Falconeri specializes in luxury cashmere and knitwear, offering high-end sweaters, wraps, and accessories primarily through their retail locations and online store. This page features customer reviews and ratings for Falconeri, helping shoppers understand what to expect from both their products and customer service.
Falconeri Reviews
2.2
24 reviews
What Shoppers Say About Falconeri
Created with AI, based on recent reviews
Falconeri receives highly polarized reviews, with shoppers either praising the quality and longevity of their cashmere pieces or expressing frustration with manufacturing defects and customer service. Those satisfied with purchases report that well-maintained cashmere items hold up excellently over years of wear, with elegant designs and extensive color options. However, the majority of reviews highlight serious concerns: customers report quality control issues including loose or crooked stitching, seams coming apart, and premature wear on expensive items. The most consistent complaint involves refund and return processes, with multiple shoppers describing refunds as stuck in the system for extended periods, slow processing times, and difficulty obtaining credits or exchanges even for defective merchandise.
Price point appears to be a significant factor in customer disappointment, as shoppers investing substantial amounts (including during sales) expect higher quality standards and responsive customer service. Several reviews mention that the brand's refusal to honor returns or provide support, especially for customers traveling from locations where the brand does not operate locally, has created lasting negative impressions. While some loyal customers attest to the durability of their pieces when properly cared for, the volume of complaints about both product quality and post-purchase support suggests systemic issues that have not been resolved.
Customer Reviews (24)
Sorted by: Most recentJessica W.Feb 24, 2022
I've got three cashmere scarves from here now and they're absolutely worth every penny. Quick delivery as well.
Robert H.Dec 16, 2021
It seems like people mainly write here when they have problems, and I gotta say I was nervous after reading all the negative comments before I placed my order. Got a couple sweaters for my wife's birthday, and when we needed to return one, I was honestly expecting the worst. But I wanted to share that (1) those sweaters were really beautiful and actually a solid price for the quality we got, and (2) the return process was straightforward and hassle-free, even here in the UK.
Patricia L.Dec 16, 2021
After posting about my experience online, my issue with Falconeri got resolved quickly. I hadn't gotten a return label for my purchase and couldn't connect with anyone by email or phone. Once I shared my story, I got the label sent over and my money back within a week or two. I'll definitely place another order since everything had gone smoothly before. Maybe they were just overwhelmed with volume at that particular time.
Emma K.Nov 29, 2021
Wish I'd found these reviews sooner. Put in an order on Friday and never got any purchase confirmation. I sent several emails to customer service and nothing came back. Tried messaging through Instagram too but got the same result. My credit card had the charge but I had no idea whether my order was even going through. Absolutely terrible experience. Update as of mid-December: finally got a reply from their support team and my order arrived. Love the brand but they really need to get their online system and response time under control.
Falconeri Review FAQ
What is Falconeri's average rating on RetailCoupons.com?
Falconeri is rated 2.2 out of 5 based on 24 customer reviews. The rating reflects a highly divided customer base, with approximately 63 percent of reviews being one-star ratings.
What do customers praise most about Falconeri?
Satisfied customers consistently mention the exceptional durability and craftsmanship of Falconeri's cashmere pieces when properly maintained, noting that items remain soft and retain their shape after years of wear. Reviewers also appreciate the timeless, elegant designs and the wide range of color options available.
What are the most common complaints about Falconeri?
The primary complaints center on quality control issues (loose or crooked stitching, seams separating) and problematic customer service, particularly with refunds and returns. Multiple shoppers report that refunds become stuck in the system with no resolution, and that the company has refused to honor returns or provide credits even for defective items, particularly outside the brand's home locations.
Do customers recommend shopping at Falconeri?
Reviews are divided. Customers who received durable, well-made pieces and did not require returns strongly recommend the brand for its quality and design. However, most reviewers do not recommend Falconeri due to quality concerns on their purchases and frustration with the returns and refund process.
How can I leave a review for Falconeri on RetailCoupons.com?
After making a purchase from Falconeri, you can share your experience on RetailCoupons.com by submitting a detailed review with a star rating. Your honest feedback helps other shoppers make informed decisions and holds retailers accountable for their products and service.