ROLI specializes in innovative music production hardware and keyboards, including its Seaboard and Piano product lines designed for musicians and producers. This page features customer ratings and reviews from RetailCoupons.com shoppers to help you understand real experiences with ROLI's products and service.
ROLI Reviews
3.7
24 reviews
What Shoppers Say About ROLI
Created with AI, based on recent reviews
ROLI shoppers are divided, with strong enthusiasm from satisfied customers and serious frustration from those experiencing issues. Positive reviewers consistently praise the quality of ROLI's innovative music keyboards, fast shipping on in-stock items, and responsive customer support, with particular appreciation for the technical knowledge of support staff and the active community on Discord. However, one-star reviews reveal significant problems with order fulfillment delays (items arriving months late or not at all) and unresponsiveness to support requests regarding defective products, with at least one customer reporting nearly a year of unresolved issues after receiving a broken piano.
The sharp divide in ratings (67 percent five-star versus 29 percent one-star) suggests ROLI delivers exceptional experiences when products arrive as expected and support is needed for minor issues, but struggles significantly with fulfillment timelines and follow-up support for defective units. Prospective buyers should be aware that delivery delays and support responsiveness appear to be recurring concerns, particularly for special orders or during busy periods.
Customer Reviews (24)
Sorted by: Most recentBrandon L.Aug 9, 2025
The hardware feels solid and built to last. You don't need a ton of time to learn how to use it. Plus the ROLI drums and studio instruments that come included are really excellent quality.
James P.Aug 9, 2025
Excellent product that works exactly as it should. The customer service team is really helpful too. Very satisfied overall.
Derek J.Aug 6, 2025
The support team responds really quickly to questions. One of the keys on my Piano M stopped working and they were incredibly helpful about sending a replacement unit.
ROLI Review FAQ
What is ROLI's overall customer rating?
ROLI is rated 3.7 out of 5 based on 24 customer reviews on RetailCoupons.com. The rating reflects a polarized customer base, with 67 percent giving five stars and 29 percent giving one star.
What do customers praise about ROLI?
Satisfied reviewers consistently highlight the quality and innovation of ROLI's music keyboards, fast shipping for in-stock items, knowledgeable technical support staff, and the helpful community presence on Discord. Customers also appreciate ROLI's willingness to process refunds and cancellations without complications.
What are the main complaints about ROLI?
Dissatisfied customers report significant delays in order fulfillment, with some waiting several months beyond promised delivery dates. Additionally, some reviewers describe unresponsive customer support when dealing with defective products, including cases where support inquiries went unanswered for extended periods.
Do customers recommend buying from ROLI?
Recommendations are conditional. Satisfied customers strongly recommend ROLI's products and service, particularly for those buying in-stock items or with simple support needs. However, shoppers concerned about delivery timelines or potential defects should research current fulfillment status before ordering, as some reviews indicate persistent delays.
How can I write a review of ROLI on RetailCoupons.com?
After making a purchase from ROLI, you can submit a review through RetailCoupons.com to share your experience with other shoppers. Your honest feedback about product quality, shipping, customer service, and overall satisfaction helps the community make informed purchasing decisions.