Spencer's operates an online store offering clothing and merchandise. This page aggregates customer ratings and reviews from shoppers who have purchased from spencersonline.com, helping potential buyers understand the retailer's service, product quality, and policies before making a purchase decision.
Spencer’s Reviews
1.2
25 reviews
What Shoppers Say About Spencer’s
Created with AI, based on recent reviews
Spencer's receives a 1.2 rating from 25 reviewers and faces severe customer satisfaction issues. Shoppers report consistent problems with order fulfillment, including partial shipments and items that never arrive. Multiple reviewers cite hidden return policies, refusal to process refunds, lengthy return processing times (some reporting a month or longer), and charges for out-of-stock items. Customer service is described as unhelpful and unresponsive, and the website is criticized for poor design and functionality.
Several shoppers describe feeling deceived by the company's practices, including expedited shipping guarantees that were not met, product photos that misrepresent actual items, and returns sent internationally with additional costs to customers. The overwhelming sentiment is one of distrust, with reviewers warning others to avoid ordering from Spencer's and describing their experiences as financial losses rather than successful purchases.
Customer Reviews (25)
Sorted by: Most recentTyler G.May 2, 2024
I reached out to them about fixing an order that had wrong information. Couldn't get a real person through their chat, and then got an email saying they couldn't help me. They're awful and barely pretend to have customer service. No wonder their physical stores are shutting down.
Christopher L.Oct 18, 2023
They took my online order and my money. The confirmation said it would ship in three days. Eight days later I'd made multiple calls and a customer service rep sarcastically told me 'It's only been 8 days, geez.' No actual update about my order. I was told it would take 24 to 48 hours just to get an answer from the warehouse. I asked to cancel and got hung up on. Eleven days in and there's zero update. No proof they got my cancellation request. No info on where my order is or if they even processed it. I asked to cancel a second time and the rep refused again. Same excuse about needing 24 to 48 hours. But it had been over three days since my last call, so that was clearly a lie. They won't deliver what I paid for, won't refund me, and won't let me cancel.
Ashley D.Jun 8, 2023
This place is pretty disappointing. I couldn't even find a nose ring that would actually stay closed once it's in your nose. They charge way too much for products that don't actually work.
Amber J.Jan 4, 2023
I placed an order late at night and picked overnight shipping, expecting it to come the next day or Monday at the absolute latest. I shelled out $45 for that shipping. Finding out it'd take four days to show up was shocking and unacceptable. I only ordered from this site in the first place because I needed overnight service for an item that's tough to find. When I pay for overnight, I expect overnight. Their FAQ says they don't ship weekends but they shouldn't even offer overnight if that's the case. I didn't know this until after I'd already ordered and called customer service. To me, overnight means priority shipping. I'm actually embarrassed that I'd filled out a survey before all this recommending them and giving perfect scores. But things changed and now I have a bad feeling about the whole company. When something doesn't go the way it's supposed to, there should be a way to make it right. They didn't even try. They just didn't care. They picked FedEx for the cheapest option during the holidays so they could save money and boost profits. I'm without doubt very let down.
Brandon C.Nov 27, 2022
The website had problems processing payments, but I eventually got my order through. When the stuff arrived, it was packaged really poorly. A jar I ordered showed up all scratched up. I sent an email to their customer service team and have been waiting a week with nothing back from them.
Spencer’s Review FAQ
What is Spencer's overall rating and how many reviews does it have?
Spencer's is rated 1.2 out of 5 based on 25 customer reviews on RetailCoupons.com. The vast majority of reviews are one-star ratings, indicating widespread dissatisfaction among shoppers.
What are the main complaints about Spencer's?
Recurring issues include incomplete orders and non-delivery of purchased items, unclear or hidden return policies, refusal to issue refunds, and extremely slow return processing times. Customers also report being charged for items that are not actually in stock and poor customer service responses.
How do reviewers describe Spencer's return and refund process?
Multiple reviewers state that Spencer's does not offer refunds and makes the return policy difficult to find. Those who attempted returns report waiting extended periods (including one month or longer) for processing, with some items being returned from international locations with additional costs passed to the customer.
Do shoppers recommend ordering from Spencer's?
No. Reviewers consistently warn others against purchasing from Spencer's, using phrases like 'do not order from this company' and describing their experiences as ripoffs. None of the recent reviews express satisfaction or recommend the retailer.
How can I write a review for Spencer's on RetailCoupons.com?
You can share your experience by submitting a review on this page if you have purchased from Spencer's. Reviews help other shoppers make informed decisions and provide the company with feedback about their service and policies.
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