Karen Kane offers women's clothing and accessories including dresses, sweaters, pants, and shoes. This page shows what RetailCoupons.com shoppers think about Karen Kane's products, service, and policies based on their experiences.
Karen Kane Reviews
1.5
17 reviews
What Shoppers Say About Karen Kane
Created with AI, based on recent reviews
Karen Kane is rated 1.5 out of 5 by 17 shoppers, with the vast majority reporting significant problems with product quality, durability, and returns policies. Reviewers consistently complain about poor fabric quality (pilling, thinness, scratchy materials), final sale restrictions that prevent exchanges even for sizing issues, and a returns process that feels punitive. Several shoppers describe refusing returns or charging for return labels as unfair practices. One positive review highlights exceptional customer service from a manager who quickly processed a replacement for a wrong-color shipment, suggesting service quality may depend heavily on which staff member handles an issue.
The overwhelmingly negative feedback centers on the combination of high prices paired with low-quality materials and inflexible return policies. Customers feel deceived by the gap between product expectations and reality, and frustrated by what they perceive as unfair treatment when attempting to resolve problems. The single five-star review stands out as an exception, noting prompt and helpful service, but the pattern of complaints suggests inconsistency in both product standards and customer service outcomes.
Customer Reviews (17)
Sorted by: Most recentPatricia S.Feb 1, 2026
Bought a sweater for $158 and wore it for just 6 hours before it started pilling everywhere. Customer service said that since it's cotton, I'd need to dry clean it. Who wants to spend even more money fixing a pilled sweater? This was a total waste of money.
Karen N.Sep 14, 2025
Absolutely terrible customer service. Bought what seemed like a nice dress but received the wrong item that was really unflattering. When I sent it back following their instructions, they refused to credit my account. Won't buy from them ever again and I'm disputing this through my credit card company. Be careful shopping here.
Thomas G.Sep 11, 2025
Placed my first order with them for a pair of shoes in size 7.5 and they're way too small. Called to ask about an exchange or return and was told it's final sale. I'm blown away that they won't even exchange for a different size. This is terrible customer service. Will never shop with them again.
Jennifer P.Aug 27, 2025
Excellent experience with their customer service team. I ordered two pairs of shoes and one arrived in the wrong color. Called them up and spoke with Andrew, who's a manager there. He sent me an email immediately after our call with instructions. The replacement pair shipped out the very next morning. Definitely ordering from them again.
Nicole D.Jul 31, 2025
Sent back an item because it didn't fit. They claimed it came damaged from shipping and refused to accept the return. They told me I'd have to pay for a label just to send back my $140 dress. If I don't pay for that label, they keep my item and my money. That's fraud. Never shopping there again.
Angela V.Feb 10, 2025
Really disappointing experience. Should have checked the reviews before ordering. Got four items and every single one is going back. The fabric quality was terrible. The pants felt scratchy and the dress was so thin and cheap. Can't believe a company like this is still operating. Skip them.
Michelle T.Dec 9, 2024
Terrible company with even worse customer support. My order arrived damaged. I had to jump through hoops taking photos and calling six times over five days just to get a return label. Then they told me they had no replacements available, even though the customer service rep I finally reached said they had plenty in stock. Really ruined the holiday season for me.
Rachel W.Aug 28, 2024
I do like their clothing, but the petite section is pretty limited. The colors and styles available for petites are way less than what they offer in regular sizes. Plus, almost everything requires dry cleaning only, which is pretty ironic given how much they tout their environmental initiatives. Dry cleaning isn't exactly eco-friendly. Their jewelry selection is disappointing too.
Catherine B.Feb 19, 2024
Their clothing selection is incredibly boring and generic. Out of their entire catalog, there's maybe one piece that catches my eye. Everything else is just painfully dull and uninspired. It's hard to understand how they've been in business this long with such a pathetic range of items. In ten years I've only bought five things from them. Year after year it's the same monotonous styles. Please stop sending me catalogs.
Karen Kane Review FAQ
What is Karen Kane's average rating?
Karen Kane is rated 1.5 out of 5 based on 17 reviews from shoppers who purchased directly from the brand.
What do shoppers praise about Karen Kane?
The rare positive review highlights responsive and helpful customer service, specifically noting that a manager quickly resolved a wrong-color shoe order by expediting a replacement shipment the next morning.
What are the most common complaints about Karen Kane?
Shoppers repeatedly report poor fabric quality including pilling after minimal wear, thin or scratchy materials, and durability issues despite high price points. Return and exchange policies also draw heavy criticism, with customers frustrated by final sale restrictions that prevent exchanges for wrong sizes and fees charged for return shipping labels.
Do shoppers recommend shopping at Karen Kane?
The overwhelming majority of reviews are negative, with multiple shoppers stating they will not shop there again. Most advise others to skip the brand or check reviews before ordering. Only one reviewer indicated intent to order again.
How can I write a review of Karen Kane?
To share your experience with Karen Kane on RetailCoupons.com, visit the store page and click the review submission option. Include details about specific items purchased, quality, fit, customer service interactions, and whether you would recommend the brand to others.
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