Keurig Canada sells single-serve coffee makers and related products through its Canadian e-commerce site. This page aggregates shopper ratings and reviews to help you understand customer experiences with the company's machines, shipping, and customer service.
Keurig Canada Reviews
2.1
17 reviews
What Shoppers Say About Keurig Canada
Created with AI, based on recent reviews
Keurig Canada receives polarized feedback, with a stark divide between satisfied and dissatisfied customers. Positive reviewers praise fast shipping, responsive service, and product quality, with some customers loyal enough to purchase multiple machines and recommend them widely. However, the majority of reviews describe significant product failures: machines breaking down within weeks or months, defective units arriving new in the box, and power shutdowns during routine maintenance. Customers report difficulty obtaining support without receipts and express frustration with the cost of machines that fail prematurely.
The most common complaints center on reliability and durability, particularly with mid-range models like the K-Supreme and K-Cafe Essential. Several reviewers note they discovered their issues were widespread by researching online. The gap between the small group of repeat customers and the larger group experiencing early failures suggests either inconsistent product quality or a significant cohort of units with manufacturing defects.
Customer Reviews (17)
Sorted by: Most recentAmir Z.Jun 26, 2023
Purchased a K-Cafe model from a Canadian retailer for over $250 with tax. Used it less than 10 times and the frother stopped working properly. Tried different milk types but same result every time. This is a terrible machine. Emailed their support team asking for a return and refund, and they responded pretty quickly but just pointed me to a video instead of actually discussing the return. Doesn't make sense. I wish I'd read the reviews first because most people have had awful experiences with Keurig. Don't throw your money away on these products.
Patricia L.Nov 16, 2022
The unit died after just 3 days. I contacted customer service but the people I spoke with clearly needed better training. They promised a replacement, but then sent me a cancellation email right after we hung up. I'm heading back to Walmart for a different brand.
Vincent K.Nov 7, 2022
This is the second K-Supreme unit we've bought and both stopped powering on after about 10 uses. The first one was for our son who didn't use it much anyway since he prefers his espresso machine, but when he finally wanted to try it, nothing happened. So we got another one for ourselves and the exact same thing occurred. We barely touched ours either, but when we went to use it, it had no power. We checked YouTube videos about the K-Supreme and learned this is a widespread issue with this model. Called customer service and they walked us through troubleshooting steps we'd already done, but it still wouldn't turn on. They won't fix it or send a replacement. Instead they offered 20% off a new one. Not acceptable.
Marcus T.Jan 3, 2022
Spent over $100 on a Keurig machine with charcoal filter as an upgrade, but after just over 2 years of light use, it's now just a piece of recyclable plastic. Based on my experience, I really can't recommend Keurig to anyone looking for quality.
Kyle P.Oct 1, 2021
Delivery times to the west coast were way off. They said 2 to 3 business days but it took 5 to 6. Shipping was marked as expedited too. Also had to send several emails just to get a buy one get one coupon after buying a coffee maker. The package got left at the post office after an unsuccessful home delivery attempt, even though the address had a buzzer code.
Jennifer W.Dec 2, 2020
We chose to order from Keurig.ca to support a different retailer instead of going with Amazon or Walmart. Since it was a holiday purchase, we planned for extra time. The selection of flavored coffee and coffee makers is impressive. Our shipment arrived in just 3 business days by Canada Post and was nicely packaged with tracking available the whole way. Couldn't be happier with this experience and we're definitely coming back for more coffee. Telling everyone we know about it too.
Rachel M.Dec 2, 2020
Ordered from Keurig.ca instead of bigger retailers and was really impressed. Needed it for the holidays and gave ourselves extra time for shipping. The site has tons of coffee flavors and makers to choose from. Our order got here in just 3 business days via Canada Post and was packed really well with full tracking info. Thrilled with our purchase and already planning to order again. Definitely recommending to friends and family.
Keurig Canada Review FAQ
What is the overall rating for Keurig Canada?
Keurig Canada is rated 2.1 out of 5 based on 17 customer reviews. The ratings are heavily skewed, with 71 percent one-star reviews and 24 percent five-star reviews, reflecting a divided customer base.
Do customers recommend buying from Keurig Canada?
Recommendations are mixed. Satisfied customers report fast shipping and good service, and some have purchased multiple machines. However, the majority of recent reviews warn against purchasing due to product failures and reliability concerns. Most negative reviewers explicitly advise others to avoid the brand.
What are the most common complaints?
The primary complaints involve machines breaking down within weeks or months of purchase, defective units arriving new from the box, and power shutdowns during descaling cycles. Customers also report difficulty obtaining warranty support when receipts are unavailable, despite having original packaging and serial numbers.
Which models have the most issues?
Recent reviews specifically mention failures with the K-Cafe Essential and K-Supreme models, including insufficient cup fill, weak brewing temperature, and power failures. Customers note finding similar complaints online about these same models.
How are Keurig Canada's ratings calculated?
RetailCoupons.com displays the average star rating from verified customer reviews. The ratings shown here reflect only reviews submitted by shoppers who purchased from keurig.ca. The distribution shows the percentage of one-, two-, three-, four-, and five-star ratings received.
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