this is overshadowed by logistics and service failures.
The pattern of complaints suggests systemic problems with order processing, inventory management, and customer communication rather than isolated incidents. Shoppers consistently recommend purchasing from competitors, and several mention switching retailers due to these experiences. The few positive ratings appear to acknowledge acceptable product quality but do not compensate for the fulfillment and service issues that define the majority of customer experiences.
Customer Reviews (14)
Sorted by: Most recentDaniel F.Oct 2, 2022
They advertise USPS 2 day shipping but I haven't even received a tracking number yet.
Michelle T.Aug 14, 2022
I'd give Faith Gateway one star solely because of their nonexistent customer service, even though the products and selection are great. I've spent a couple hundred dollars over four months with them. A company's reputation should be judged on both product quality AND how they treat customers. That's what turns a one time buyer into someone who comes back and tells friends about you. Instead, they're pushing me away. Harper Collins, you need to step up here and make things better.
Patricia M.Feb 22, 2022
Ordered some books and their website promised delivery within 48 hours. My order didn't ship for 10 days and took another 4 days to arrive. I called customer service twice but got vague answers about why there was such a delay. Really disappointed with how they handled things. Won't be shopping with them again.
Kenneth W.Jun 15, 2020
Bought an ebook this morning and was forced to create an online account just to read it on another website. I wasn't thrilled about installing yet another app, but I went along with it. Once I opened the book, it was total gibberish and completely impossible to read. I should have just gone straight to the Apple Store, which is what I ended up doing. I bought the same book from the same publisher there and it worked perfectly. I emailed asking for a refund since I couldn't even access what I paid for, but they said no refunds. So I'm out money for a product I literally cannot use. This was a frustrating experience and I won't be buying from this site or that publisher again.
faithgateway.com Review FAQ
What is the overall rating for Faith Gateway?
Faith Gateway is rated 1.4 out of 5 by 14 shoppers on RetailCoupons.com, indicating widespread dissatisfaction. The vast majority of ratings are one star, with very few positive reviews.
What do shoppers complain about most?
The primary complaints are order fulfillment and communication failures. Shoppers report orders not shipping within stated timeframes (sometimes taking weeks), not receiving tracking information or order status updates, items not entering the system to be packed despite being charged, incomplete shipments with unexplained backorders, and wrong items arriving. Secondary issues include billing problems and unresponsive customer service.
How does customer service handle problems?
According to reviews, customer service is slow to respond, offers minimal refunds without addressing root issues, and sometimes declines to help with problems they attribute to other departments. Customers report needing to escalate complaints through PayPal or by repeatedly contacting the company to receive refunds.
Do shoppers recommend Faith Gateway?
No. Multiple reviewers explicitly recommend shopping elsewhere and note that they or others are switching to different retailers due to these experiences. Even satisfied customers do not recommend the store given the service problems.
Is the product quality acceptable?
A few shoppers mention that the products themselves (books and Bibles) are decent or satisfactory when received correctly. However, product quality is completely overshadowed by fulfillment failures and customer service issues that prevent most orders from reaching customers as expected.