Hurom Reviews

There's basically no customer service available in the US. I broke a part and went online to buy a replacement, but the website shows everything is out of stock. Every single part I looked for is unavailable, which makes me think either their site is broken or they actually don't stock replacement parts at all. I tried calling customer service and couldn't talk to a real person. They ignore emails and don't return voicemails. I'm incredibly frustrated with this company.

Hoping this message reaches someone at Hurom who actually cares. I bought a juicer directly from them for $472.06 and it quit working after about 9 months. When I contacted customer service, the rep initially denied there was any issue and claimed the warranty covered parts for 2 years. The problem was clear: vegetables weren't being processed through the exit area properly, just spinning without producing juice. What frustrated me most was their claim that my emails somehow went to an international office instead of the US one, which seems hard to believe. Out of 4 emails I sent, most got ignored. Only after I submitted proof of purchase and my address did they ask for photos and videos of the broken juicer. That's absolutely crazy. Would any other major retailer like Macy's or Amazon ever demand photos and videos to process a return? It's unreasonable.

Looking for replacement parts for the H300 model, I discovered the UK pricing is completely out of line with what the rest of Europe pays. Take the extraction packing for example: it costs 1.12 euros in Europe but 13.95 pounds in the UK. That's more than 10 times the price. This isn't an isolated case either. Almost every spare part has the same enormous markup. I don't understand why the UK location charges so much more than other countries. It's ridiculous pricing that makes the whole company look bad internationally.

The juicers themselves aren't bad, but please order from anywhere except Hurom's site. They partner with DPD for shipping, and you need a delivery code that they never mention before checkout. DPD is notorious for being unreliable and unhelpful, so if you don't get that code, your juicer won't be delivered. When you try to complain to Hurom, they give you zero support. And here's the kicker: if your package gets sent back to them, they'll charge you for the return shipping. Just shop elsewhere.

The motor quit after just 31 days. Their customer service is awful and won't honor the warranty. They first suggested I try a different dish soap, which obviously wasn't the real problem. When I asked them to cover the warranty, they ghosted me. This whole situation has dragged on for months with responses taking weeks in between. I won't buy from them again. The juicer itself is fine and I've ordered two models from them before, but honestly if anything breaks you're better off throwing it away because getting support is impossible.

They won't ship to my address. I sent an email asking why but never heard back.

My HG-SBG11 worked okay until it just stopped. I've been trying to reach customer service in Korea for three weeks now with zero responses. The North American support page couldn't assist me either. My country no longer has an authorized service center, so I'm stuck. The money I spent on this machine is basically gone.

Customer service does not support their customers. I bought an H310 as a gift for my grandmother, and it didn't meet expectations. The container is too small. We hadn't even used it for 3 months before I called customer service asking about returning it. They flat out refused. So I opened it and started using it anyway, only to discover another issue: the juice comes out with tons of fiber that's tough for my grandmother to drink. After about 6 or 7 minutes, the machine smells like something's burning. It's not actually burning, but it feels like the juicer is straining so hard that the smell is unbearable. Called support again and they won't help. Companies that make products should want their customers to be happy and actually use what they bought. But when customers get a bad product and reach out, this company ignores them. What's the point in that?

Update from December 29th: I have to drop my rating to one star. The first couple times I used the juicer it was okay, but now there's a burning smell every single time. The basket keeps getting plugged and I have to empty it multiple times just to get 16 ounces of juice. Not sure if it's defective or if that's just how they work. Earlier update: I was changing my review from one to three stars because the juicer finally showed up and the product is great. But customer service never reached out to me, so I can't give five stars. I placed my order on October 29th and it was supposed to arrive in 2 days. By November 14th, I didn't have the juicer or even a tracking number. I emailed customer service the first time. Nothing. After waiting 6 days with no response and no juicer, I sent another email. Still nothing. Then randomly my order got a tracking number but with no estimated delivery date. Hurom sent me a request to review the shopping experience so I did, but at that point I still hadn't gotten my juicer or heard from anyone on their support team.

Ordered their juicer on the website and after a week went by with nothing, I contacted support. Got one of the worst responses I've ever seen. They told me they were switching warehouse locations and my order got accidentally wiped out. Meanwhile, the $300 charge stayed on my card. The rep said I could use that payment for a replacement that would ship in a week, or get a refund. I explained I bought the juicer because I actually wanted it, but their nonexistent customer service and total lack of accountability was unacceptable. They didn't even offer a small discount or expedited shipping as an apology. I said no thanks and got my money back. The representative didn't even try to win me over. Funny enough, I found the exact same juicer on Amazon with 2-day shipping. If they can do it, why can't the company that makes them? Skip this place.