Olay is a skincare brand offering moisturizers, serums, creams, and treatments ranging from classic formulas to modern product lines. This page features customer ratings and reviews from RetailCoupons.com shoppers to help you understand what actual buyers say about Olay products, from performance and ingredient transparency to packaging quality and formula consistency.
Olay Reviews
What Shoppers Say About Olay
Olay shoppers are sharply divided. About 36 percent of reviewers give five stars, praising long-term loyalty to the brand and expressing satisfaction with specific products like Vitamin C Max and the original Oil of Olay cream. However, an equal 36 percent rate the brand one star, citing recent formula changes that have caused irritation, burning, redness, swelling, and greasiness where previous versions worked well for decades. Long-time customers are particularly frustrated by reformulations they view as unnecessary improvements to products that already performed well.
Beyond product performance, reviewers have raised concerns about quality control issues, including spelling errors on packaging, and complaints about lack of transparency regarding ingredient percentages. Some customers suspect counterfeit products or declining quality assurance standards. The polarized ratings (36 percent one-star, 36 percent five-star, with minimal middle ratings) suggest that Olay's recent changes have alienated a significant portion of its loyal base while retaining dedicated users of legacy formulations.
Customer Reviews (25)
Sorted by: Most recentI've been loyal to oil olay for fifteen years but something is seriously wrong. Two weeks ago I started using a new container of facial lotion and got an immediate burning sensation along with redness, itching and swelling. I washed it off right away but the itching continued for several days afterward.
I've been loyal to Oil of Olay Original Cream with Active Hydration for over four decades. I picked up a new jar recently to take on a trip and wow, it's been nothing but irritating to my face and eyes. So I looked into what changed and found out they switched the formula and are calling it 'improved.' Why fix something that wasn't broken? The new version has hyaluronic acid which is way too harsh for my sensitive skin. Please bring back what actually worked. This longtime customer is really disappointed.
There's a spelling issue with Olay products. I found 'visable' instead of 'visible' on what I bought at a retailer. Either it's counterfeit or Olay's QA is slipping. I'm not going to pay premium prices for a brand that can't get basic spelling right. Check out their super serum listings online and you'll see what I mean. Our skincare shouldn't look illiterate.
I've been an Olay customer since way back when it was Oil of Ulay and have used the Regenerist pump action serum for quite a while. Something has definitely changed with this product and I've tried it from different sources to confirm. It's now greasy, leaves my skin feeling sticky and irritates my eyes. This used to be my go to moisturizer and I'm really let down that I had to switch brands. Why do companies always mess with something that was already working perfectly?
The brand lacks transparency about what's really in these products. The ingredient percentages are kept hidden from customers. I'd suggest steering clear of this brand.
I started using Oil of Olay when I was just sixteen years old and I'm fifty nine now. Your products have always been there for me and my skin has only gotten better. OLAY VITAMIN C MAX is hands down my favorite product. It's genuinely amazing. I wish I could show you my skin results right now.
I normally don't write skincare reviews but Olay Regenerist Day and Night cream deserves the praise. Pregnancy absolutely wrecked my skin. Breakouts everywhere, dark spots all over my face, acne that I couldn't even describe. I felt so self conscious because affordable products weren't helping at all. I spotted it at the store one time, checked out the claims and the price made me hesitate. What if I spent that money and it didn't work? When the smaller sizes launched, I figured why not give it a shot. Within three days the acne marks started fading, and those dark spots on my neck where my necklace sits got noticeably lighter too. I was using such tiny amounts trying to stretch it for a week. By day six the acne marks were completely gone like they never existed. Dark spots under my nose and lips disappeared so much my husband stopped noticing them. I never saw Olay advertising quick results like this, but honestly the results speak for themselves.
I'm shocked to see Olay getting poor reviews online because I've had such a great experience with their products. I've been using them morning and night for years and they've seriously transformed my skin. Sure I'm getting older but that doesn't mean I want to look my age. My daughter has even complimented my appearance and now uses the same skincare line. I wear the super serum and Regenerist in the mornings and switch to Retinol 24 plus Regenerist at night. The results have me really happy.
I'm not happy that this company has started using certain celebrity endorsers for their product line. As someone who's been buying their all in one face wash for years, this new direction has me reconsidering my loyalty. I can't support companies that make choices I disagree with.
The body wash and lotion in pump bottles are good products but the packaging is a problem. The pump works fine until you get near the bottom and then you're stuck. For the price you're charging, it's wasteful to design pump bottles that don't dispense the last bit. A squeeze bottle would solve this issue so I don't have to flip them upside down or avoid using them in the shower.
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