Penny Skateboards sells skateboard decks and related products through its website. This page shows what RetailCoupons.com shoppers think about their ordering experience, product quality, and customer service. Read real customer reviews below to learn about their strengths and weaknesses.
Penny Skateboards Reviews
2.0
4 reviews
What Shoppers Say About Penny Skateboards
Created with AI, based on recent reviews
Penny Skateboards has a deeply polarized customer base with 75 percent one-star ratings and only 25 percent five-star ratings. Reviewers who are satisfied praise the quality of the skateboard itself and describe customer service as solid. However, the overwhelming majority of shoppers report serious issues: extremely slow processing and shipping times (two weeks before shipment), high shipping costs, packages lost by carriers without resolution, refusal to accept returns on discounted items, lack of accessible customer support (no phone number or physical address listed), and complete unresponsiveness to follow-up requests even for serious manufacturing defects. Multiple reviewers mentioned that contacting the company is difficult, with some receiving initial responses on social media only to be ghosted for months.
The company's communication and customer service infrastructure appears to be the primary pain point for dissatisfied customers. Shoppers expressed frustration with the inability to reach the business through standard channels and reported that follow-up issues, including defective product replacements, went completely unaddressed. Several reviewers explicitly recommended considering competitor options instead.
Customer Reviews (4)
Sorted by: Most recentDavid M.Dec 18, 2025
This doesn't feel like a real business because you can't find a physical address or phone number anywhere. I bought a Christmas gift for my daughter on December 1st. Processing took two weeks even though they charged my card right away. They didn't ship it out until December 14th, and I paid $15.99 for shipping. Then FedEx lost the package, and I couldn't file a claim since the company has no legitimate business information listed. My daughter didn't get her Christmas present and I'm out all that money. Definitely avoid this company!
Marcus T.Nov 28, 2022
Tried returning an item I ordered by mistake and it was never used, but the company wouldn't accept it back since I'd gotten a discount. The site kind of makes it seem like they're based overseas, but nope, they're actually in the US. There's no phone support available and getting help is tough. Honestly just go with Skatehut instead, I learned that the hard way.
Alex K.Jun 1, 2020
My board snapped for no reason and it was clearly a manufacturing defect. They responded on social media saying they'd ship out a replacement, but then ghosted me completely. A full year went by without any follow-up, and I sent multiple emails that went totally unanswered. Next time I'm buying from a different brand, no question about it.
Penny Skateboards Review FAQ
What is Penny Skateboards' average rating?
Penny Skateboards is rated 2.0 out of 5 based on 4 customer reviews at RetailCoupons.com. The vast majority of reviews are one star (75 percent), with a small number of five-star reviews (25 percent).
What do customers praise about Penny Skateboards?
The few satisfied customers mention that the skateboard quality is excellent and that customer service responses, when received, are helpful and solid.
What are the main complaints about Penny Skateboards?
Shoppers frequently report slow order processing (up to two weeks before shipment despite immediate payment), high shipping fees, packages being lost without compensation, refusal to accept returns on discounted purchases, lack of accessible customer support channels (no listed phone number or physical address), and complete unresponsiveness to follow-up emails and replacement requests.
Is Penny Skateboards recommended by reviewers?
No. Multiple one-star reviewers explicitly recommended alternative skateboard retailers instead, citing their negative experiences with the company's communication, support, and resolution of problems.
How do I write a review for Penny Skateboards?
After making a purchase from Penny Skateboards, you can submit your own review to RetailCoupons.com to help other shoppers make informed decisions. Share details about your order experience, product quality, shipping, returns, and customer service to give potential customers an honest perspective.