Misen Reviews

The products are excellent quality and a joy to use in the kitchen. When I found a price issue with my order, customer service responded almost instantly and processed a partial refund without requiring me to jump through hoops. I'll definitely order from them again.

They absolutely came through! My Misen chef's knife served me well for years, but eventually it broke. The company was incredibly responsive and sent me a replacement without any hassle. It's refreshing to find a brand that stands behind their products with this level of service.

I'm very disappointed with this company. We bought their carbon non-stick pan and followed every instruction carefully, just like we do with our cast iron cookware. The pan is simply disappointing. It stopped being non-stick, developed discoloration, and their customer service team was outright rude in their written responses. I'd strongly advise others to look elsewhere. After they responded, it became even more frustrating. Yes, it's been 120 days now, but I contacted them over a month ago asking for a replacement. Their response makes it seem like I'm the dishonest one, when really it's their company that lacks integrity by selling defective products and refusing to take responsibility. This experience has been genuinely upsetting.

I ran into technical glitches while trying to place an order, so I contacted customer support. A representative named Andrea helped me navigate around the problems and set up an alternative ordering method. I was able to complete my purchase thanks to her creative problem solving. I really respect companies that have flexible, solution-oriented staff like Andrea. This was definitely a great experience.

After three months of seasoning our Misen frying pans and trying every technique we know, they still stick terribly. We spent $346 total and are really let down. You have to cook everything in excessive amounts of grease just to prevent sticking. I normally don't leave negative feedback, but I feel obligated to warn other people from making this same purchase. We bought one Hexclad pan as a comparison, and the difference is night and day. That one actually performs like non-stick cookware. Sorry Misen, but this didn't work out.

I paid over €100 for the Pre-Seasoned Carbon Steel Frying Pan based on their promotional videos showing an egg being flipped smoothly in the pan with text saying it has everything. The description advertises it as versatile and suitable for eggs and fish. That hasn't matched my real-world results. Despite using generous amounts of oil, everything ends up sticking. I cook a lot of eggs and fish, both delicate foods that should work on a pan at this price point advertised for this specific purpose. Cooking scrambled eggs at heat level 4 out of 9 takes way too long, and they stick the moment they begin to cook. I've tried multiple premium oils with no improvement. More oil just makes things worse, not better. After weeks of daily use, the natural seasoning doesn't seem to work at all. This is a major disappointment.

I spent over €100 on the Pre-Seasoned Carbon Steel Frying Pan after seeing their promotional videos where eggs slide effortlessly around the cooking surface. The product description promises it's ideal for delicate items like eggs and fish. Unfortunately, my experience has been the opposite. Using plenty of oil, I find everything sticks to the pan. At medium heat (4 out of 9), scrambled eggs take an eternity to cook and immediately adhere to the surface once they start to set. I've experimented with different premium oils, but none of them solve the problem. Even generous amounts of oil make little difference. After using this pan multiple times daily for several weeks, the so-called natural seasoning coating simply hasn't delivered. This feels like a complete letdown for a product at this price point.

This company excels at keeping customers informed. Their products combine quality construction with practical design and attractive appearance. Plus, I love taking advantage of their promotional pricing.

I really appreciate how Misen communicates with their customers. They make quality products that are functional and stylish, and their pricing on sales makes them even better value.

I made an ordering error and their support team resolved it quickly and professionally. The products themselves continue to exceed my expectations in terms of quality and performance.