Great Wolf Lodge Reviews

We spent Christmas 2024 at the Williamsburg, VA location and had a pretty awesome experience, though wow was it ever packed! Everyone in the family had a fantastic time, particularly in the water park. If you want that summery vibe during the winter months, this place is perfect for you. You won't regret it! And yes, I actually used the word shant, haha!

I'm really upset about what happened when we arrived. We had to stand around for 20 minutes without explanation. We gave our confirmation number to the front desk and the staff member pulled up our reservation right away. However, the manager Andrea sent her to the back to verify it again before giving us our wrist bands. Then Andrea claimed she couldn't find our reservation even though she was standing right there when we showed her our email confirmation and the bank transaction. She asked for the last four digits of my husband's card. When he provided them, she demanded to see his ID to prove we actually paid, even after we'd already shown her all the proof. No other families around us had to go through any of this. As an African American family hoping to celebrate our son's birthday, the whole experience felt offensive and discriminatory. It seemed like the manager assumed we were stealing because we're a Black family and the young woman helping us is Black too.

I spent two days at Great Wolf Lodge in Webster Texas recently. I'd been to another Great Wolf Lodge years ago when my children were small at the Ohio location. I found several things to be disappointing during this visit. For one, I didn't like having to pay for parking. Additionally, they advertised adult hot springs but none were available. My room was listed as having three televisions, but only two were present. Furthermore, my husband had recent knee replacement surgery and the tub had no anti slip strips, and the gel provided actually made the tub very slippery. Also, while I understand the hiring market is competitive, staff should be trained on proper terminology for hot tub and jacuzzi since they're the same thing. A QR code showing the floor plan would have been useful.

I spent two days at Great Wolf Lodge in Webster Texas. I'd visited a Great Wolf Lodge years back when my kids were younger in Ohio. A few things disappointed me. First, I wasn't happy about paying for parking. Second, they advertised hot springs for adults, but there weren't any. Third, my room was supposed to have three TVs but only had two. Fourth, my husband had recent knee surgery and there were no non slip pads in the bathtub, plus the cleaning gel they gave us made it dangerously slippery. Fifth, I understand staff options are limited, but it would help if they were trained better on terminology like hot tub and jacuzzi since those words mean the same thing. A QR map of the resort would've been helpful too.

I wouldn't recommend the Traverse City location. My latest visit was to take my kids to a local baseball game to celebrate a special wolf day and purchase day passes. Turns out the day passes don't actually exist. Nobody there has any idea what I'm talking about. I can't even get anyone at the location on the phone. My kids are pretty disappointed, I'll admit. Just for reference, four day passes would normally run 270 dollars. That's crazy expensive. Plus the promotion code advertised never worked.

I wanted to shout out to the entire team because I lost my glasses in the lazy river during my visit and they went the extra mile to track them down. The person who searched the water found them and returned them to me. The Mason, Ohio facility is truly excellent.

I need to give a big thank you to all the staff. I dropped my glasses in the lazy river while swimming and thought they were gone forever. Someone actually went in the water to search for them and managed to find them. This is genuinely a fantastic spot at the Mason, Ohio location.

Not impressed with management at the Lagrange location.

I visited the Great Wolf Lodge in Maryland that recently opened. Shockingly, it doesn't have that traditional Great Wolf feel with the cozy cabin atmosphere you'd expect. If you're counting on finding that, you'll be disappointed. The food service is really poor. I tried the Dunkin Donuts spot and the pizza place, and it's clear Great Wolf didn't invest much in training their food workers. The Dunkin employees just tossed donuts into a bag, something you'd never see at an actual Dunkin location. The water park turned out to be surprisingly compact too. There's no dining buffet either. On the bright side, the location is accessible enough that there are lots of restaurants outside the resort you can visit instead.

Great Wolf Lodge Mason Ohio has a real problem. Management communication and follow through is basically nonexistent. Each department lacks standard procedures, proper safety protocols, and basic workplace safety knowledge. The food and beverage area has no real leadership, the team members don't work together well, and the food itself is both average and way overpriced. Everything from the equipment to the vending machines to the flooring and furniture to the lights and even the clock tower show are all falling apart and being neglected. Career stability seems like a fantasy, and getting fired for doing the right thing or showing initiative is totally possible. The brand charges Disney prices, but you get fast food quality delivered by someone in a cheap costume.