Nike Australia (nike.com.au) is the official online store for Nike footwear, apparel, and sporting equipment in Australia. This page aggregates customer reviews to help shoppers understand the quality of Nike's products and the reliability of its service and fulfillment on the Australian site.
Nike Australia Reviews
2.8
4 reviews
What Shoppers Say About Nike Australia
Created with AI, based on recent reviews
Nike Australia receives polarized feedback from shoppers. Those satisfied praise the quality and performance of the shoes themselves, describing them as comfortable and high-quality products that meet expectations. However, a significant portion of reviewers report serious operational issues that overshadow product satisfaction, including checkout problems that prevent purchases from completing, delayed shipments despite paying for expedited delivery, unhelpful customer support responses, and frustrations with the app's raffle system for limited releases.
The store's inconsistent service delivery appears to be the primary concern. Multiple shoppers describe spending considerable time troubleshooting purchase attempts across different payment methods, browsers, and devices without resolution, while others experienced broken promises around delivery timelines. While product quality is not in dispute, the gap between the appeal of Nike's footwear and the reliability of its Australian e-commerce operations is significant enough to deter repeat business among affected customers.
Customer Reviews (4)
Sorted by: Most recentMarco T.Mar 24, 2026
Really dig the actual shoes themselves, but the raffle system on the app leaves a lot to be desired and doesn't work well.
Robert K.Mar 7, 2026
Nike Australia's service is absolutely unacceptable. Dropped over $300 on shoes plus a shirt and paid for expedited delivery. Three days later I get an email saying it's delayed. I've never experienced such poor handling and incompetence. All I keep getting is apologies and broken promises. This company is unreliable. Stay away and shop somewhere else.
Angela M.Feb 4, 2026
Got myself a pair of Nike air alphafly zoom next road racing womens shoes and wow, they feel amazing. Seriously like walking on clouds, the kind of cushioning that makes you feel like you're floating. Best running shoes I've owned by far and I'm really looking forward to grabbing the next version. The 4th generation is coming out later this year too. They ran me about $395 a pair but honestly, they're worth every single cent. If you're willing to invest in quality footwear, you definitely need to grab these.
David R.Dec 26, 2025
Had a nightmare trying to complete my purchase. Spent two hours attempting to buy and got nowhere. Tried different payment methods, multiple computers, different web browsers, the mobile app, checking out as a guest, and signing into my account. Called their support team about it. The rep just kept apologizing and asking me to send screenshots. I did what he asked and he said he'd escalate it, but nothing changed. Their customer service team doesn't seem to have the authority to actually fix anything. I was just trying to order a new pair of running shoes!
Nike Australia Review FAQ
What is the overall rating for Nike Australia?
Nike Australia is rated 2.8 out of 5 based on 4 customer reviews. The rating distribution is split, with half of reviewers giving one star and the remaining reviews spread between four and five stars, indicating notably polarized experiences.
What do shoppers praise about Nike Australia?
Customers consistently highlight the quality and comfort of Nike shoes, with reviewers describing products like the Air Alphafly Zoom as exceptional and comparing the cushioning to 'walking on clouds.' The footwear itself meets or exceeds expectations for performance and wearability.
What are the main complaints about Nike Australia?
The most frequent complaints involve website and checkout problems that prevent customers from completing purchases, even after trying multiple payment methods, browsers, and devices. Shoppers also report delays on expedited orders and unhelpful customer support responses that consist of repeated apologies without resolution. The app's raffle system for limited releases is also cited as problematic.
Do shoppers recommend ordering from Nike Australia?
Recommendations are conditional. Those who successfully received orders are satisfied with the products, but a substantial portion of reviewers warn against shopping at the site due to purchasing and fulfillment issues. The inconsistency in service delivery is a significant risk factor.
How can I write a review for Nike Australia on RetailCoupons.com?
You can submit a review by visiting the Nike Australia store page on RetailCoupons.com, clicking the review submission option, and sharing your rating and detailed experience. Honest feedback about both product quality and service helps other shoppers make informed decisions.