RepairClinic.com Reviews

Repairclinic.com is a mess to navigate. Placing orders and finishing checkout takes forever. Everything about it is overly complicated and doesn't work well. Their customer service team is useless and won't help you, so you end up spending hours fixing problems yourself. The whole experience is a headache.

I ordered a snowblower belt and saw it was on backorder so I cancelled. They shipped it to me anyway and charged my card. They claim I placed a second order but that's false. Their system clearly has a problem. This feels like fraud to me. You'd be smart to stay away from this company.

I ordered a part that their site said was guaranteed to fit. When it got here, it didn't fit at all. I sent it back asking for a refund and they turned me down flat. Go find a local repair shop instead of dealing with this company. They seem to be running a scam operation. Oh, and you can't even delete your account on their site without calling their customer service. Everything about them is annoying.

I called to get help finding the right part but the person was rude and acted like I was stupid. They insisted I couldn't have found the part number on the manufacturer's site, but it's right there listed with the model and everything. I looked it up and they've got tons of one-star reviews here plus over a hundred complaints with the BBB. Don't shop there.

Their customer service is terrible. They advertise a 365 day return window, which sounds great until you actually try to use it. I bought an inverter for my microwave based on what a local repair person recommended. I did lots of research and picked RepairClinic. Total mistake. When I put the inverter in my cart, they pushed the Magnetron too, so I grabbed it. Both together ran me about $350. I thought if they didn't work I could send them back. They didn't work, so I unplugged them and shipped them back on my dime. I called first but waited forever on hold and gave up. They later told me I couldn't return them because I'd tested them. How else would I know if they work? I called again. The agent actually laughed and said check the fine print, no returns once installed. I asked how you know something works without trying it. Her answer was oh that's a good question but policy is policy. She claimed you can never bring back electronics once they're opened. The rep just kept laughing at me throughout the call.

What a nightmare this whole thing was. Trying to find the right part was like putting together a puzzle with missing pieces. Their website is slow, outdated, and honestly painful to navigate. It's 2024 and it shouldn't be this bad. Customer support was just as bad. It took forever to get someone to respond, and I was already frustrated by the time they did. I eventually got what I needed, but the whole process was so annoying that it barely felt worth it. I'll definitely think twice before using them again.

They took my money, sent me a broken part, and then ignored me when I asked for help. I sent emails, called multiple times, submitted forms, nothing. Just silence and a useless item in my hands. I feel cheated and really upset that a basic return process turned into such a disaster.

My AC filter never showed up. Called their customer service and they weren't helpful at all. Tried to get in touch with a manager and that didn't work either. This whole situation is frustrating. The company seems unreliable and sketchy.

I placed my order on a Sunday. Waited a couple days and got no update. Logged into their site looking for status information and found nothing. Had to call their automated system to find out my parts wouldn't arrive until much later. You can't even cancel orders through their website. I finally got it done through their chat feature. This is no way to run a business. Shop somewhere else.

I told my HVAC technician I'd have a control panel ready for inspection when he visited. I went to the local shop and bought what appeared to be a brand new part, got my receipt emailed to me along with their return policy. When the tech came out and checked my existing panel, it was working fine. The replacement never left its box and neither of us connected it to anything. I brought it back and they said it had marks on it so they wouldn't accept it. But no one opened the box and nothing touched it, which means I was sold a used item, not new. Do yourself a favor and open the box before leaving to check that the contacts and surfaces look perfect, because once you leave they won't take it back and you'll be out the money.