Smoko sells collectible plushies, novelty items, and other merchandise featuring cute character designs. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from Smoko, including feedback on product quality, shipping, customer service, and return policies.
Smoko Reviews
3.9
20 reviews
What Shoppers Say About Smoko
Created with AI, based on recent reviews
Smoko shoppers express strong but divided opinions, with 70 percent giving five-star ratings and praising the quality of plushies and product designs. Satisfied customers highlight solid craftsmanship, cute aesthetics, responsive customer service, and positive experiences with replacements and returns. However, 25 percent of reviewers report significant issues including unexpectedly high shipping charges (sometimes exceeding 300 dollars), product quality problems such as insufficient filling in plushies, order cancellations without adequate explanation, and restrictions on international returns that leave customers unable to resolve defects.
The most consistent complaints center on logistics and customer service inconsistencies. Some shoppers report being charged prohibitive shipping fees, while others experience frustrating order cancellations weeks after purchase with minimal communication. Additionally, customers purchasing from outside the US face barriers when attempting returns or exchanges for damaged items. Despite strong product quality for many buyers, these operational and communication gaps create negative experiences that conflict sharply with the positive reviews from domestic customers.
Customer Reviews (20)
Sorted by: Most recentMichael C.Jul 31, 2020
The BoBa light is super cute and my wife and kids think it's awesome. The Boba Sandal is also really well constructed with great craftsmanship. Really happy with these products.
Tom B.Jul 31, 2020
The stuff here is seriously cute! We grabbed a big RGB Unicorn light and have sent the Boba lights as gifts so many times. People always rave about them. Plus we're obsessed with the face masks because they're comfortable and the built in nose wires actually make them fit securely. Really impressed with Smoko!
Justin O.Jul 31, 2020
Got the Boba airpod case and it's really great. Super snug and built to last. So many people ask me about it because they think it's cool. Shipping took longer than pre-pandemic times but I get that's beyond their control. Customer service was awesome though!
Marcus P.Jul 31, 2020
Got myself a Boba airpod case and honestly it's perfect. The fit is tight and it feels really durable. People keep asking me where I found it because they love how it looks. Shipping took a bit longer than it used to before everything changed, but I figure that's just how things are now. The team also went above and beyond with customer service, so no complaints here.
Samantha J.Jul 31, 2020
Just picked up the face masks and they're absolutely adorable. The adjustable straps are perfect. Love that they have kid sizes too so the little ones can look cute too. Really looking forward to wearing them out. Also gotta say their customer service has been amazing. Thanks so much!
Margaret F.Jul 31, 2020
Been collecting their ambient lights for years and just grabbed their face masks recently. Really impressed by how nice the fabric feels. Face masks can be such a gamble when you buy online, but these are genuinely premium quality. Some of their stuff is pre-ordered so there's sometimes a wait, but their support team always gets back to you quickly.
Nicole D.Jul 31, 2020
I'm obsessed with my Smoko collection! I've been collecting since day one, from the ambient lights to all the boba stuff and now their masks too. This brand has the cutest and trendiest designs out there. Really can't wait to see what they release next!
Victoria S.Jul 31, 2020
I'm totally into Smoko! Been following them forever and love everything from the lights to the boba collection to their masks now. The designs are always on trend and super cute. Can't wait to see what comes next from them!
Jessica M.Jun 19, 2020
Skip the slippers unless you like your feet to suffer. I got the boba slippers as a gift and wore them around my place for about a month. They completely flattened out like pancakes with zero support in the heel or sole. The whole thing is super flimsy and honestly painful to walk in. I think their plushies and other stuff are adorable, but those slippers are a hard pass. Trust me, your feet will thank you for avoiding them.
Kevin L.Jun 5, 2020
Thinking twice about ordering from them again. I've been waiting roughly two months for my items and they barely communicated about it. Had to reach out myself multiple times to get them to send my second order. Their system seems really messy, like orders just vanish into thin air.
Smoko Review FAQ
What is Smoko's average rating?
Smoko is rated 3.9 out of 5 based on 20 customer reviews on RetailCoupons.com. The rating reflects a polarized customer base, with 70 percent five-star reviews and 25 percent one-star reviews.
What do customers praise most about Smoko?
Reviewers consistently praise the quality and craftsmanship of Smoko's plushies and collectibles, describing designs as cute and well-made. Customers also highlight positive experiences with customer service, including free replacements and responsive support.
What are the most common complaints about Smoko?
The primary complaints involve unexpectedly high shipping charges, order cancellations without adequate explanation, and quality control issues such as insufficient plushie filling. International customers report particular frustration with return policies that restrict or deny exchanges for defective items.
Do customers recommend shopping at Smoko?
Recommendations depend heavily on location and order timing. Domestic customers with successful purchases recommend Smoko enthusiastically. However, customers who experienced high shipping fees, order cancellations, or international shipping restrictions express strong dissatisfaction and do not recommend the store.
How can I write a review of Smoko?
Share your honest experience with Smoko on RetailCoupons.com by submitting a review that includes your rating, what you purchased, and details about product quality, shipping, customer service, or any issues you encountered. Balanced feedback helps other shoppers make informed decisions.
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