FRANKBROS is an online retailer offering furniture, home decor, and other goods. This page compiles honest customer reviews and ratings to help you understand what recent shoppers experienced with the store's ordering, shipping, and service.
FRANKBROS Reviews
2.2
23 reviews
What Shoppers Say About FRANKBROS
Created with AI, based on recent reviews
FRANKBROS has a deeply polarized customer base, with the vast majority of shoppers reporting serious problems. The most common complaints involve non-delivery of paid orders, shipment of old or damaged merchandise (particularly candles with leaking oils and deteriorated packaging), incorrect items sent (especially with designer furniture), lack of transparency about international import charges and customs fees, and unreliable delivery timelines even with expedited shipping paid. Many reviewers express frustration that the company is difficult to navigate as a non-US retailer and that customer service, while quick to respond, provides generic assistance without resolving actual problems. A small minority of satisfied customers praise fast delivery, product quality, and good brand selection, but these positive experiences are vastly outnumbered by complaints about financial losses, hassles with returns, and poor order accuracy.
The rating data reflects a store in significant trouble, with 70 percent of reviews being one-star ratings. Shoppers express particular frustration about hidden costs (tariff and customs fees), the burden of international returns, and the company's apparent strategy of clearing old or excess inventory at discounted prices. Even when customer service is responsive, reviewers note it fails to provide meaningful solutions to substantive order and delivery problems.
Customer Reviews (23)
Sorted by: Most recentSophie G.Nov 4, 2024
Love the variety here! My order came right when they said it would and everything was packed really well!
David W.Aug 7, 2024
I've ordered from FrankBros many times over the years and they're a solid, responsive company that you can trust. I'd highly recommend them except for one issue: fragile items like plates and teapots often arrive broken. To their credit, they've refunded me fully every time without argument, but it's annoying to have to take videos and send pictures for their review process each time. I felt bad because I want them to succeed and make good profit instead of dealing with claims. I even tried showing them how other retailers pack porcelain properly, but they said they couldn't change their methods. It's a shame because their poor packing approach is definitely costing them business.
Marcus T.Jul 16, 2024
My time with FrankBros has been really disappointing. The customer service team took forever to respond to my issues, we're talking more than a month. When I finally did hear back, I had to explain everything again because the new rep had no clue about my previous complaints. There's no phone number to call either, just email, which made things even more frustrating. I ordered some gifts and the personalized messages never showed up. On top of that, they shipped me the wrong item entirely. What really got me was the complete lack of any kind of compensation for all this trouble. FrankBros really needs to step up their customer service game.
Marcus V.Jul 3, 2024
I was hesitant to order because I'd read some negative things online about FrankBros. But honestly, I was pleasantly surprised. My order showed up fast and the selection of design items they have is really impressive, plus the prices are fair. I'm really happy with what I got!
Catherine N.Jun 24, 2024
Absolutely awful service! Bought a set of six wine glasses that should have been different colors, but they sent me duplicates. When I complained, they told me I'd have to send everything back and reorder from scratch. Their return process is a nightmare - confusing paperwork, wrong documents they gave me, and responses that take forever. I've been stuck dealing with this for weeks with nothing resolved. Total waste of time, don't bother with them.
Laura C.Jun 24, 2024
Picked up a book about Forte dei Marmi. My only suggestion would've been to have more interior page samples shown. Would've been nice to preview what the inside looks like.
Rebecca S.Jun 7, 2024
Absolutely fantastic! I got a nice electric kettle and some candles, everything was super stylish and modern. Shipping was speedy and the packaging was solid. Their home decor selection is honestly excellent. Really happy I ordered and would definitely recommend!
Christopher L.Mar 15, 2024
This is a seriously questionable retailer. I ordered what turned out to be an expensive chair and it never showed up. They fed me conflicting stories about it being returned by the carrier and also being out of stock. Got a refund with their recommendation to reorder at a discount, so I did, which was foolish. My second order vanished supposedly lost in shipping. I even contacted the courier directly myself about both packages and they had zero information about either one. FrankBros then told me while I was still waiting for the second refund to just place a third order. Absolutely bonkers. This company is totally unreliable and I'm shocked they even operate.
Michael H.Mar 15, 2024
Really sketchy operation. I placed an order for an expensive chair and it never arrived. When I reached out, they gave me two different stories - first saying the carrier sent it back, then saying it was out of stock. They issued a refund and suggested I reorder with a 10% discount, which I did. Big mistake. That order also disappeared supposedly lost in the mail. So I contacted the actual courier myself to track down both packages, and they told me they had no record of either shipment. FrankBros then advised me to just place the order again for the third time! This is insane. The company seems completely unreliable and I have no idea how they stay in business.
Ashley P.Feb 17, 2024
Really terrible. I ordered some glasses as my first purchase and apparently they ran out of stock, so they cancelled my order. Nobody told me until I checked and realized nothing was coming. I asked for a refund and have requested it three separate times. Still haven't seen the money three months later. Don't bother ordering from here.
FRANKBROS Review FAQ
What is FRANKBROS's overall rating?
FRANKBROS is rated 2.2 out of 5 based on 23 customer reviews on RetailCoupons.com. The rating distribution is heavily weighted toward one-star reviews (70 percent), with 26 percent five-star reviews and minimal middle-range ratings, indicating polarized customer experiences.
What are the most common complaints about FRANKBROS?
Recurring issues include orders that never arrive despite payment, damaged or old merchandise shipped in poor condition, incorrect items sent (particularly wrong furniture), lack of transparency about international customs and tariff fees, unreliable delivery dates even for expedited shipping, and poor resolution processes that leave customers financially responsible for return costs and fees.
What do satisfied customers praise?
The small number of five-star reviewers mention faster-than-expected delivery, merchandise arriving in perfect condition, and a good selection of quality brands. However, these positive experiences represent a minority of reviews.
Is FRANKBROS a US-based company?
No. Multiple reviewers note that FRANKBROS is not a US company, and this international status is not immediately clear on the website. Customers report unexpected import charges, customs fees, and complications with international returns, including having to pay for return shipping without refunds on customs costs.
Should I shop at FRANKBROS?
Based on review data, most shoppers recommend avoiding FRANKBROS due to high rates of non-delivery, shipping errors, hidden international fees, and poor customer service resolution. The risk of losing money on customs, return shipping, or incorrect orders appears substantial relative to the small chance of a positive experience.