SoccerPro sells soccer jerseys, cleats, and apparel, including custom-lettered kits. This RetailCoupons.com review page aggregates shopper ratings and feedback to help you understand what customers actually experienced when ordering from the retailer.
SoccerPro Reviews
2.4
15 reviews
What Shoppers Say About SoccerPro
Created with AI, based on recent reviews
SoccerPro receives sharply divided reviews, with shoppers either deeply satisfied or significantly disappointed. The positive reviews praise the quality of custom jerseys with proper lettering and numbering, as well as responsive customer service that ships orders quickly. However, the majority of reviews cite serious problems: unresponsive customer service (unanswered phone calls and voicemails), unclear or unavailable return processes, shipping failures despite paid expedited options, products arriving damaged or not fitting properly, and extended operational shutdowns. Shoppers report waiting weeks for orders that were supposed to arrive within days, with little to no communication from the company.
The stark contrast in experiences suggests SoccerPro may be reliable for some orders but unreliable for others, with customer service representing the most consistent complaint. Several reviewers explicitly warn against ordering from the company due to the inability to reach support when issues arise. The lack of transparency around returns and shipping tracking has left customers frustrated and unlikely to return.
Customer Reviews (15)
Sorted by: Most recentAngela M.Nov 21, 2022
Would give zero stars if possible. The website promises delivery within 10 business days. I'm over a month in and nothing. They never even notified me that there was a delay. These were supposed to be birthday gifts for my son and never arrived. They won't give me a refund, discount, or any compensation for this mess. Not ordering again and telling everyone to go somewhere else. For the price of these jerseys, the service is absolutely terrible.
Brandon W.Oct 13, 2022
Wanted to give these folks some positive feedback since there's plenty of criticism floating around. Another retailer kept messing up my orders, so I tried SoccerPro instead. They sent me exactly what I ordered and it arrived quickly. My only minor issue was not getting a shipping notification until I emailed asking for one a couple days later. When they responded, they were really thorough and helpful. Turns out the package had already shipped the day after I ordered. The whole thing arrived within a few business days. Would definitely use them again if they have inventory.
David P.Sep 9, 2021
Waited two months hoping my order would arrive and it never came on time. I ended up asking for a full refund. Their promises in emails turned out to be lies, and my grandson's birthday was ruined because of it. Never ordering again. Really unprofessional outfit.
SoccerPro Review FAQ
What is SoccerPro's average rating and how many reviews are shown here?
SoccerPro is rated 2.4 out of 5 based on 15 customer reviews on RetailCoupons.com. The rating distribution is heavily skewed, with 60 percent one-star reviews, 33 percent five-star reviews, and 7 percent two-star reviews.
What do customers praise about SoccerPro?
Shoppers who had positive experiences highlight the quality of custom jerseys with proper lettering and numbering, fast shipping (orders shipped same-day in some cases), and responsive customer service when they were able to reach the company via email.
What are the most common complaints about SoccerPro?
The primary complaints involve unresponsive customer service (phone calls and voicemails go unanswered), unclear or unavailable return instructions, shipping delays despite paid expedited options with no tracking information provided, and product quality issues including cleats falling apart and items not fitting properly. Several customers also reported extended operational shutdowns without clear communication.
Would shoppers recommend ordering from SoccerPro?
Recommendations are split. Shoppers with successful orders specifically recommend the company. However, the majority of reviews explicitly warn against ordering from SoccerPro, with several reviewers stating they would not order again and advising others to shop elsewhere due to customer service and fulfillment failures.
How can I write a review of SoccerPro on RetailCoupons.com?
If you have purchased from SoccerPro, you can share your experience by visiting the SoccerPro review page on RetailCoupons.com and submitting your own rating and feedback. Your honest review helps other shoppers make informed decisions and provides the retailer with honest customer feedback.