Spencer’s Reviews

This is the worst clothing company around and a complete scam. I ordered under one brand name and when I wanted to return it, the site redirected me to a completely different brand. Neither of these companies seem to actually exist. Only one of the two dresses I ordered even showed up. The one that did arrive looks nothing like the pictures on the website. It's way shorter than advertised, the fabric isn't what they described, and it's smaller than the listed size. Sending it back to China would cost more than the dress itself, so that's not happening. Total scam, avoid this place at all costs.

I fell for their fancy website and ordered 2 tops. They're complete garbage. Not even close to what's in the pictures. The sizes are way off. Skip this company entirely.

I ordered what was listed as a 100% cotton top in size Large, but what arrived was a 100% polyester Small instead. The material quality was terrible. When I tried to get help, nobody responded to my complaints or my request for a refund. Also, shipping took about three weeks, which doesn't match what a US-based company should deliver.

Do not order from this company. The clothes fall apart quickly and don't fit true to size. This isn't actually a British company despite what they want you to believe. They'll make you ship items back to China before you get a refund. At first they tried to get me to accept an 80% discount voucher instead of my money back. They're misleading customers into thinking they're based in London or the UK. Total scam.

Spencer's ripped me off again. I paid for several items. Again, one item I paid for never made it to my door, and customer service basically said oh well. I'm out the money. This is the second and last time I'm ordering from them.

Had the absolute worst delivery experience. The customer care and driver were both terrible. The driver wouldn't even pick up the phone. They promised delivery in 40 minutes, but three hours went by and we still didn't get our order.

This was horrible. I paid $15 for same day delivery and got my items the next day instead. The customer service team was rude and didn't actually help. I'm done shopping with them.

Grabbed two tshirts yesterday thinking they'd be perfect for Christmas gifts. Got home and realized the security tags were still attached with no clue how to remove them. Called the only Spencer's number I could find for assistance, which turned out to be guest services, not the actual store. When I asked to speak with Spencer's directly, the person was incredibly rude and eventually just hung up on me. The store staff was always great when I shopped in person, but this phone support was terrible. Now Christmas is in three days and I've got to spend about $40 on transportation to get back to the mall, wait in another long line for 25 minutes just to have them take off tags from merchandise I already paid for. Why is there no direct store number?

Spencer's used to be the place to go for solid products and decent help. I made a purchase and when it arrived, I got something completely different from what I actually ordered. I tried emailing them and just got an automated response saying they got my message and would get back to me. Spoiler alert: they never did. After trying to contact them three different ways, eventually the right item showed up. The strange part is the only notification I received was an order confirmation. I'm guessing either they finally updated how they handle inquiries, or maybe they saw my feedback and decided to fix it. Either way, I'm still frustrated because there's no simple way to report a wrong item through their returns page.

Got some shirts from Spencer's at a mall location and they left the security tag on. Surprisingly it didn't set off any alarm when I left the store, which was weird. We had to use a knife to pry the tag off and it ended up putting a huge hole right through one of the shirts. Really not happy about this at all.