Jostens Reviews

Extremely disappointed with Jostens and won't be ordering from them again. I purchased graduation invitations for my daughter on 3/3 for close to $200 for 50 invitations, but they won't arrive before the May 8th graduation. When I reached out, they told me I can't get a refund or cancel until after I receive them and ship them back. This is really poor business practice.

I'd rate this zero stars if I could. Terrible customer service and they ignore their own policies. I requested a refund on Jan 8th, 2026 and was told it would arrive in 10 to 15 business days. After countless follow-ups over six weeks, I received a partial refund in someone else's name. Getting the second part took even longer and came in my actual name. They're asking me to have the other person go to the bank to sign it over, but the bank said that won't work. Their policy states refunds go back to the original payment method, which I confirmed via email. They took $300 from my debit card but refused to refund it the same way. I filed a complaint with the BBB with full documentation, but they've ignored every contact attempt. That complaint is now showing on their record. Be careful if you decide to buy from them. As of April 2nd, they're still refusing to process my refund correctly.

If you're a parent, please don't buy your child's class ring from Jostens. Try Herff Jones, Etsy, or even Amazon instead. My child's first ring came in the wrong style, so we reordered but got the wrong one again. They said take it or accept a refund, but timing was tight since we needed it by a specific date. Their customer service is non existent and they treat you like just another transaction. Go somewhere else and save yourself the headache.

This outdated company is a mess. Their website must have been designed by someone who has no idea what they're doing. Their biggest issue is they're always one year behind on everything. It's just incompetence, plain and simple. The experience was terrible. The next time our kid graduates, we're going to find another company and spare ourselves the frustration.

Creating the yearbook ad was an absolute nightmare. The website kept freezing and kicking me backwards, making me restart constantly and lose my work. Adding photos was tedious. There's no word count indicator while typing your ad copy, so you end up with too much text and nowhere to put it. The whole process took over an hour just to upload 3 photos and a short paragraph, then they charged me $4 for a convenience fee even though I did all the work. The smallest ad was $74, which is crazy. Due to the outrageous pricing, I'm not buying photos, rings, or other graduation stuff from them. I got pictures done elsewhere for 1/4 of the price, found a local jeweler who made a customized ring for $80, bought graduation accessories from Etsy for $60, and portraits for $45. I easily saved over $1000 shopping around.

Ordered on 11/13/25 and sent a cancellation request two days later on 11/15. Got an automated confirmation with a case number and nothing else. Then I got notice the entire order was shipping. Called to cancel part of it and they flat out refused. Run the other way from this business.

Their site claims you can cancel within 24 hours. That's completely false.

This is a fraudulent company that cloned my card information and attempted unauthorized charges. I'd never done business with them before. After seeing they operate from the US, I immediately reported them for credit card fraud. Stay away from this outfit.

I ordered my doctoral robe and regalia according to the deadline my university gave me, but the day before graduation I still didn't have it. When I called, they said my order hadn't even been started yet. They gave me a full refund, but that doesn't help when I need to wear a robe tomorrow. Steer clear of Jostens and find an alternative source.

Received the incorrect graduation cap and gown just 5 days before my ceremony, and it was already delayed. I really expected better organization from a company that's supposed to support college grads, but clearly that's not their priority.