Road Runner Sports is a specialty retailer offering running shoes and athletic footwear, with both online and physical store locations. This page shows what shoppers say about their experiences ordering from the website and visiting their retail stores, helping you decide if they're the right fit for your next shoe purchase.
Road Runner Sports Reviews
5.0
19 reviews
What Shoppers Say About Road Runner Sports
Created with AI, based on recent reviews
Road Runner Sports receives consistently positive feedback from shoppers, with particular praise for fast shipping, product availability, and knowledgeable in-store staff. Customers report receiving orders on schedule and finding specific shoe models in stock, especially popular brands like HOKA. The Maryland location staff members, including Andrea and Beryl, are frequently highlighted for their expertise, patient fitting assistance, and willingness to help with specific foot concerns such as plantar fasciitis.
One notable concern appears in the reviews regarding return and refund processes. A customer reported difficulty obtaining a refund after returning shoes due to sizing issues related to production changes, with the situation only partially resolved through store credit after follow-up calls. Despite this isolated complaint appearing to receive a five-star rating, it indicates that the return experience may warrant clarification for potential shoppers.
Customer Reviews (19)
Sorted by: Most recentMichael P.May 20, 2018
Outstanding company with fantastic products and even better service. Really impressed all around.
Vincent J.Sep 1, 2017
I wanted to grab some Under Armour shoes directly from their website but found the pricing and service much better here at Road Runner. I'm new to this retailer and really pleased so far. Fingers crossed everything continues to go smoothly with this order and the shoes are as good as I expect.
Andrew N.Jan 17, 2017
The membership discount makes a huge difference when hunting for my next pair of shoes. Road Runner Sports comes through every time with those savings on top of quality gear.
Christopher B.Jan 17, 2017
Finding the exact shoes I want is always easy, and the VIP membership discount on top of that is the cherry on top. Really grateful for Road Runner Sports.
James L.Sep 3, 2015
Road Runner Sports is the go-to spot for running gear. You can find everything you need, prices are competitive, and their website is intuitive. Plus they keep your information saved so checking out is quick and painless.
Daniel R.Aug 16, 2015
I order shoes from here regularly and the process is always straightforward. The site is laid out well so I can quickly locate what I'm after, and the payment part is simple too.
Jennifer W.Jul 11, 2015
So thrilled to shop with them again after all this time. Used to order from Road Runner years back, and now I'm picking up Chacos for my daughter. Their customer service never misses a beat. The website does have an annoying issue with pop-ups that won't disappear, which made ordering a hassle. But aside from that technical glitch, I'm totally satisfied.
Michelle K.Jul 11, 2015
Really happy I rediscovered this place after so many years. My husband and I used to buy from them back in the day, and now I'm getting Chacos for my daughter. Their customer service team is consistently fantastic. My one complaint is that the site kept throwing up pop-ups I couldn't close, which made the checkout process annoying. Everything else though? Couldn't be more satisfied.
David S.May 19, 2015
Love the Greenlake location in Seattle! The staff genuinely seems to enjoy what they do, bringing a positive energy to the store. They're all enthusiastic about helping runners reach their goals. Honestly, their workplace culture is so good that I'd consider working there myself someday!
Road Runner Sports Review FAQ
What is Road Runner Sports' overall rating?
Road Runner Sports is rated 5.0 out of 5 based on 19 customer reviews on RetailCoupons.com. All recent reviews reflect five-star ratings.
What do customers praise most about Road Runner Sports?
Shoppers consistently highlight fast and reliable shipping, good product availability for popular brands, and knowledgeable staff assistance. Customers particularly commend in-store staff for personalized fitting help and expertise with foot-related concerns.
Are there any common complaints about Road Runner Sports?
One customer reported challenges with the refund process after returning shoes, noting difficulty obtaining reimbursement and having to follow up after a month for a resolution. This appears to be an isolated case, though it suggests checking return policies before purchasing.
Do customers recommend Road Runner Sports?
Yes, based on the review ratings, customers express satisfaction with their purchases and shopping experiences. Specific recommendations appear for visiting physical store locations where staff can provide personalized fitting assistance.
How are Road Runner Sports reviews collected on RetailCoupons.com?
RetailCoupons.com gathers verified customer reviews from shoppers who have purchased from Road Runner Sports through their website or retail locations. Reviews reflect real experiences with shipping times, product quality, and customer service.
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