FaucetDirect.com sells bathroom fixtures including faucets, tubs, and tub doors. This page shows what shoppers say about their experiences with pricing, shipping, product quality, and customer service. Read real customer reviews below to help decide if FaucetDirect.com is right for you.
FaucetDirect.com Reviews
3.7
3 reviews
What Shoppers Say About FaucetDirect.com
Created with AI, based on recent reviews
FaucetDirect.com shoppers praise fast shipping and competitive pricing, with customers reporting delivery in four days and savings compared to competitors. Product quality and packing quality also receive positive mentions. However, one reviewer reported significant frustration with payment processing issues and unhelpful customer support, including a two-hour call with multiple representatives that failed to resolve the problem.
The store's rating reflects polarized experiences: some customers are very satisfied with their purchases and service, while at least one encountered persistent technical and support issues. Shoppers considering FaucetDirect.com should be aware of the potential for payment complications and the importance of having direct phone support available if problems arise.
Customer Reviews (3)
Sorted by: Most recentLinda C.Feb 6, 2025
Ordered a bathtub and it showed up at my door in just four days. The pricing was fantastic and the shipping was super fast. Really pleased with how this turned out!
Derek T.Jan 27, 2025
Made a couple of purchases thinking I was ordering from two different places, but turns out they're actually owned by the same company. My payment kept getting rejected, so I reached out to support. The chat feature wasn't helpful at all, so I called instead. I spent around two hours talking to different representatives and nobody could explain why my payments weren't going through. I wasn't even allowed to try a different payment method after the initial ones failed. Got frustrated and just gave up on the order. Ended up buying elsewhere and got the same item for thirty bucks less.
Sarah M.Feb 3, 2014
After doing plenty of research, I found this site and decided to order a glass tub door. Not only did they beat every other price I found by thirty-five dollars, but the whole experience was smooth from start to finish. Everything arrived quickly and was packed so carefully nothing got damaged. A customer service person even called me after delivery to confirm I was satisfied with everything. I'll definitely shop here again!
FaucetDirect.com Review FAQ
What is FaucetDirect.com's average rating?
FaucetDirect.com is rated 3.7 out of 5 based on 3 customer reviews on RetailCoupons.com. The rating distribution shows that two-thirds of reviews are five stars, while one-third are one star, with no middle-range ratings.
What do shoppers like most about FaucetDirect.com?
Customers consistently praise fast shipping (products arriving within four days), competitive pricing that beats other retailers, and careful product packing that prevents damage during delivery. Several reviewers also mention positive interactions with customer service staff.
Are there common complaints about FaucetDirect.com?
One reviewer reported persistent payment rejection issues and expressed frustration with the effectiveness of chat support, though phone support was available. The reviewer also noted confusion about the relationship between FaucetDirect.com and another company, suggesting customers should verify they are ordering from the intended retailer.
Do shoppers recommend FaucetDirect.com?
Two of three reviewers gave five-star ratings and expressed strong satisfaction with their overall experience, citing good value and reliable service. The one-star review was driven by payment and support issues rather than product quality, suggesting the store's reliability may depend on whether technical problems occur with your order.
How can I write a review of FaucetDirect.com?
RetailCoupons.com welcomes customer reviews of FaucetDirect.com. Share your experience with pricing, shipping speed, product quality, customer service, and overall satisfaction to help other shoppers make informed decisions.