KUIU specializes in outdoor apparel and equipment, including jackets, pants, tents, and layering pieces designed for hunting and backcountry use. This page aggregates shopper ratings and reviews from RetailCoupons.com to help you understand what customers experienced when purchasing from KUIU.
KUIU Reviews
2.6
25 reviews
What Shoppers Say About KUIU
Created with AI, based on recent reviews
KUIU receives sharply polarized feedback, with shoppers either highly satisfied or deeply disappointed. The 52 percent one-star rating reflects serious durability concerns that dominate negative reviews: multiple customers report excessive pilling on jackets and pants after minimal wear or even before regular use, with some describing fabric deterioration severe enough that individual threads pull away from the material. Beyond durability issues, complaints include unresponsive customer service, unmet delivery timelines (orders arriving months late with poor proactive communication), and rigid warranty policies that deny coverage for premature material failure. A smaller segment of five-star reviewers appears satisfied enough to recommend the brand, but they represent a minority position in the overall feedback.
Customer service emerges as a secondary but significant pain point. Shoppers report generic responses to valid durability complaints, slow response times on warranty claims (taking weeks without resolution), and difficulty obtaining replacements or refunds despite documented product failures. The combination of quality control issues and support gaps has left multiple customers stating they will not purchase from KUIU again. Fit concerns also surface, with at least one reviewer noting excessively tight cuffs and inadequate warmth for the price point. The stark divide between satisfied and unsatisfied customers suggests product consistency or quality control problems.
Customer Reviews (25)
Sorted by: Most recentDerek P.Dec 13, 2022
Would rate zero stars if I could. Their rain gear claims to be 100% waterproof but leaked like crazy after just 12 wears. When I contacted their warranty team, they basically said to treat it with a waterproof spray, as if it's no different than changing your vehicle's oil. That's not what 100% guaranteed waterproof gear should mean. Made in China and overpriced with no real backing. Would never suggest anyone buy from them.
Marcus T.Apr 14, 2021
Amazing customer service and super helpful support through email messages. They took care of international orders really smoothly. I'll absolutely be back for more hunting clothes and gear. Couldn't ask for better service.
Sofia K.Apr 14, 2021
Really impressed with how they handled things. Got excellent support and helpful guidance through email correspondence. They even handled international shipping without any hassle. Definitely shopping there again. Top notch experience all around.
Henrik L.Feb 1, 2021
I sent back two packages a week before the holidays. They got to the distribution center in Europe two days later according to the tracking, but nothing since then and we're already six weeks in. I've reached out to customer service multiple times and keep getting ignored. They mentioned they'd look into it with the shipping company, but that was a week ago with no follow up. Their excuse is they're swamped processing returns, yet they still have time to email me promotional offers. They're focused on selling while returns get zero attention. I seriously doubt I'll ever get my items back. Absolutely appalling.
KUIU Review FAQ
What is KUIU's average rating on RetailCoupons.com?
KUIU is rated 2.6 out of 5 based on 25 customer reviews on RetailCoupons.com. The rating distribution shows a highly polarized customer base, with 52 percent one-star reviews and 36 percent five-star reviews, and very few middle-ground ratings.
What do customers praise about KUIU?
The five-star reviews indicate that some customers are satisfied with KUIU products and willing to recommend the brand. However, specific positive attributes are limited in the available review excerpts, making it difficult to identify exactly which products or features drive satisfaction for this segment.
What are the most common complaints about KUIU?
The dominant complaint across multiple reviews is premature pilling and fabric deterioration on jackets and pants, often appearing within weeks of purchase or after just one wearing and wash cycle. Customers also report unresponsive customer service, delayed product shipments (months-long waits), slow warranty claim processing, and refusal to cover durability issues under warranty. Additionally, some reviewers mention fit issues such as tight cuffs and insufficient insulation.
How does KUIU handle warranty and returns?
Based on customer reviews, KUIU appears to have limited or no warranty coverage for material defects like pilling. Multiple shoppers report that when they contacted the company about durability failures, they received generic responses or were told that issues like excessive pilling are normal wear. Warranty claims on other products (such as tents) have reportedly taken weeks without resolution or proactive communication from the company.
Should I buy from KUIU based on these reviews?
The reviews suggest significant risk, particularly regarding product durability and customer service responsiveness. If you choose to purchase from KUIU, review the specific product carefully and be aware that you may face challenges if durability issues arise. The polarized ratings indicate that some customers are satisfied, but the majority of recent reviews reflect serious concerns about quality control and support.
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