RepairClinic.com Reviews

The part didn't come with any instructions. When I called customer service to ask for them, the person was condescending and told me to just look it up online. The way they talked to me was shocking and disrespectful.

I used their online chat to order a refrigerator part and the agent gave me the wrong one, getting left and right mixed up on a drawer rail. I messaged them back to explain the mix-up. The part I actually needed had gone up from $71 to $100. They wouldn't just swap it out for the correct one or adjust the price. Even after I talked to someone higher up, the best offer was a refund without sending the wrong part back. That's not professional. A grocery store would handle this better.

I usually check reviews before ordering online, but I dropped the ball this time. The checkout page said my total was $33 with nothing showing for shipping. Then I got to the confirmation and they'd added over $12 in shipping for some simple brass fittings. I've done tons of shopping online and I'm not naive. This is shady business tactics. Look elsewhere because plenty of other companies get better ratings.

I should've read reviews first before buying from these guys. When I was checking out, the order summary showed around $33 with nothing listed for shipping. Right after I confirmed my order, boom, they added over $12 in shipping charges for just a few small brass pieces. I've shopped online plenty of times and I know what I'm doing. This is a sketchy way to do business. There are way better companies out there with solid reputations.

They sent me the right part but also threw in a bunch of stuff I never ordered. Getting them to accept a return was such a headache. The people who answered the phone were really rude and didn't handle my complaint professionally at all. The mistake was on their end, but they made it worse with how they treated me. I won't use them again because of how their team responded.

My wife bought the wrong light for our refrigerator for several hundred dollars. It didn't work when we went to install it. At first the customer service guy was helpful but then turned really nasty and said no returns, no replacement with the right part. We would've stayed as customers if they'd been reasonable. This place is one to avoid.

In my experience, this is the worst supplier around. They drag out shipments for no good reason and won't give you accurate updates. The people running customer service are disrespectful and rude, and they'll keep you waiting thirty minutes or longer. Save your money and shop somewhere else. These folks aren't worth your time.

I got a replacement part for my washing machine from RepairClinic and the delivery was fast, but the quality was poor. I reached out to their support team and one rep told me about a warranty and refund option. When I asked for a supervisor, they avoided me. My follow-up calls got nowhere and messages went unanswered. Finally got through to a supervisor who was dismissive and unhelpful. They wouldn't acknowledge the part was bad and actually disconnected on me when I tried to explain the issue.

I bought a furnace flame sensor on a Saturday night and called on Sunday morning asking to cancel. They said my request would go in a queue and I'd get a notification either way. Never got that notification. Instead, twenty four hours later my order was already shipped. It never even showed up in my account so the order management section was pointless, same with tracking. When I called to ask about returning it, the rep just hung up on me.

Need to track down tough-to-locate OEM parts? They've got your back. You won't waste time searching anymore since they make it simple and straightforward. Whether you're fixing something really old or brand new, they have the right stuff available.