P.E Nation Reviews

I've been buying from P.E Nation for years and even worked with the team before. What made them special was their brand story and how they treated customers, but lately something's changed and it's not for the better. I bought pants in March that started coming apart after just a few wears. When I contacted them about it, their support team was super inflexible. They just processed a return without even talking through what could be done. The problem? My size was out of stock, so getting a replacement wasn't possible. They basically told me I could either have them repaired or get a $40 refund to fix them myself. That's pretty insulting for pants at this price point, especially when the in-house repair option just feels like a quick fix for a manufacturing problem. Everything feels different now. Instead of actually caring about the customer, they've gone full bureaucratic with this fault assessment thing that makes the buyer deal with all the hassle. It's sad because I used to really respect this brand, but I'm not coming back.

If you're thinking about ordering from the USA, you should know about the serious problems with how this company handles international shipping and their customer service. I placed an order on the 23rd and I still don't have my package or my money back. The holdup was because they didn't include a commercial invoice, which is basically a requirement for stuff coming internationally. I had to figure out and fix this myself with no help from the company. I've tried reaching out to customer service multiple times and they just don't respond or help. They clearly don't care about making things right when they mess up.

Absolutely terrible service. I've been ordering from P.E Nation for ages and this is my first time having a real complaint. I got a shelter jacket and shorts and their site says delivery is 2 to 4 days. I waited 5 days with no shipping update so I reached out. It took 9 days for them to email back saying the jacket is out of stock and asking if I want a refund or just the shorts. I checked their website and it clearly shows they have plenty of stock in XS and small. I emailed them again. Haven't heard back, but then I got a message that the shorts were shipped.

P.E Nation used to be a decent brand. Not anymore. I ordered the Paradiso pant and on their site they looked like track pants in black with white stripes. When they showed up, they were cheap polyester with zero stretch and the stripes were actually beige, not white. That's a huge difference from what the pictures showed. Look, sometimes that happens with online shopping. But their customer service made returning them a nightmare. They questioned whether I was seeing the colors right and asked me to send photos before accepting the return. After three weeks of back and forth, they finally took it back. But then they refunded me minus the shipping cost, even though the problem was on their end. Really disappointing.

I wish I could give negative stars. The customer service is the absolute worst. I bought stuff from their sale and everything is way too big, the sleeves are really long and the quality has totally dropped. Customer service doesn't care, they won't even do a size exchange. I want a refund. They were also pretty rude to me on the phone and in emails. This is my last purchase from them. I've bought so much from P.E Nation in the past and never had sizing issues like this.

The quality is really bad and so is the customer service. I ordered several items online and one arrived with holes in it. The other stuff was acceptable but the quality is not what you'd expect from a brand claiming to be high end. The sizing is also off. I asked P.E Nation to exchange the shorts that had holes. The customer service rep refused and offered store credit in New Zealand dollars instead. I'm in Australia, so that makes zero sense. I asked for my money back and shipped the bad shorts back. It's been almost a month and I still haven't gotten a refund. I followed up and got no response. My tracking shows they got it two weeks ago. Still nothing. It's shocking to see a brand that positions itself as upscale treat customers this way. A brand new product with a hole and then no refund? I've been shopping online for over 15 years and never experienced anything like this.

I ordered a sweater from P.E Nation on sale and thought I was buying from the UK site, but it actually shipped from the US. I wanted to return it within the 14-day window that UK law provides and expected to get refunded. But P.E Nation is refusing and saying they'll only give store credit. It gets worse. I assumed I could return it to a UK address but nope, I have to pay to send it back to the US. No return shipping coverage and no prepaid label. This is deceptive marketing because nowhere does it say returns go back internationally and that you pay for it. It shouldn't be legal. I can't recommend them. Their return process is misleading and their customer service won't help you resolve it properly. This looks like a violation of consumer protection laws and honestly they should be investigated. I'm considering reporting them to the right agencies. When I tried to explain all this in an email, I got a response from someone at the company but it was incomplete.

I ordered a sweater from P.E Nation during a sale thinking it was their UK store, but it turned out to ship from the US. When I decided to return it within the 14-day window as UK law allows, I thought I'd get my money back. Instead, they're insisting on store credit only. On top of that, I figured I could send it back to a UK address, but no, I have to pay to ship it to the US myself. They won't cover return shipping or even give me a prepaid label. This is really misleading because there's nothing that says returns have to go back internationally and at your own cost. It honestly feels like unfair business practice and should probably be investigated under consumer protection laws. I'd skip shopping here. Their return policy is deceptive and customer service won't work with you to fix it fairly. I'm thinking about reporting them to the proper authorities.

Honestly, I wish I could give zero stars. There's basically no customer support here. I've been trying to get a return processed and I can't move forward. Nobody at this company even responds.

I recently had an issue with a brand new pair of tights. I washed them by themselves following all the care instructions, and the pink stripe got black stains all over it that won't come out. This isn't even my first problem with their stuff. I also had a sweatshirt where the velvet logo completely faded after washing. The designs are really pretty, but the materials don't hold up in the wash. And don't expect much help from their customer service team.