Farberware Cookware sells cookware products including pots and pans through their direct website. This page offers customer ratings and reviews to help shoppers understand the buying experience, product performance, and service quality at Farberware Cookware.
Farberware Cookware Reviews
2.3
3 reviews
What Shoppers Say About Farberware Cookware
Created with AI, based on recent reviews
Shoppers are deeply divided on Farberware Cookware. One satisfied customer reports owning their cookware for over three decades, praising even heat distribution, cooking performance, and easy cleanup compared to modern non-stick alternatives. However, the majority of reviewers report serious issues with order fulfillment and customer service, describing incomplete orders, unresponsive email support, and an automated phone system that refuses to connect callers to a human representative. Multiple shoppers indicate they waited weeks without receiving responses to inquiries about missing items.
The core complaint centers on customer service accessibility and responsiveness rather than product quality. Reviewers note that while the company promises email responses within hours or a few business days, actual response times have stretched to a week or longer with no replies despite multiple follow-up attempts. The reliance on email-only support with no functional phone line alternative leaves customers frustrated when orders go wrong.
Customer Reviews (3)
Sorted by: Most recentRobert T.Apr 2, 2024
My order arrived incomplete and getting help has been frustrating. Their main customer service line doesn't connect you to a real person, instead you have to file a ticket through email. They promise responses within a couple hours or a couple business days maximum. After a week of waiting with no replies and multiple follow-up emails sent, I finally tracked down a direct phone number and managed to speak with someone live. Hoping this person can actually resolve what happened with my order.
Sandra K.Mar 22, 2024
I'd really advise against buying from this company based on my experience. The customer service is pretty awful. Three items never showed up in my order and when we tried contacting them for two weeks straight, nothing. They say they have a phone number available but when you call it, an automated system just tells you to send an email instead. Send an email and you get total silence. My homeowners association is going to hear all about this so everyone knows to avoid them. The service here is honestly terrible.
Patricia M.Nov 22, 2019
These are honestly the best pots and pans I've ever owned. I've been using mine for over three decades now and they perform just as well as the day I got them. They heat evenly, cook great, and cleanup is super easy compared to those fancy non-stick brands that everyone seems to advertise. If you're looking for a gift for someone getting married or any special occasion, I'd definitely recommend giving this cookware a shot.
Farberware Cookware Review FAQ
What is the average rating for Farberware Cookware?
Farberware Cookware is rated 2.3 out of 5 based on 3 customer reviews at RetailCoupons.com.
What do customers praise about Farberware cookware products?
Customers who are satisfied with their purchases report that Farberware cookware heats evenly, cooks consistently, and is easy to clean. One reviewer noted their cookware has performed reliably for over three decades.
What are the main complaints about Farberware Cookware?
The primary complaints involve customer service issues rather than product quality. Multiple reviewers report incomplete orders and difficulty reaching customer support. They note the company has no functioning phone line for customer service and instead directs customers to email, with promised response times of a few hours to a couple of business days. However, reviewers experienced wait times of one to two weeks or longer without receiving responses.
Would customers recommend buying from Farberware Cookware?
Reviews are polarized. Long-term product users recommend the cookware itself based on durability and performance. However, customers who encountered order or service issues explicitly advise against purchasing from the company due to unresponsive customer support.
How can I write a review of Farberware Cookware?
You can share your experience with Farberware Cookware on RetailCoupons.com by visiting the store page and submitting a customer review. Your feedback helps other shoppers make informed decisions.