P.E Nation is an athletic and leisure apparel brand offering pants, jackets, shorts, and other sportswear. This page aggregates customer ratings and reviews to help shoppers understand real experiences with the store's products and service. The extremely low average rating reflects widespread concerns about quality and customer support that warrant careful consideration before purchasing.
P.E Nation Reviews
1.4
17 reviews
What Shoppers Say About P.E Nation
Created with AI, based on recent reviews
P.E Nation is rated 1.4 out of 5 by 17 shoppers, with the vast majority of reviews expressing serious dissatisfaction. The primary complaints center on deteriorating product quality (cheap materials, sizing inconsistencies, defects like holes and seams coming apart), poor customer service responsiveness (slow email replies, refusal to process exchanges or refunds), and inaccurate product representation on the website. A small number of long-time customers note the brand was once reliable but has declined significantly.
Very few shoppers recommend P.E Nation based on recent experiences. The handful of positive aspects mentioned relate only to the brand's past reputation and story, not current operations. Recurring issues include international shipping problems (missing commercial invoices, delayed refunds), slow order processing despite stated 2-4 day delivery windows, and staff being dismissive or rude when customers attempt to resolve problems. Multiple reviewers indicate they would have overlooked individual quality issues if customer service had been responsive and accommodating.
Customer Reviews (17)
Sorted by: Most recentAshley R.Dec 18, 2023
I bought their Westbrook sweatshirt and washed it for the first time on cold water, inside out, exactly like the tag said. The white color bled all over the rest of the sweatshirt and I can't get it out. When I told customer service what happened, they offered me $50 credit on a $244 item. That's it. I asked if they could just refund me or swap it for something else, but nope, they said they've never had this issue before so that credit is all they're offering. I told them I was really disappointed and wouldn't recommend them to anyone. I also posted a review on their site to warn other shoppers, but it never showed up. Not sure if they're hand-picking which reviews to display or what, but it still isn't there. Just be careful before you spend a lot of money here. If I'm paying that much, I expect quality and great customer service, and I got neither.
Sophia K.Oct 15, 2023
I've sent multiple emails over the last week and P.E Nation isn't responding to any of them. I need to return something and I can't get in touch with them. The customer service is really disappointing.
Natalie W.Jul 25, 2023
Stay away from P.E Nation. They won't get back to you and they won't give refunds. The quality is terrible even though it looks fine on the website, and the designs honestly look bad in person. I spent over $900 and they're ignoring my emails asking for money back. They don't answer calls or texts either.
Jennifer M.Feb 10, 2023
Got a pair of pants that fit terribly, way too loose and weirdly cut. I wasn't happy with them so I asked for my money back instead of store credit. They refused to refund me at all.
Derek M.Aug 5, 2021
Really impressed with how fast this arrived and the quality is fantastic! I ordered the day before and it showed up the next day.
Laura B.Dec 22, 2020
Bought leggings on sale and they took my payment but then when they refunded it, they used a different exchange rate so I ended up losing almost 4 pounds for nothing. No explanation, no message from them about it. I'm not shopping there again.
Amanda C.Nov 26, 2020
They sent me an email saying Black Friday sale was on, so I bought 3 things. Then another email came through with 10% off, which was better than the original offer. I emailed to ask if they'd apply it since I hadn't even gotten my order yet. Their response was extremely rude and unprofessional. They've lost me as a customer. Fair warning: their service is unreliable and you can't trust what they tell you.
P.E Nation Review FAQ
Why does P.E Nation have such a low rating?
The 1.4 rating reflects 17 recent customer experiences reporting multiple overlapping problems: garments arriving with defects (holes, seams separating), significant gaps between product photos and what arrives, inconsistent sizing, slow order fulfillment despite promised delivery times, unresponsive customer service (sometimes taking 9+ days to reply), and refusal to process exchanges or refunds. Long-time customers specifically note a recent decline in both product quality and service standards.
Is P.E Nation's customer service responsive?
According to reviews, customer service is a major weakness. Shoppers report waiting 9 days for replies to shipping inquiries, receiving dismissive or rude responses when requesting exchanges or refunds, and representatives outright refusing to accommodate legitimate complaints about defective items. This unresponsiveness appears consistent across phone, email, and order contact methods.
What quality issues are customers experiencing?
Reviewers report receiving items with holes, seams coming apart after a few wears, cheap polyester materials with no stretch, and inaccurate color representation in product photos. Sizing also runs inconsistently large with unexpectedly long sleeves. Several shoppers note the quality does not match the brand's high-end positioning or what they have received from P.E Nation in past years.
Does P.E Nation process returns and exchanges?
Based on review feedback, the company appears reluctant to process exchanges or refunds even for legitimate issues like defective merchandise. Customers report being denied size exchanges and refund requests, with some characterizing the stance as uncaring or dismissive. International shipments present additional complications, including orders being held up without refunds due to missing documentation.
Do reviewers recommend shopping at P.E Nation?
No. With 82 percent of reviews being one-star ratings and only 6 percent five-star, virtually no recent shoppers recommend P.E Nation. Even repeat customers who previously valued the brand have become detractors due to perceived declines in product quality and customer service. The few positive comments reference the brand's historical reputation rather than endorsing current operations.
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