JanSport is a backpack and bag retailer offering school bags, travel packs, and everyday carry options. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers to help you make an informed purchase decision.
JanSport Reviews
2.1
20 reviews
What Shoppers Say About JanSport
Created with AI, based on recent reviews
JanSport receives predominantly negative feedback from shoppers, with the majority citing serious issues with shipping delays, unresponsive customer service, and product durability. Customers report orders arriving 11 or more business days late despite promised timelines, difficulty reaching support through email or phone, and problems with warranty claims and gift card redemption. Multiple reviewers mention zippers failing prematurely, bags developing holes, and overall quality concerns after relatively short periods of use.
A smaller segment of reviewers express satisfaction with the brand, though detailed praise is limited in the available feedback. The stark divide in ratings suggests that while some customers have acceptable experiences, the majority encounter significant fulfillment, customer service, and product quality problems that leave them frustrated and unlikely to recommend the store.
Customer Reviews (20)
Sorted by: Most recentRobert G.Jul 30, 2023
Bought one of their backpacks and it fell apart in less than a week. The flap got caught in the zipper and completely ruined it. I looked up videos, tried using pliers, nothing worked. Who designs a flap that's exactly the right size to jam in the zipper? I contacted them and they said they'd fix or replace it with a 4 week wait. I use my backpack every day for work so I can't just not have it for a month. Really poor design and quality. Won't be buying their products ever again. Sixty dollars for one week of use is a complete waste.
Michael W.Jul 25, 2023
I'd give them a zero if I could. Seriously, don't buy from them. These bags are overpriced and they're misleading people by still advertising a lifetime warranty when they've clearly stopped standing behind it. These things won't even make it a year. When you need to return something, they make you work with a separate shipping company and you foot the bill. Basically, they have no responsibility for their own products. They're clearly betting that most people will just give up on returns. Plus, that customer service number they advertise? Good luck getting anyone to pick up during their listed hours. The whole experience is disappointing.
Andrew Q.May 2, 2023
Used to be a great brand with great service. My old backpack lasted over 12 years and traveled with me across 3 continents and through more than 20 countries. The new one is already falling apart after only 6 months. The quality and service have seriously gone downhill. I emailed about the issue and they told me I'd have to ship it to another country at £25 just to have someone look at it. Not pleased about that at all. Probably won't be ordering from them again.
Kevin J.Mar 17, 2023
Both my kids have JanSport backpacks and both had zippers stop working. My daughter's broke back in 2018 and they fixed it in a couple weeks. My son's zipper broke in 2022. I sent pictures to JanSport on December 9th, 2022 and waited over a month with nothing. Then they emailed asking me to pick a replacement backpack worth $70, which I did, and heard nothing after that. Now it's March 17th, 2023 and still no response. I've been sending them emails weekly with nothing. I even tried filing a fresh claim with new pictures and still nothing back. The warranty department doesn't take phone calls and customer service won't help past customers. It's beyond frustrating at this point. They seem to be counting on people getting tired of trying and just giving up. I'm really let down with how they're treating me.
Victoria H.Dec 9, 2022
At first I was satisfied with the bag and the quality was solid. Then it broke and I emailed the warranty team, which is basically your only contact option. I filed a claim on September 21st and got a message saying it would take 5 to 10 days to hear back. I reached out again on October 17th and got the same response. I tried the phone number on their site but found out that's only for people trying to buy stuff. Apparently there's no other way to contact them. It's now December 9th and still nothing. I bought the bag specifically because of their warranty promise. Looks like I'm moving on to a different brand since they're not responding and won't honor what they promised. This is really disappointing.
Marcus T.Aug 22, 2022
Excellent product and excellent customer support. The only downside was how long shipping took - it went over 2 weeks because the shipping company misplaced it, but JanSport stepped up and sent me a replacement right away.
Amanda C.Jul 29, 2019
The style options available are fantastic! Our kids' backpacks have held up great and made it through multiple school years in good condition.
Rebecca S.Jul 29, 2019
We're really into the style options they offer! These backpacks actually make it through the whole school year for each of our kids without falling apart.
Taylor M.Aug 27, 2018
I LOVE THIS BAG SO MUCH!! Just bought a JanSport and I'm completely in love with it. It's super comfortable and holds everything I need plus more. Perfect for school since there's a laptop compartment too. Totally recommend for high school or college students.
JanSport Review FAQ
How is JanSport's rating calculated?
JanSport is rated 2.1 out of 5 based on 20 customer reviews submitted to RetailCoupons.com. The rating reflects the average of all individual star ratings provided by verified shoppers.
What do customers most often complain about?
The most common complaints involve shipping delays (orders arriving significantly later than promised), unresponsive customer service via email and phone, product durability issues (broken zippers and holes in fabric), and problems with warranty service and gift card redemption.
Are there any recurring positives mentioned in reviews?
While negative feedback dominates current reviews, some customers appear satisfied with JanSport, though specific praise is limited in the available feedback. A minority of shoppers give five-star ratings, suggesting positive experiences do occur, but they are substantially outnumbered by complaints.
Do customers recommend shopping at JanSport?
Based on review sentiment, most shoppers do not recommend JanSport at this time. Reviewers frequently express regret about their purchases and frustration with the overall experience, citing missed deadlines and poor support as reasons to avoid the retailer.
How can I write a review for JanSport?
RetailCoupons.com welcomes customer reviews of your JanSport purchase. Share your honest experience, including details about shipping, product quality, and customer service. Your review helps other shoppers make informed decisions and provides valuable feedback to the retailer.
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