FRANKBROS is an online retailer offering furniture, home decor, and other goods. This page compiles honest customer reviews and ratings to help you understand what recent shoppers experienced with the store's ordering, shipping, and service.
FRANKBROS Reviews
2.2
23 reviews
What Shoppers Say About FRANKBROS
Created with AI, based on recent reviews
FRANKBROS has a deeply polarized customer base, with the vast majority of shoppers reporting serious problems. The most common complaints involve non-delivery of paid orders, shipment of old or damaged merchandise (particularly candles with leaking oils and deteriorated packaging), incorrect items sent (especially with designer furniture), lack of transparency about international import charges and customs fees, and unreliable delivery timelines even with expedited shipping paid. Many reviewers express frustration that the company is difficult to navigate as a non-US retailer and that customer service, while quick to respond, provides generic assistance without resolving actual problems. A small minority of satisfied customers praise fast delivery, product quality, and good brand selection, but these positive experiences are vastly outnumbered by complaints about financial losses, hassles with returns, and poor order accuracy.
The rating data reflects a store in significant trouble, with 70 percent of reviews being one-star ratings. Shoppers express particular frustration about hidden costs (tariff and customs fees), the burden of international returns, and the company's apparent strategy of clearing old or excess inventory at discounted prices. Even when customer service is responsive, reviewers note it fails to provide meaningful solutions to substantive order and delivery problems.
Customer Reviews (23)
Sorted by: Most recentMaria T.Jan 18, 2026
Received old candles with leaking oils and wet packaging. The wrapping looked dusty and dirty like the products had been sitting in storage for years before being sent to me. They demanded photos from multiple angles which was annoying. Plus I paid eighty dollars in tariff fees. Don't buy anything on sale from them because they're clearing out old stock. The candles were supposed to be high end, but I'm totally let down by the quality and overall experience.
Kevin J.Jan 3, 2026
Terrible service. They weren't transparent about import charges, and honestly their website makes it hard to figure out they're not even a US company. I ordered two designer chairs and only received one. Getting the second one was a total hassle - they made me jump through hoops even though the mistake was on their end. Won't be ordering again. Update: What their support person won't mention in their response is that it took almost six weeks to fix this. It was obvious from day one that it was their error, but they kept making me deal with bureaucratic nonsense and took days between responses. A real company would have sent the missing chair within a week.
Nicole W.Dec 13, 2025
Don't count on delivery dates from these folks, even if you pay extra for expedited shipping. The quick replies are nice but they're pretty much useless - just generic nonsense with no real help. Skip this store. Also, after waiting 10 days being told my package would ship soon, it finally did go out but got stuck at the border because they didn't include proper paperwork. Absolutely ridiculous.
Antonio R.Oct 15, 2025
Fantastic! My package arrived even sooner than expected and everything was in perfect condition. They have such a great selection of quality brands on the site.
Paulo F.Sep 20, 2025
Purchased an expensive designer chair and they sent the completely wrong one. Making that kind of mistake on such a pricey item is a horrible experience. It was international so I paid custom fees, and now I have to arrange and pay for the return myself with no refund on the customs or shipping costs. I'm going to be out over two hundred dollars.
Jennifer K.Sep 19, 2025
Major red flag with this company. I bought something and tried to return it, but they wouldn't accept it. They claimed the item came damaged, but I hadn't even opened the sealed box yet. Either they shipped it damaged or packed it poorly. When I asked for my money back, they refused and supposedly sent the item back to me with wrong customs paperwork. It got stuck at customs and came back to them. Now they've gone silent. It's been two months and I'm out both the money and my original purchase. Stay away from these people. They'll probably respond to this acting like they care, but don't believe it. Their promises mean nothing.
Robert D.Apr 28, 2025
Terrible business. They don't respond to emails and my order never even showed up.
Justin R.Feb 3, 2025
Got a broken product and nothing's been fixed! Since January I've sent tons of pictures and zero resolution. I get one response a week at best. This is unacceptable.
Thomas M.Nov 6, 2024
Great communication and the products matched what was advertised and came at a solid price point. The packaging was really thoughtful. They use UPS for shipping which isn't always reliable, but one of my shipments went fine. The other one UPS claimed nobody was home when that wasn't true. Still, overall it was a great experience and I've already ordered again.
FRANKBROS Review FAQ
What is FRANKBROS's overall rating?
FRANKBROS is rated 2.2 out of 5 based on 23 customer reviews on RetailCoupons.com. The rating distribution is heavily weighted toward one-star reviews (70 percent), with 26 percent five-star reviews and minimal middle-range ratings, indicating polarized customer experiences.
What are the most common complaints about FRANKBROS?
Recurring issues include orders that never arrive despite payment, damaged or old merchandise shipped in poor condition, incorrect items sent (particularly wrong furniture), lack of transparency about international customs and tariff fees, unreliable delivery dates even for expedited shipping, and poor resolution processes that leave customers financially responsible for return costs and fees.
What do satisfied customers praise?
The small number of five-star reviewers mention faster-than-expected delivery, merchandise arriving in perfect condition, and a good selection of quality brands. However, these positive experiences represent a minority of reviews.
Is FRANKBROS a US-based company?
No. Multiple reviewers note that FRANKBROS is not a US company, and this international status is not immediately clear on the website. Customers report unexpected import charges, customs fees, and complications with international returns, including having to pay for return shipping without refunds on customs costs.
Should I shop at FRANKBROS?
Based on review data, most shoppers recommend avoiding FRANKBROS due to high rates of non-delivery, shipping errors, hidden international fees, and poor customer service resolution. The risk of losing money on customs, return shipping, or incorrect orders appears substantial relative to the small chance of a positive experience.