RW&CO. is a clothing retailer offering apparel and fashion items online. This page features customer ratings and reviews to help shoppers understand the shopping experience at RW&CO., from product quality to shipping and customer service.
RW&CO. Reviews
2.4
22 reviews
What Shoppers Say About RW&CO.
Created with AI, based on recent reviews
RW&CO. has highly polarized customer feedback, with shoppers divided sharply between strong detractors and satisfied buyers. The main complaints center on customer service responsiveness, shipping delays and failures (particularly with third-party carriers like Purolator), order fulfillment errors, and difficulty obtaining refunds or resolving issues after problems occur. Customers report instances where cancellation requests were allegedly ignored, packages went missing, wrong sizes were shipped despite confirmed orders, and returns were mishandled with no resolution offered.
On the positive side, some shoppers praise the quality of RW&CO.'s clothing and describe the company as reliable and offering good value. However, these satisfied customers represent a minority among recent reviewers. The consistent theme among dissatisfied shoppers is that while the merchandise itself may be acceptable, the company's handling of customer service, logistics, and problem resolution falls significantly short of expectations.
Customer Reviews (22)
Sorted by: Most recentJennifer L.Feb 18, 2021
I can't speak much about the overall company, but the manager at the mall location is fantastic. She spent time helping me find the perfect work outfits and I felt confident in what I picked. Thanks so much, Malshika!
Michael J.Nov 29, 2020
Their online customer service is pretty awful. When their website was acting up, they didn't even bother responding to my complaint. Retail stores are already struggling, so ignoring basic customer service is a recipe for failure. You can't wonder why businesses are closing when you won't even help your customers.
RW&CO. Review FAQ
What is RW&CO.'s overall rating on RetailCoupons.com?
RW&CO. is rated 2.4 out of 5 based on 22 customer reviews. The store has a notably polarized rating distribution, with 64 percent one-star reviews and 32 percent five-star reviews, indicating very different experiences among shoppers.
What do customers praise about RW&CO.?
Shoppers who rate RW&CO. positively highlight decent clothing quality and describe the company as reliable and offering good value for the price.
What are the most common complaints about RW&CO.?
The most frequent complaints involve unresponsive customer service, shipping delays and lost packages (particularly with third-party carriers), order fulfillment errors such as wrong sizes being shipped, and difficulty obtaining refunds or compensation when issues occur. Customers report that cancellation requests are sometimes ignored and that the company refuses to resolve problems even when errors are documented in order confirmations.
Do customers recommend ordering from RW&CO.?
Based on recent reviews, the majority of shoppers do not recommend RW&CO., citing poor customer service and logistics issues that overshadow product quality. Only a small portion of reviewers express satisfaction with their overall experience.
How can I write a review of RW&CO. on RetailCoupons.com?
After making a purchase from RW&CO., you can return to RetailCoupons.com and submit a review describing your experience with product quality, shipping, delivery time, customer service, and overall satisfaction. Reviews help other shoppers make informed decisions and provide valuable feedback to retailers.
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