RW&CO. is a clothing retailer offering apparel and fashion items online. This page features customer ratings and reviews to help shoppers understand the shopping experience at RW&CO., from product quality to shipping and customer service.
RW&CO. Reviews
2.4
22 reviews
What Shoppers Say About RW&CO.
Created with AI, based on recent reviews
RW&CO. has highly polarized customer feedback, with shoppers divided sharply between strong detractors and satisfied buyers. The main complaints center on customer service responsiveness, shipping delays and failures (particularly with third-party carriers like Purolator), order fulfillment errors, and difficulty obtaining refunds or resolving issues after problems occur. Customers report instances where cancellation requests were allegedly ignored, packages went missing, wrong sizes were shipped despite confirmed orders, and returns were mishandled with no resolution offered.
On the positive side, some shoppers praise the quality of RW&CO.'s clothing and describe the company as reliable and offering good value. However, these satisfied customers represent a minority among recent reviewers. The consistent theme among dissatisfied shoppers is that while the merchandise itself may be acceptable, the company's handling of customer service, logistics, and problem resolution falls significantly short of expectations.
Customer Reviews (22)
Sorted by: Most recentJordan C.Jan 24, 2024
The sizing keeps getting more unpredictable and the fabric quality has really dropped compared to what you're paying. I bought over 10 items in one order and had to send back every single one because the sizing was all over the place, the cuts were weird, and the material felt cheap.
William D.Nov 24, 2023
Way overpriced for the level of customer service you get. I placed an order for $400 and it never arrived at my house. The tracker showed delivered but my cameras proved nothing was dropped off. I sent customer service three separate emails over several days and got complete silence every time. RW&Co is on my boycott list.
Alexandra H.Nov 16, 2023
The customer service here is really bad. I bought something and two days later it went on sale. The person I talked to told me to email details to the customer service team and promised I'd hear back right away. Still haven't gotten any reply and keep getting told to just wait. There are way better clothing retailers out there. I'm done trying. UPDATE: It's now December and still nothing. I've called customer service three times and every time get the same line about how back office will handle it. When I politely asked today if this could be pushed up the chain, the person hung up on me. That's real professional business practice right there.
Ashley G.Aug 25, 2023
Would give zero if I could. They lost my package and made me wait 10 business days before starting a claim with the carrier. Then another 10 days went by waiting for my refund, which never came. Be careful ordering from them online. I used to enjoy getting clothes for my boyfriend there but not anymore.
Ryan P.Jul 4, 2023
Disappointed with the whole process. They promised 3 to 7 day delivery, but after I placed the order they changed it to 9 business days. Now it's taking two weeks total. When I tried to stop the order before it shipped, they said it was impossible and I'd have to return it to a store instead.
Nicole B.Jun 13, 2023
The manager at the mall location in Edmonton provides outstanding customer service. She's always ready to go the extra mile and treats everyone with a genuine smile. Shopping there is always enjoyable. The whole team goes out of their way to help.
Patricia R.Jan 12, 2023
The customer service experience after buying online was really bad. I wouldn't suggest shopping with them since they don't treat their customers well.
Helen C.Aug 7, 2022
We had an amazing experience with the manager at the Train Yards store in Ottawa. Karl really impressed my husband and me with how he approached helping us. He went well beyond what was required to make sure we were totally satisfied. He had a warm personality, was really patient, and showed genuine understanding. You don't see customer service like this very often anymore. Karl, thank you!
Susan P.Aug 7, 2022
Had an incredible experience with the manager when my husband and I visited a store location. Karl gave us outstanding customer service that really impressed us both. He made extra effort to make sure we left completely happy. He was warm, attentive, and genuinely caring. Service like this is uncommon nowadays. We really appreciate you, Karl!
RW&CO. Review FAQ
What is RW&CO.'s overall rating on RetailCoupons.com?
RW&CO. is rated 2.4 out of 5 based on 22 customer reviews. The store has a notably polarized rating distribution, with 64 percent one-star reviews and 32 percent five-star reviews, indicating very different experiences among shoppers.
What do customers praise about RW&CO.?
Shoppers who rate RW&CO. positively highlight decent clothing quality and describe the company as reliable and offering good value for the price.
What are the most common complaints about RW&CO.?
The most frequent complaints involve unresponsive customer service, shipping delays and lost packages (particularly with third-party carriers), order fulfillment errors such as wrong sizes being shipped, and difficulty obtaining refunds or compensation when issues occur. Customers report that cancellation requests are sometimes ignored and that the company refuses to resolve problems even when errors are documented in order confirmations.
Do customers recommend ordering from RW&CO.?
Based on recent reviews, the majority of shoppers do not recommend RW&CO., citing poor customer service and logistics issues that overshadow product quality. Only a small portion of reviewers express satisfaction with their overall experience.
How can I write a review of RW&CO. on RetailCoupons.com?
After making a purchase from RW&CO., you can return to RetailCoupons.com and submit a review describing your experience with product quality, shipping, delivery time, customer service, and overall satisfaction. Reviews help other shoppers make informed decisions and provide valuable feedback to retailers.
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