Mizuno USA is the official US retailer for Mizuno athletic equipment and sports apparel. This page aggregates customer ratings and reviews from shoppers who have purchased directly from mizunousa.com, providing insight into product quality, shipping, returns, and customer service experiences.
Mizuno USA Reviews
1.3
3 reviews
What Shoppers Say About Mizuno USA
Created with AI, based on recent reviews
Mizuno USA has received consistently poor ratings from shoppers, with serious concerns centered on customer service and return policies. Multiple reviewers report unresponsive support staff, unresolved billing issues that persisted for months without follow-up, and what some characterize as deceptive return practices. The most common complaint involves return shipping costs: the company requires customers to pay for return postage without providing prepaid labels, leading to significant out-of-pocket expenses (around $40 reported by one shopper). One reviewer alleged that returns were marked as never received despite being sent, raising concerns about accountability.
Across all feedback, customers express frustration with the lack of responsiveness from the company, particularly when attempting to resolve disputes or get clarification on policies. The combination of expensive returns, unprepared labels, unresponsive customer service, and alleged billing problems has left shoppers feeling the company operates without sufficient customer consideration. No reviewers highlighted positive aspects of their shopping experience or praised the products themselves.
Customer Reviews (3)
Sorted by: Most recentRobert K.Feb 3, 2026
Placed an order and had problems with it right away. I reached out through email and phone, talked to several different people at the company and even escalated things, with folks saying they'd look into the situation. Spent over six months trying to get it resolved and never heard back from a single person. Meanwhile, we kept getting bills for the order even though our Pro Shop had no record of placing it. This is hands down the worst experience I've had with customer service. Both of our golf facilities have made the decision to stop carrying Mizuno going forward.
Angela M.Jan 13, 2026
Absolutely terrible customer service here. They charge you to send things back, and then they say the return never arrived. That's basically theft. Mizuno USA operates in an unethical and dishonest way. Stay away from this company!
Marcus T.Jan 31, 2025
Just a heads up if you're thinking about ordering straight from their site: you have to cover your own shipping if you want to return something. That part was clear to me going in, but what really bothered me is they don't send you a prepaid label to make it easier. Ended up dropping almost $40 on return postage, which feels pretty outdated for online shopping these days. Not planning to buy from them directly again after that experience.
Mizuno USA Review FAQ
How is Mizuno USA's rating calculated?
The overall rating of 1.3 out of 5 is based on 3 verified customer reviews submitted to RetailCoupons.com. The rating reflects the average of all individual ratings, weighted equally.
What are the main complaints about Mizuno USA?
The most frequent issues reported by reviewers involve customer service responsiveness, return shipping costs, and billing disputes. Specifically, shoppers cite unresponsive support staff, mandatory return shipping fees without prepaid labels, and in one case, an alleged claim that a return never arrived despite being sent.
Does Mizuno USA offer free returns?
No. According to customer reviews, Mizuno USA requires customers to pay for return shipping. The company does not provide prepaid return labels, which has resulted in shoppers paying significant postage costs (reportedly around $40 in one case). This is a key point to consider before making a purchase.
How responsive is Mizuno USA's customer service?
Based on recent reviews, customer service responsiveness is a significant concern. One shopper reported spending over six months attempting to resolve a billing issue through email and phone contact with multiple staff members and escalations, with no follow-up or resolution provided.
Would shoppers recommend buying from Mizuno USA?
Based on current reviews, shoppers explicitly advise against purchasing directly from Mizuno USA. Reviewers characterize the company as unethical and dishonest, and recommend looking elsewhere for Mizuno products due to poor customer service, expensive return policies, and unresolved issues.
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