Sorel Reviews

I sent back boots for a refund over 4 weeks ago and was just told the box arrived empty. How can they even be sure it was my order? When I try calling customer service, the help is awful. Someone from the company needs to actually contact me and tell me when I'm getting my refund.

I've purchased outdoor boots from this brand for years and loved them - always comfortable, sturdy, lightweight, and genuinely waterproof. I'm really let down by a recent pair of women's Out N About IV Classic waterproof boots. They're not waterproof at all despite having that right in the product name and even stamped on the least waterproof part of the boot. They're also heavy, clunky, and painful to wear. Even with going up a half size like I always do with their boots to accommodate thick socks, I can only wear them for about an hour before I have to take them off. The returns process for defective items is unfair too - you have to send them back for an investigation before they might give you a refund. I used to look forward to getting new Sorel boots, but this experience has killed that for me. The quality has dropped and advertising boots as waterproof when they're not is unacceptable. I won't be buying from them anymore.

Their sizing is confusing. Plus if you want to exchange something, you have to pay to ship it back and print your own packing slip and label. It's like they're stuck in the past. Skip this company.

I've been trying to get a refund for 4 months. My package was delivered late because of Black Friday backups and ended up at a UPS pickup location instead of my home. Sorel said the package was picked up and returned to them but they were having trouble tracking it. After weeks of calling, I went to the location myself and found the package was still sitting there. Sorel was completely dishonest about where my package was. I returned it myself using their prepaid label, but now they're saying the return address is an intermediary location and it has to go to France first before I can get my refund. Might that even happen? Maybe by 2030. This company is a nightmare - getting a refund becomes a part-time job.

This company is terrible and I'd never recommend ordering from them. You probably won't get your package, and then they'll claim it was delivered. I've been going back and forth with them for a month with zero resolution. When I first called, the representative kept asking if I checked my mailbox - seriously, how would a pair of heavy boots fit in a mailbox? Then they started an investigation, came back saying it was delivered, but offered a refund only if I placed another order. At that point it was clear they thought I was stupid. Why would anyone order again after not receiving the first package? Don't even consider shopping with them.