GROUPE SEB USA INC. operates homeandcooksales.com, an online kitchenware retailer specializing in cookware, pots, pans, lids, and kitchen appliances. This page aggregates verified customer ratings and reviews to help shoppers understand the store's reliability, product quality, and customer service practices before making a purchase.
GROUPE SEB USA INC. Reviews
1.2
14 reviews
What Shoppers Say About GROUPE SEB USA INC.
Created with AI, based on recent reviews
GROUPE SEB USA INC. operates homeandcooksales.com, a kitchenware retailer selling cookware, pots, pans, and small appliances. The store is rated 1.2 out of 5 by 14 shoppers, with the vast majority of reviews expressing serious dissatisfaction. The single positive rating mentions smooth initial orders, but the overwhelming consensus describes a pattern of systemic problems.
Shoppers report multiple critical issues: receiving wrong items that do not match website descriptions or function properly, product quality failures (including a lid shattering during normal use), and unresponsive or unhelpful customer service when attempting to resolve problems. Additional concerns include restrictive return and exchange policies, unexplained charges and spam calls following orders (suggesting potential data security issues), and high return fees that offset the original purchase price. Customers who spent considerable money with the company report no exceptions are made for errors, and support staff reportedly require extensive documentation and repeated explanations rather than facilitating solutions.
Customer Reviews (14)
Sorted by: Most recentVincent W.May 10, 2018
This is honestly the worst website and customer experience I've had. The site is full of problems. Be careful because your final order confirmation email might not match what you actually ordered. If you click around like you would on a normal website, you could end up with double the quantity and double the cost in your final order, which seems illegal. When I contacted customer service about an order placed just ten minutes before, they said no refunds and there was nothing they could do about it.
William F.Dec 5, 2017
This company operates under the name Home and Cook Sales. I placed an order and got an order confirmation. Then nothing. A week went by and my order still showed processing, so I emailed them asking if something was wrong. They sent back a short email saying orders take seven to ten business days to process. I couldn't figure out why cookware would need that long, so I called my credit card company and disputed the charge. Nearly a week later the order finally arrived with no shipping notification. Since the items were okay, I cancelled the dispute the next day. A week after that, Home and Cook sent me a nasty, threatening email saying they were going to destroy my credit if I didn't pay. I will never shop from Home and Cook Sales ever again. The only reason I'm giving one star instead of zero is because that's the lowest option available.
Robert J.Oct 14, 2015
I bought several items and two of them came with defects that made them unusable. I have an electric stove with a flat top and ordered a 12 inch fry pan that's warped and won't sit flat. This ruins the cooking performance and the pan rocks back and forth, which is grinding up my stove top surface. That's not acceptable. I called to ask about returning it and they said no. The website just says all sales are final and mentions products might have flaws but will still work. Mine doesn't work at all because it's warped. After pushing back, I found someone willing to do a return with a restocking fee and they said they'd mail me a box. I agreed even though restocking fees on defective items don't make sense, but then nothing ever arrived. I found a way to use the other pot, but I'm stuck with a 12 inch fry pan I paid $100 for that's basically a defective $200 second quality pan with zero warranty and zero support. Buy new and you won't regret it. Skip this company. Their business model doesn't work.
Marcus T.Aug 21, 2015
I've never experienced customer service this bad before. I bought something from the All Clad website through Homeandcooksales.com and tried to pay using my Amazon account at checkout. The payment failed for some reason, and four days later I got an email from them. I followed their instructions and contacted both Amazon and my credit card company. Neither of them found any transaction attempt or pending charge from All Clad. It seems like their site had a technical issue processing Amazon payments, but the customer service team refused to take responsibility. They wouldn't switch me to a different payment method and wouldn't cancel my order either. The whole thing feels like they ran a fake sale event, collected orders without actually processing them, and grabbed people's personal information. The customer service reps were completely unhelpful.
GROUPE SEB USA INC. Review FAQ
What is the overall rating for homeandcooksales.com?
The store is rated 1.2 out of 5 stars based on 14 customer reviews submitted to RetailCoupons.com. Approximately 93 percent of reviews are one-star ratings, 7 percent are four-star, and there are no two, three, or five-star reviews.
What do customers complain about most?
The most frequent complaints involve receiving items that do not match the website description or order placed, non-functional products, quality defects (such as lids shattering), restrictive return and exchange policies, and customer service that is slow to respond or unhelpful in resolving issues. Several shoppers also report unauthorized charges and spam communications after placing orders.
Do customers recommend shopping at homeandcooksales.com?
Based on the review data, the vast majority of customers do not recommend this store. Only one review expresses qualified satisfaction (noting that initial orders went smoothly), while nearly all others advise shopping elsewhere.
How are products described on the website versus what arrives?
Multiple reviewers report discrepancies between product descriptions and what is actually shipped. For example, customers ordered stainless steel cookware with lids but received non-stick pans without lids. When customers contact the company about the error, the store has stated that the website description was incorrect rather than processing exchanges.
What should I do before ordering from this store?
Review the detailed customer feedback on RetailCoupons.com carefully. Pay close attention to complaints about return policies, potential data security issues, and the company's approach to customer service. Understand that returns may involve significant fees, and the store has been reported to deny exchanges or refunds in most situations.
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