POINT ZERO Canada is an apparel retailer offering clothing and accessories online and in physical locations. This page aggregates customer reviews and ratings for the store to help shoppers understand what to expect from their shopping experience.
POINT ZERO Canada Reviews
1.0
9 reviews
What Shoppers Say About POINT ZERO Canada
Created with AI, based on recent reviews
POINT ZERO Canada has received uniformly negative feedback from shoppers, with every review giving the store one star. The most consistent complaint across reviews is unresponsive customer service, with customers reporting unanswered emails, ignored requests, and lack of acknowledgment of issues spanning weeks. Additional concerns include product quality problems (missing buttons on clothing), online ordering issues (items shown as available but out of stock, incorrect sizes), inventory management failures, and unhelpful in-store staff interactions.
Shoppers report experiencing problems both during and after their purchases, with little recourse. Issues range from defective merchandise to shipping address errors that were ignored despite immediate notification, incomplete orders, and even non-payment for completed work. The lack of responsive support appears to be a critical issue that compounds every other problem customers encounter, leaving them with no way to resolve disputes or return items.
Customer Reviews (9)
Sorted by: Most recentAhmed S.Jan 30, 2026
Not worth your money or effort. Waste of both, honestly. Their customer service is a joke. I sent three separate emails and haven't heard back from anyone.
Steven P.Jan 18, 2026
Bought a shirt in a store and the style and price seemed fine. Problem is, the shirt has six button holes but only four buttons. Reached out to Point Zero about this and six weeks later, still nothing from them.
Marcus T.Aug 27, 2025
My online shopping experience here was a total letdown. I ordered two pairs of shorts that showed as available, got charged right away, then found out they were actually out of stock. I'd thrown in a $25 t-shirt to hit the $100 mark for free shipping, but only that shirt arrived. The size ran small even though I normally wear a large. Returning it would cost me $20, which doesn't make sense for a shirt that small. It's been two weeks since they charged my card and still no refund. The shorts themselves are decent quality when you can actually get them, but seriously, skip the website. Don't do it.
Robert K.Aug 6, 2025
Ordered something and accidentally my delivery address got replaced with one I can't access. Noticed it within five minutes and immediately tried calling their support team and emailing them too. They shipped it out via FedEx anyway. When I called FedEx, they explained that only the company who shipped it could change the address, not me as the customer. A full day went by before Point Zero finally responded, and they basically said they couldn't do anything about it. Apparently they weren't willing to pick up the phone and contact FedEx to reroute my package. That's pretty frustrating considering how easy companies like Amazon and Wayfair make this kind of thing. I'm done with them.
Thomas B.Dec 8, 2024
Never received payment for work I completed for them. They wouldn't even talk to me or acknowledge my requests, even when I looped in management-level people in my communications.
Angela R.Dec 6, 2024
Walked in looking for a winter coat. The two employees working that day never even came over to help, so I tried one on myself. Decided to get it, but asked if I could buy everything and pick it up after work since I was in a rush. The girl at the counter absolutely refused, claiming other staff might steal it. I couldn't believe what I was hearing and walked right out. Told her she just lost a big sale, and neither of those young workers even cared. They also wouldn't give their names when I said I'd be filing a complaint. Went to the St Catherine Street location. Never stepping foot in there again, and I'm taking my money elsewhere. Those employees are an embarrassment.
David L.May 6, 2024
Got a jacket for my son back in November thinking it would hold up for years. By March the zipper pull broke right off and disappeared. I've reached out to their customer service via email four different times and called five times, yet I haven't received a single response. It's shocking how bad their customer service is. I won't be buying anything from them again.
Jennifer M.Nov 17, 2023
Had a rough time with this company's service. I sent back my order since the sizing was way off. There wasn't even a size chart on their site to reference beforehand. Haven't gotten my money back yet. Plus nobody's answering my emails or picking up the phone when I call.
POINT ZERO Canada Review FAQ
What is POINT ZERO Canada's average rating on RetailCoupons.com?
POINT ZERO Canada is rated 1.0 out of 5 based on 9 customer reviews. The store currently has a one-star rating, reflecting significant customer dissatisfaction.
What do customers complain about most?
The most frequent complaint is unresponsive customer service, with multiple shoppers reporting unanswered emails and ignored requests over extended periods. Customers also report product defects (such as missing buttons), online ordering problems (items shown as available but out of stock), incorrect sizing, and unhelpful in-store staff.
Have shoppers reported any positive experiences?
Based on the available reviews, all customer ratings are one star, and no positive experiences have been reported. Every review expresses significant dissatisfaction with either product quality, service, or both.
Would shoppers recommend POINT ZERO Canada?
No. The unanimous one-star rating indicates shoppers do not recommend this store. Reviewers describe their experiences as wastes of time and money and express frustration with the inability to resolve issues.
How can I write a review for POINT ZERO Canada on RetailCoupons.com?
You can submit a review by visiting the store page and clicking the review submission option. Share details about your experience with products, customer service, shipping, or in-store interactions to help other shoppers make informed decisions.