Great Wolf Lodge Reviews

The staff here really impressed us. We accidentally left something behind, and two managers went out of their way to help us find it and make sure everything was taken care of. Plus the kids absolutely love this place. It's like a massive amusement park built just for children instead of a grown up casino!

This place is awful, absolutely terrible. I went to great wolf in Webster and they overcharged me. When I asked for a refund, they gave me some ridiculous explanation. They're telling me that my husband paid with his card in his name, so they refunded his payment to my card in my name, which caused them to charge me again. That makes zero sense. Why would you refund one payment just to charge again? Second, you can't legally refund someone else's payment to a different person's account. That's fraud.

This whole experience felt like a money grabbing scheme. The place was incredibly filthy. Food was scattered all over the floors, even in the stairwells. We were celebrating my son's sixteenth birthday and got the birthday package plus extras. I was really excited to experience the interactive wand game with him for the first time. Last time I went I followed him around helping, so we were both stoked about the new experience. Unfortunately the new game isn't nearly as fun or challenging as the old one. The dragon battle in the previous game was actually tough. Getting through all the quests required real effort. We finished this version in just one day and it's literally the only game available now. Massively disappointing since we were both pumped about the game. The building was freezing cold too, especially the hallways where doors were left wide open. Even the water park area felt cold. The arcade games cost way too much. I dropped a bunch of cash there, and after my son won thousands of tickets, there weren't any decent prize options for him at the higher level. They've also started charging for parking now, which used to be complimentary. The whole place just feels like it's turned into a cash machine without the fun factor anymore. We used to absolutely love visiting here. I was really pumped to bring him for his birthday this time, but we left totally let down.

They kept my deposit even though there were no damages to the room.

I reserved a room at Grey Wolf Lodge but couldn't make the trip, so I cancelled three days ahead. I requested my refund and they turned me down. They owe me 589 dollars and are refusing to pay. This place doesn't deserve any stars at all. They're basically thieves. They're so desperate for cash that they steal from the people who stay with them.

We brought our ten year old twin grandchildren for a three day visit at Great Wolf Lodge in Concord NC, and it turned out to be a really nice trip overall. The team members were awesome and really welcoming. There's tons of activities for kids, though they basically lived in the indoor water park since it was so hot outside. You could see staff everywhere, and they were clearly watching carefully. The lifeguards switched shifts regularly and stayed alert the whole time, not distracted by phones. The guests were a nice mix and everyone got along well. The kids had fun with Magic Quest, the game room, laser tag, and VR experiences. The dining options were fine, nothing special, but the breakfast buffet had plenty to choose from including an omelet bar. The wood fired grill was kind of underwhelming for the price. Everything's expensive these days, but my wife and I thought it offered good value. We stayed in a Wolf Den room which worked perfectly for us. Would've been five stars if the food was better and prices lower.

We drove across two states with three children under age four to start a four day, three night vacation at Great Wolf Lodge in Fitchburg, Massachusetts. We arrived a day behind schedule, which we accepted as lost vacation time. When I approached the check in desk, they told me that because we missed the first night, our reservation was automatically cancelled and our room was given to someone else. No one from Great Wolf Lodge even called to let us know, even though we'd been getting plenty of promotional messages from them leading up to our visit. On top of that, no refund was issued. The hotel is completely booked, so there wasn't even an option to pay for a room for the evening and sort things out tomorrow. Great Wolf Lodge has charged us for a room we never got to use, and they also charged another guest for that same room. Selling the same room twice is completely unethical business. I prevented my crying kids from having to watch me explain that their vacation wasn't happening. Now we're making the long drive back home, wasted a week off work, upset kids, angry parents, and a ruined family vacation.

I worked in the sales department for great wolf lodge during the July 4th 2024 sale event. We were putting in more than ten hours every single day since the commission structure seemed really good. We were expected to go above and beyond, and we kept working right through the last day of the sale. Then they informed us they wouldn't pay the commissions because they changed the agreement at the last second. They never gave me my 550 dollars in commissions, which has been devastating for my family. They outsource their staff through companies in South America now, and I heard they're using a company based in Medellin Colombia.

Avoid booking through memberdeals at all costs! I purchased a one night stay at great wolf lodge in Mason, OH for my disabled veteran discount to celebrate my Daughter's 5th birthday. Since winter storm Cora was approaching, we waited until the last minute to assess the weather before contacting the hotel and memberdeals with our concerns. Great wolf lodge said they'd give us a full refund, but then told us to contact memberdeals since we booked through them. Memberdeals assured us they would cancel and request a 100% refund from great wolf lodge since this was completely out of our hands. They set up a case for us too. However, I got an email saying great wolf lodge rejected the refund. Not only did we miss our stay, but we lost $550 for one night. I won't be using memberdeals or great wolf lodge ever again. Be careful or you might get ripped off too.

This is the worst water park in the Poconos area. They charge a parking fee even if you arrive by taxi or public transportation. Getting them on the phone is nearly impossible. You typically wait thirty to forty eight minutes each time you call. They take down your info and then nothing happens. They just keep sending you the invoice over and over. The customer service is really bad.