Lax.com specializes in lacrosse equipment, apparel, and custom team gear for players of all levels. This page aggregates verified shopper ratings and reviews to help you understand what customers experience when ordering from the site, whether for individual purchases or team outfits.
Lax.com Reviews
2.9
16 reviews
What Shoppers Say About Lax.com
Created with AI, based on recent reviews
Lax.com has a sharply divided customer base, with ratings clustering at both extremes. Shoppers who report positive experiences praise successful team orders and standard purchases that arrive as expected. However, a substantial portion of reviewers report serious problems: unresponsive customer service with only automated responses, missing items from orders, product quality concerns, expensive return shipping fees, and reluctance to stand behind warranty claims or defective products. Several customers describe difficulty reaching anyone at the company for resolution, and complaints about hidden charges and additional fees during checkout recur across multiple reviews.
The company appears to struggle most with customer service responsiveness and order accuracy. Reviewers report being asked to handle their own warranty claims with minimal support, dealing with refund delays, and encountering obstacles when trying to return items. While some shoppers have completed transactions without issue, those who experienced problems found it extremely difficult to get help resolving them. This inconsistency in both product quality and service recovery is a major concern for potential customers.
Customer Reviews (16)
Sorted by: Most recentVictor N.Nov 15, 2018
Excellent service and everything went smoothly, looking forward to ordering again.
Robert G.Jan 10, 2018
Outstanding, absolutely no complaints, would happily recommend this company to others.
Patricia L.Jan 4, 2018
Had an awesome experience and the stick turned out to be exactly what my daughter was looking for. It arrived with plenty of time before her tournament. This is my go-to spot for lacrosse equipment and I'm sticking with it!
Angela B.Jan 2, 2018
Quality items and quick delivery! My kids who play lacrosse are pumped about all their new stuff!
Nathan V.Jan 2, 2018
Head was missing a screw when it arrived, but aside from that everything else was solid.
Lax.com Review FAQ
What is Lax.com's average rating and how many reviews does it have?
Lax.com is rated 2.9 out of 5 based on 16 reviews on RetailCoupons.com. The ratings are split notably between five-star and one-star reviews, indicating polarized customer experiences.
What do shoppers praise about Lax.com?
Customers who report positive experiences note that orders sometimes arrive without problems, particularly for team orders placed through their system. Some reviewers have completed multiple purchases successfully and continue to order from the site for team gear.
What are the most common complaints about Lax.com?
The recurring issues cited by reviewers include unresponsive customer service (automated responses only), missing items from orders, product durability concerns, expensive return shipping fees, slow refund processing, and a reluctance to proactively handle warranty claims or replace defective items. Several customers report difficulty reaching anyone at the company to resolve problems.
Do shoppers recommend ordering from Lax.com?
Opinions are divided. Some customers who have had successful transactions continue to order. However, multiple reviewers explicitly state they are steering others away from the site or pushing their teams to shop elsewhere due to poor service, quality issues, or unresolved problems.
How can I write a review of Lax.com on RetailCoupons.com?
You can share your experience by submitting a review on RetailCoupons.com. Include details about your order, product quality, shipping, returns, and customer service to help other shoppers make informed decisions about whether to buy from Lax.com.