Sorel Reviews

I'm really unhappy with how Sorel handled my customer service request. I contacted them last week about express shipping that was automatically added to my order, but my concerns were ignored. The person I spoke to was rude and didn't offer any help, leaving me frustrated and undervalued. I followed up multiple times but either got ignored or vague replies. This made me question whether they even care about keeping customers happy. Pretty disappointing for a Canadian company.

Returning items was a nightmare. The shipping company lost my package and it took a month for Sorel to actually look into it properly. They told me I should handle it myself, which I did until I got too frustrated. They finally reimbursed me but only for the product cost - not the taxes or the $7 fee. Never again. Their customer service is the worst.

This is a bad company that won't accept returns on unworn shoes. I'm never buying from them again. I just lost $151.

Terrible customer service and an awful overall experience. Stay away from this company.

I got a pair of Emelie ankle boots in December 2023. I wore them just a couple times a week from December through early March since they weren't very comfortable anyway. A few weeks ago I pulled them out and noticed the rubber heel was peeling off. I have UGG boots that are over a decade old and the rubber still looks perfect. Sorel has a 1 year warranty so these wouldn't be covered, but I called with photos anyway because this shouldn't happen after just 13 months of minimal use. They refused to repair them. The quality is poor and I can't recommend their boots.

I bought boots on Sorel.com for a winter trip to Spain. They sent the wrong item and offered me a free return shipping label like they were doing me a favor, when they're the ones who messed up. They wouldn't resend the correct boots - the only option was a label and refund. Since I used Klarna, the refund takes up to 30 days, and by the time the wrong shoes came I'd already paid most of it. By the time the refund process is done, I'll miss my trip. They don't stand behind their orders or fix their mistakes, just frustrate you. There are definitely better boot brands out there than Sorel.

I paid $30 for expedited shipping that promised my order would arrive within 1-2 days, and the website said it would ship the same day. That didn't happen - the order didn't ship for 4 days, so the item arrived too late for what I needed it for. It's not even peak season. The company's marketing is misleading, and their customer service is terrible. They won't let you cancel an order even if they don't ship it until nearly a week after you place it.

The return process is absolutely terrible. I got boots as a Christmas gift, wore them once, and the heel started separating from the boot. Since it was past 30 days, my only option was to ship them back at my own expense for a repair attempt. If they can't fix them, I just get a gift card to buy more defective products. I spent over 2 hours on the phone getting the same excuses from customer service. I'll never order from them again.

We'd bought Sorel women's walking boots before with no problems. Then we got a pair of men's boots that looked great, but when we took them on a walk, they started hurting my feet right away. We typically do 10-12 mile walks across different terrain, and these boots just aren't designed for that. After calling to return them since they weren't fit for purpose, we waited 5 weeks for a refund with no updates. Sorel kept telling us to wait for email notifications. We ended up disputing it through PayPal. It's disappointing because they're part of Columbia, a company known for quality outdoor gear. If you're serious about walking, running, or outdoor activities, this brand isn't for you.

I have a pair of Sorel waterproof boots that started cracking. They sat unused for two years and looked fine when I first put them on. After about 20 minutes of shoveling snow, I took them off and found cracks all over with pieces of rubber actually falling off. My wife has two older pairs that still look brand new - both were made in Canada. Mine says Vietnam, and according to Sorel's customer service, Columbia switched production away from Canada after buying them about 20 years ago. The quality definitely went downhill. These aren't covered under warranty, so I'm stuck trying to patch them with sealant or something. I've seen complaints from other customers with the same issue. Too bad what happened to this company when it was acquired.