Nisolo sells ethically made footwear and leather goods, with an emphasis on direct sourcing and fair trade practices. This page offers customer ratings and reviews to help you make an informed decision about shopping with this retailer.
Nisolo Reviews
1.0
23 reviews
What Shoppers Say About Nisolo
Created with AI, based on recent reviews
Nisolo is currently rated 1.0 out of 5 by 23 shoppers, with all recent reviews expressing severe dissatisfaction centered on a single issue: the company's handling of its Five for Five membership program. Customers report paying between $500 and more upfront for this program, which promised multiple shoes over time, but claim they received only a fraction of promised items before the program was discontinued. Reviewers describe a pattern of unresponsive customer service, lack of transparency about the program's closure, refusal to honor existing memberships or provide refunds, and what they characterize as deliberate removal of records related to the program from the company's website.
The core complaint across all reviews centers on the ownership transition and subsequent program termination without customer notification or remediation. Multiple shoppers report receiving only automated responses to inquiries and state that the new ownership, which acquired Nisolo following foreclosure, has declined to honor commitments made under previous management. Customers express frustration that the company continues to operate under the Nisolo name and market itself as ethically conscious while refusing to address what reviewers describe as abandoned customer payments. While a few reviewers note the shoes themselves are of decent quality, this observation is overshadowed by the membership program dispute.
Customer Reviews (23)
Sorted by: Most recentJason Y.Mar 6, 2025
This company defrauded me along with many other people through five for five. Don't send your money here because they won't keep their word and you will get scammed.
Susan D.Feb 28, 2025
This is outrageous! They took my money! I paid $500 for their 5 for 5 plan and they shut the whole thing down. I never even got my shoes!
Nisolo Review FAQ
Why does Nisolo have such low ratings?
All current reviews on RetailCoupons.com reflect customer complaints about the Five for Five membership program, which customers describe as discontinued without refund or proper notice. Shoppers report paying upfront for this program and receiving only a portion of promised items before it was ended.
What is the Five for Five program customers mention?
Based on review excerpts, the Five for Five program was a membership offering where customers paid upfront (reportedly around $500) in exchange for receiving multiple shoes over time. Reviews indicate the program was paused and then discontinued, with customers claiming they received only 3 to 10 promised items before it ended.
Do customers say Nisolo's products are good quality?
While quality is not a primary focus of current reviews, one reviewer briefly noted that the shoes look nice when they arrive, suggesting the products themselves meet standards. However, product quality is overshadowed by membership program disputes in all recent feedback.
What do customers say about Nisolo's customer service?
Reviews describe customer service as unresponsive and unhelpful. Shoppers report receiving only automated responses that do not address their concerns, lack of transparency about program changes, and refusal to process refunds or explain what happened to their membership payments.
Has there been ownership or management changes at Nisolo?
Reviews mention that Nisolo was acquired by new ownership following a foreclosure. Customers note that the new owners have not honored the Five for Five program commitments made under previous management and appear to have removed membership records from the company website.
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