Monica+Andy sells baby and children's clothing, including personalized items and themed apparel. This page features independent shopper reviews and ratings for the store. Read what customers say about order fulfillment, shipping speed, product quality, and customer service before you buy.
Monica+Andy Reviews
2.7
18 reviews
What Shoppers Say About Monica+Andy
Created with AI, based on recent reviews
Monica+Andy receives polarized feedback, with shoppers split between those experiencing severe operational failures and those satisfied with products and service. Half of reviewers report critical issues: orders placed in March remaining unfulfilled months later, complete lack of customer communication, and support that fails to respond to inquiries or follow through on promises. These dissatisfied customers describe the company as untrustworthy and unable to run proper operations. The remaining satisfied shoppers praise fast shipping, solid fabric quality, and courteous phone support when they do connect with someone, though positive experiences appear inconsistent.
The most damaging pattern involves order fulfillment and communication breakdowns. Multiple reviewers waited weeks for order confirmations, received no tracking information, and report being stuck in "awaiting information" status indefinitely. When customers attempt to contact support by phone or email, they encounter either no response or promises that go unfulfilled. A minority of shoppers who do receive their orders note good quality and fast delivery, and one customer highlighted impressive phone support that resolved their issue completely. The inconsistency between experiences suggests operational problems rather than a quality or design issue, though some long-term shoppers also note a decline in product variety.
Customer Reviews (18)
Sorted by: Most recentBrandon W.Apr 11, 2026
Steer clear of this company. They're clearly having serious operational problems and aren't trustworthy right now. I spent over $160 on baby clothes in early March and it still shows unfulfilled. Sent an email asking what's going on at the beginning of April and got nothing. Called the next day and spoke with someone who promised to overnight it via courier, yet the status hasn't changed. Look elsewhere for baby clothes and save yourself the headache.
David H.Apr 7, 2026
Placed an order over thirty days ago and it's still just sitting there marked as awaiting information. Haven't received any shipment notification or tracking number. Customer support basically doesn't exist, and there's been zero communication since my payment went through. This isn't just a shipping delay, it's a failure to run a proper business. Find another retailer.
Amanda K.Apr 2, 2026
Was really excited about ordering some cute unicorn stuff for my niece, but the whole thing turned out to be a letdown. Placed the order in early March but my confirmation took nearly three weeks to arrive and only showed up after I contacted them myself. The site said shipping was supposed to be quick, but here we are weeks later and most of my order still hasn't left their warehouse. They sent me a big explanation about their new facility instead of telling me when I'd actually get my items. The lack of updates and long delays make me hesitant to suggest this place to anyone.
Valerie S.Mar 2, 2026
Just want to give a shoutout to the person I talked to on the phone. They were courteous, listened to my concern, and fixed everything to my complete satisfaction. Really impressed with how they handled it. Definitely will keep shopping with you.
Michelle C.Mar 17, 2025
Ordered three pieces including a personalized item and I'm very happy with how fast everything arrived. The fabric quality is really solid. Would definitely place another order.
Patricia D.Feb 11, 2025
I've purchased tons of gifts from here over time. It's sad that they've gotten rid of so many of the fun designs they used to have. Did Disney take them over or something? The variety just isn't the same anymore.
Michelle G.Dec 10, 2024
Ordered some pajamas for my nephew and couldn't ask for better. The craftsmanship is excellent and they match the pictures perfectly. Plus the person who helped me on the phone was wonderful.
Nancy K.Oct 15, 2024
Keep getting messages saying I won some AAA item that I never signed up for. I've filed complaints with AAA and federal authorities. This company is definitely running a phishing operation. Don't trust them.
Robert T.Jul 16, 2024
Complete disappointment. I ordered something for my granddaughter on June 30th and immediately realized it wasn't what I wanted. When I tried to cancel right away, they said it was already processing. That was false. Got the order today on July 16th and it hadn't even shipped yet. They clearly don't care about customers. Never shopping here again. Do yourself a favor and look elsewhere.
Margaret L.Jul 7, 2024
Ordered something for my grandson's birthday in mid-July and it's still sitting unfulfilled. Got an email asking me to review the clothing, which doesn't make sense when I haven't even received it yet. I've sent two messages and haven't heard back. This kind of service is unacceptable, especially since I'm in the area. Won't be ordering from them anymore.
Monica+Andy Review FAQ
What is Monica+Andy's overall rating?
Monica+Andy is rated 2.7 out of 5 based on 18 shopper reviews on RetailCoupons.com. The rating reflects a divided customer base: 33 percent gave 5 stars, 50 percent gave 1 star, and the remainder gave 2 or 4 stars.
What are shoppers most dissatisfied with?
The most common complaint involves order fulfillment failures. Multiple reviewers report orders placed in March still unfulfilled or stuck in "awaiting information" status weeks or months later. Customers also cite non-existent customer support, with unanswered emails and unfulfilled phone promises. One reviewer waited nearly three weeks just for an order confirmation.
What do satisfied customers praise?
Shoppers who received their orders report solid fabric quality, fast shipping, and reasonable delivery times. One customer specifically praised a phone representative for being courteous, listening carefully, and resolving their concern completely. Another noted they were very happy with product quality across multiple items.
Should I shop at Monica+Andy?
The risk level appears significant given current operational problems. Half of recent reviewers experienced serious order fulfillment and communication failures. However, the other half received quality products with decent service, suggesting the store may operate reliably for some customers. If you order, expect potential delays and be prepared to follow up by phone rather than email.
How are these ratings calculated?
RetailCoupons.com compiles ratings from verified shopper reviews. Each review includes a star rating (1 to 5) and written feedback. The overall store rating is the average of all individual review ratings. Ratings shown here reflect independent customer experiences and are not influenced by the store.