FRANKBROS is an online retailer offering furniture, home decor, and other goods. This page compiles honest customer reviews and ratings to help you understand what recent shoppers experienced with the store's ordering, shipping, and service.
FRANKBROS Reviews
2.2
23 reviews
What Shoppers Say About FRANKBROS
Created with AI, based on recent reviews
FRANKBROS has a deeply polarized customer base, with the vast majority of shoppers reporting serious problems. The most common complaints involve non-delivery of paid orders, shipment of old or damaged merchandise (particularly candles with leaking oils and deteriorated packaging), incorrect items sent (especially with designer furniture), lack of transparency about international import charges and customs fees, and unreliable delivery timelines even with expedited shipping paid. Many reviewers express frustration that the company is difficult to navigate as a non-US retailer and that customer service, while quick to respond, provides generic assistance without resolving actual problems. A small minority of satisfied customers praise fast delivery, product quality, and good brand selection, but these positive experiences are vastly outnumbered by complaints about financial losses, hassles with returns, and poor order accuracy.
The rating data reflects a store in significant trouble, with 70 percent of reviews being one-star ratings. Shoppers express particular frustration about hidden costs (tariff and customs fees), the burden of international returns, and the company's apparent strategy of clearing old or excess inventory at discounted prices. Even when customer service is responsive, reviewers note it fails to provide meaningful solutions to substantive order and delivery problems.
Customer Reviews (23)
Sorted by: Most recentSusan Q.Aug 24, 2023
Skip FrankBros if you're in the UK. They take your money, tell you there's a six week delay, you wait six weeks and follow up, then it takes them a week to respond saying it's another six weeks. Now I'm trying to get a refund and dreading how painful that's going to be. Just avoid.
Anders K.Jan 27, 2023
FrankBros customer service is terrible, full of robotic responses that don't actually solve anything. If you're in the US, I'd warn you to stay away. They don't have their export paperwork handled, so your stuff will end up stuck in customs and they won't lift a finger to help or even tell you what's going on. There are way better companies out there with actual customer support.
Linda B.Mar 14, 2022
If I could give this company zero stars I would. After they offered me a 10% discount code that didn't work, I spent way too much time going back and forth with customer service. We've texted at least 10 times and they keep giving me different excuses, even asking me to prove I got the code from them. My honest advice is to shop literally anywhere else.
FRANKBROS Review FAQ
What is FRANKBROS's overall rating?
FRANKBROS is rated 2.2 out of 5 based on 23 customer reviews on RetailCoupons.com. The rating distribution is heavily weighted toward one-star reviews (70 percent), with 26 percent five-star reviews and minimal middle-range ratings, indicating polarized customer experiences.
What are the most common complaints about FRANKBROS?
Recurring issues include orders that never arrive despite payment, damaged or old merchandise shipped in poor condition, incorrect items sent (particularly wrong furniture), lack of transparency about international customs and tariff fees, unreliable delivery dates even for expedited shipping, and poor resolution processes that leave customers financially responsible for return costs and fees.
What do satisfied customers praise?
The small number of five-star reviewers mention faster-than-expected delivery, merchandise arriving in perfect condition, and a good selection of quality brands. However, these positive experiences represent a minority of reviews.
Is FRANKBROS a US-based company?
No. Multiple reviewers note that FRANKBROS is not a US company, and this international status is not immediately clear on the website. Customers report unexpected import charges, customs fees, and complications with international returns, including having to pay for return shipping without refunds on customs costs.
Should I shop at FRANKBROS?
Based on review data, most shoppers recommend avoiding FRANKBROS due to high rates of non-delivery, shipping errors, hidden international fees, and poor customer service resolution. The risk of losing money on customs, return shipping, or incorrect orders appears substantial relative to the small chance of a positive experience.