ROLI specializes in innovative music production hardware and keyboards, including its Seaboard and Piano product lines designed for musicians and producers. This page features customer ratings and reviews from RetailCoupons.com shoppers to help you understand real experiences with ROLI's products and service.
ROLI Reviews
3.7
24 reviews
What Shoppers Say About ROLI
Created with AI, based on recent reviews
ROLI shoppers are divided, with strong enthusiasm from satisfied customers and serious frustration from those experiencing issues. Positive reviewers consistently praise the quality of ROLI's innovative music keyboards, fast shipping on in-stock items, and responsive customer support, with particular appreciation for the technical knowledge of support staff and the active community on Discord. However, one-star reviews reveal significant problems with order fulfillment delays (items arriving months late or not at all) and unresponsiveness to support requests regarding defective products, with at least one customer reporting nearly a year of unresolved issues after receiving a broken piano.
The sharp divide in ratings (67 percent five-star versus 29 percent one-star) suggests ROLI delivers exceptional experiences when products arrive as expected and support is needed for minor issues, but struggles significantly with fulfillment timelines and follow-up support for defective units. Prospective buyers should be aware that delivery delays and support responsiveness appear to be recurring concerns, particularly for special orders or during busy periods.
Customer Reviews (24)
Sorted by: Most recentGregory A.Feb 19, 2026
I've been waiting over a year for one order and another is still missing a piece. Every time I try to contact customer support, I get a generic message saying they'll get back to me eventually. They never do. They ask for reviews even though I don't have the products yet. When I leave a negative review about the delays and lack of support, they respond but then just repeat the same empty promises about getting back to me. They even tried to get my reviews taken down for complaining. They'd probably claim they're dealing with a lot of requests, but that's been their excuse for months. They need to hire more people to actually handle this. Very frustrated and can't suggest buying anything from them. I did eventually get a response saying the item was lost in shipping and they'd send a replacement soon. Then another email says I'm in batch 21 and it ships in a few months. Another three months of waiting. This company is completely unreliable.
Thomas H.Feb 17, 2026
The Seaboard Rise is genuinely impressive technology and a solid example of MPE innovation. But the company seems to have shifted toward making things more beginner-friendly instead of supporting serious users. Products like Equator 2, Cypher 2, and Strobe 2 basically sit abandoned with no new firmware updates. When I contacted support about Strobe 2 a month ago, all I got was an automated message saying they haven't forgotten about me. I've tried following up several times with nothing. If you want MPE gear and you're doing serious work, the Rise is great, but there are definitely better options out there with way more responsive support teams.
Patricia M.Feb 14, 2026
Got the Airwave back in October as a gift for my son but it never arrived. I've sent multiple emails asking for an update and haven't heard back at all. No contact from anyone at the company. At this point I'm pretty sure I just donated $300 to a company that clearly isn't working properly and has essentially no customer service.
Richard O.Sep 28, 2025
Had a great experience ordering online. They got back to me quickly and handled everything efficiently. The return process was smooth and straightforward.
Steven K.Sep 24, 2025
I'd heard some complaints online about getting responses from ROLI support, but my experience was totally different. Seriously can't say enough good things about how they helped me. My Seaboard started playing phantom notes that made it basically unusable, so I reached out with a video showing the problem. Within a day they promised a replacement with no hassle. You can tell they actually care about keeping customers satisfied. They really went above and beyond. Special thanks to the support person who handled everything related to my registration and replacement. They were super professional but also friendly and got things done fast.
Christopher N.Sep 19, 2025
The Rise 2 showed up fast and arrived in excellent condition. This instrument is way more capable than I expected when I ordered it. Using it has totally opened up new ways to play and express myself musically. Getting precise with it will take some time, but I can already tell it's going to make me a better player overall. Really looking forward to spending lots of time exploring what this can do.
Luis F.Sep 9, 2025
Picked up a used Seaboard 2 and was really blown away by how well it works. Really impressed by how much the ROLI team actually cares about their customers, even when it comes to secondhand purchases. Got tons of help with registering and activating my software. The support person was incredibly patient and got back to my questions super fast, usually within 10 minutes. Big thanks to the team and especially for the amazing service.
Edward K.Aug 17, 2025
The customer service was good. The keyboard just wasn't the right fit for me personally.
Marcus T.Aug 13, 2025
Had trouble getting my seaboard re-registered and wasn't sure how to fix it. Sent in a support ticket and got a helpful response back within 30 minutes that totally solved the problem. Really impressed with how fast they got back to me!
ROLI Review FAQ
What is ROLI's overall customer rating?
ROLI is rated 3.7 out of 5 based on 24 customer reviews on RetailCoupons.com. The rating reflects a polarized customer base, with 67 percent giving five stars and 29 percent giving one star.
What do customers praise about ROLI?
Satisfied reviewers consistently highlight the quality and innovation of ROLI's music keyboards, fast shipping for in-stock items, knowledgeable technical support staff, and the helpful community presence on Discord. Customers also appreciate ROLI's willingness to process refunds and cancellations without complications.
What are the main complaints about ROLI?
Dissatisfied customers report significant delays in order fulfillment, with some waiting several months beyond promised delivery dates. Additionally, some reviewers describe unresponsive customer support when dealing with defective products, including cases where support inquiries went unanswered for extended periods.
Do customers recommend buying from ROLI?
Recommendations are conditional. Satisfied customers strongly recommend ROLI's products and service, particularly for those buying in-stock items or with simple support needs. However, shoppers concerned about delivery timelines or potential defects should research current fulfillment status before ordering, as some reviews indicate persistent delays.
How can I write a review of ROLI on RetailCoupons.com?
After making a purchase from ROLI, you can submit a review through RetailCoupons.com to share your experience with other shoppers. Your honest feedback about product quality, shipping, customer service, and overall satisfaction helps the community make informed purchasing decisions.