Mikasa is known for dinnerware, tabletop products, and home entertaining items marketed at premium price points. This page aggregates customer ratings and reviews from shoppers who purchased directly through Mikasa.com, providing insight into product quality, durability, customer service, and return experiences.
Mikasa Reviews
1.7
6 reviews
What Shoppers Say About Mikasa
Created with AI, based on recent reviews
Mikasa shoppers report serious quality control issues with dinnerware products. Multiple reviewers describe pieces arriving with defects (stains, chips, cracks), deteriorating quickly under normal use (cloudy film, coating wear, loss of shine), and protective claims failing to hold up. A significant recurring complaint involves Mikasa's return and warranty processes: the website's description of hassle-free returns omits that customers must pay their own shipping costs with no prepaid label, making returns economically impractical for reasonably priced items. Warranty claims require extensive documentation that reviewers found difficult to complete, and customer service responses have focused on partial discounts rather than replacements for defective merchandise.
One five-star review praised the dining experience and staff, though this appears to be an outlier among the feedback. The overwhelming majority of shoppers question whether Mikasa's premium pricing reflects actual product quality and durability, particularly given the gap between advertised features (lifetime chip protection, dishwasher safety) and real-world performance. Customers feel misled by marketing claims and frustrated by customer service responses that seem designed to minimize replacements.
Customer Reviews (6)
Sorted by: Most recentJennifer K.Feb 12, 2026
My mom purchased two sets of Tivoli Garden dinnerware for me, believing she was investing in quality based on the brand's reputation and price tag. Just a few months into regular use, multiple pieces cracked. When I contacted them, they offered a 30% discount instead of replacing the defective pieces. For a premium brand, the quality and customer support both fell way short of expectations.
Rachel M.Dec 20, 2025
Their website promises a hassle-free return process, but that's misleading. While they say customers pay for shipping, they don't mention that there's no prepaid label or standard return fee like most retailers offer. You're left to arrange and pay for everything yourself. My return would have cost over $50 to ship back dishes that only cost $65. That's absolutely ridiculous. I won't be ordering from them again.
Tom C.Nov 26, 2025
We got these dishes as a gift and the bottom clearly says dishwasher safe. After a few runs in the dishwasher, they lost their shine and got a cloudy film on them. Plus two pieces chipped. Mikasa advertises a lifetime chip protection, which is obviously bogus. Their warranty claim process asks for so much documentation it's practically impossible to use. They want everything except the receipt, and I'm not going to ask the person who gave us the gift for that. Their lifetime warranty guarantee is completely dishonest. Find a company that actually stands behind what they sell. Steer clear of Lifetime Brands products.
Lisa P.Jul 29, 2025
I bought two 16-piece dinnerware sets and several pieces arrived with stains that wouldn't wash off. I contacted them right away with photos, but instead of processing a return, they insisted on shipping replacements for the stained items. I'm not paying $200 for dishes with such poor quality control that they arrive damaged from the factory. They finally agreed to take them back, but it's been over a month and my refund still hasn't shown up.
David S.Mar 20, 2025
Had an amazing meal here with excellent staff. Definitely worth a visit. Those negative reviews floating around are totally fake by the way. This place is legitimately fantastic!
Kevin T.Jan 11, 2025
The Stanton dinnerware line has been really disappointing. I own over 100 pieces from this collection, and within two years the coating started wearing off on the items I use regularly. I even suggested these dishes to my parents, and theirs began fading after just half a year. When I reached out to customer service about what's causing this, they told me there's no warranty and offered a measly 30% discount to buy replacements. They couldn't even explain what was happening or how to prevent it. For the price point, this quality is simply not acceptable, and I can't recommend Mikasa dishes to anyone.
Mikasa Review FAQ
How is Mikasa's rating calculated?
Mikasa is rated 1.7 out of 5 based on 6 customer reviews submitted to RetailCoupons.com. The rating reflects the average of all submitted ratings, weighted equally.
What are the most common complaints about Mikasa?
Reviewers most frequently report product defects (chips, cracks, stains, cloudy film) appearing either on arrival or within months of regular use. Coating wear and loss of shine on dinnerware are also mentioned multiple times. A major secondary complaint involves the returns process: while Mikasa's website suggests a hassle-free return policy, customers must arrange and pay for return shipping themselves, often making returns financially unfeasible for reasonably priced items.
How do customers describe Mikasa's warranty and customer service?
Multiple reviewers report that Mikasa's advertised protections (such as lifetime chip protection) do not cover typical wear and damage they experienced. Customers describe the warranty claim process as requiring excessive documentation that is difficult to complete. When customers contact customer service about defects, responses have focused on offering partial discounts (such as 30% off) rather than replacing defective items or covering return costs.
Do shoppers recommend purchasing from Mikasa?
Based on current reviews, the majority of shoppers expressing detailed feedback do not recommend Mikasa, citing concerns about product durability relative to price point, product quality control upon arrival, and the gap between advertised features and actual performance. Shoppers suggest considering the true cost of returns and warranty claims before purchasing.
How can I write a review of Mikasa on RetailCoupons.com?
RetailCoupons.com welcomes reviews from customers who have purchased from Mikasa.com. Include details about the specific products purchased, how long you used them, what issues arose, and how customer service responded. Honest, factual reviews help other shoppers make informed decisions.
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