LogitechG is the official direct-to-consumer store for Logitech gaming peripherals and accessories. This page shows what shoppers who purchased directly from logitechg.com report about their ordering experience, shipping times, and customer service interactions.
LogitechG Reviews
1.1
17 reviews
What Shoppers Say About LogitechG
Created with AI, based on recent reviews
LogitechG products themselves receive minimal criticism for quality, but the direct-to-consumer shopping experience on logitechg.com is heavily criticized. Shoppers report significant shipping delays that extend well beyond advertised timeframes, with the company's stated 2-5 day shipping windows not beginning until UPS picks up orders, which itself can take 5-7 days. Multiple reviewers describe waits of 2 months for items listed as in stock.
Customer service responsiveness emerges as the dominant complaint. Shoppers report that email support is nonresponsive, web chat does not connect to human representatives, and follow-up communication is inconsistent or absent. Issues compound when orders have problems: incomplete shipments go unresolved, refund requests for refused packages languish for months without resolution, and customers struggle to get status updates on their concerns.
Customer Reviews (17)
Sorted by: Most recentVictor H.Mar 29, 2024
Hands down the worst performing software I've experienced on PC. Eating up massive amounts of CPU resources on a high-end machine. Functionally the app wasn't bad, but it's completely impractical because of those terrible performance issues. Had to remove it from my system.
Brandon L.Mar 29, 2024
This is honestly one of the worst programs I've ever used on my computer. It was constantly hogging between 50-60% of my CPU even though my machine is top-tier. The features seemed fine but the program was basically unusable because of the performance problems. Ended up deleting it.
Priya K.Jan 18, 2024
Keep getting an error when trying to open the G Hub software. Something about a missing file. Have reinstalled it way more than 10 times now and the problem won't go away.
Derek S.Nov 16, 2023
Purchased a racing wheel with promised 1-2 day delivery. Still waiting after 5 days and they're telling me they haven't even sent it. This is my last time ordering anything online from this company.
Carlos M.Nov 16, 2023
Ordered a gaming wheel that was supposed to arrive within 1-2 days. Almost a week has gone by and the company hasn't even shipped it out yet. Really disappointed with how they handle online orders. Won't be shopping with them again.
Douglas E.Sep 16, 2023
I used to own basically everything from Logitech and years back they made solid gear. But lately I've had problem after problem with their stuff. Support responses pretty much boil down to apologizing and doing nothing. My wireless headset has audio issues from a defective switch, my mechanical keyboard does double-presses or needs multiple clicks to register, one of my mice stops responding randomly, and now another device has button problems. I finally grabbed their newest mouse because it was marked down heavily, which tells you something about how people feel about their quality. The mouse works okay until you need to configure it. They discontinued the old software but now you need their new G Hub app instead. The problem is custom commands don't work unless you set them up, and you can't actually do that in this app. Meanwhile if you want to use your older gear alongside it, good luck, since older devices don't work with this new platform either. You'd have to run the old software separately, which defeats the purpose. So you're basically paying a premium price for hardware that either doesn't work well or is too much trouble to set up.
Franklin D.Sep 3, 2023
The G-Hub software and related programs are absolutely terrible and seem to get worse. The company clearly doesn't care about fixing customer complaints since that would cost money. Why can't they just give us drivers without forcing us to use their entire bloated package? The original company that made this product before being bought out had better software.
LogitechG Review FAQ
What is the average rating for LogitechG, and how many reviews does it have?
LogitechG is rated 1.1 out of 5 based on 17 customer reviews on RetailCoupons.com. The vast majority of reviews are one-star ratings.
What do shoppers say about shipping times from LogitechG?
Multiple reviewers report that advertised 2-5 day shipping is misleading because that timeline begins only after UPS picks up the order, not when the order is placed. Shoppers describe additional 5-7 day delays before pickup, resulting in total waits of 2 weeks to 2 months for items listed as in stock.
What are the main complaints about customer service?
Reviewers consistently report that email support is slow or nonresponsive, and the web chat feature does not connect customers with real people. When issues occur (such as missing items, unprocessed refunds, or shipping delays), follow-up communication is sparse or absent.
Do shoppers recommend buying directly from LogitechG?
Multiple reviewers explicitly advise against ordering directly from logitechg.com, suggesting customers purchase from other retailers instead. Reviewers note that while Logitech products themselves are acceptable, the direct shopping experience is problematic enough to outweigh any benefit.
Are there any positive aspects mentioned in the reviews?
Some reviewers note that actual Logitech products function adequately once received. One reviewer acknowledged that most of their order arrived quickly, though it was held up by a missing component. The main issues center on fulfillment, shipping transparency, and support, not product quality.
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