Sperry Reviews

I'd give zero stars if I could. I've worn Sperry shoes for over fifty years but bought a pair online and the laces snapped. They sent me the wrong replacement laces. No refund on the shoes. Not worth my effort anymore. Their customer service is terrible. I'm switching back to another brand.

I don't even want to give Sperry a one star rating they deserve a zero. Everything about them is wrong including the customer service people you have to talk to. Their website is just not good and you can't modify or change anything which is just as bad. I had two pairs and the material on both was garbage.

I'm writing this because of Sperry's bad shoe quality and poor customer service. The sole started separating from the canvas in less than a month. They told me to bring them back to the store where I bought them which isn't doable for me. It became my problem to figure out with zero offer to replace or refund. Stay away from this brand because their return policy doesn't support customers. Go with companies that actually make things right and stand behind their products. Sperry isn't the right choice for me.

Total garbage. I've been wearing Sperry shoes since I was a kid back in the 1970s. Over the Christmas holiday I ordered four pairs using their sizing tool. The quality is awful. My feet are a certain size so I ordered up a half size to be safe. They came today and they're totally wrong for my feet. Clearly these are made in China for different foot shapes. I will absolutely not buy Sperry online again. This is completely terrible. The best way to grow a business is through word of mouth and recommendations. I would never tell anyone to buy from them.

Customer service here is really bad. I placed an order and never got any email about when it would show up and it's been almost a month now. When I finally called I learned my order wasn't even processed to begin with. I agreed to have them process it anyway but now they don't have the size and color I wanted in stock anymore. This is terrible service and I won't be ordering from them again.

Really frustrated right now. I've always made purchases and loved shopping at Sperry but now they won't ship to my location. I'm in a US territory and can't believe they won't deliver here since the postal service covers this area.

I ordered a wide shoe but my confirmation email didn't say wide on it. The shoes were on sale so I didn't want to miss the deal and reordered while trying to cancel the first one. Can't do your own cancellations apparently. Found out the customer service rep can't cancel either but said no worries just send them back when they arrive. Well this has been going on for a month now. They got the items days ago but never sent the confirmation email they're supposed to send, just like their process says they should. Sperry has really dropped the ball here.

Ordered sandals and they never showed up. Seventeen days went by. No refund and no shoes. Customer service rates a zero. Will not wear their stuff or buy again.

Recently I had a really disappointing time trying to get help from Sperry's website. I bought shoes that were super uncomfortable and actually hurt my feet, so I went to their website looking for support and found it useless. The site was hard to navigate and I couldn't find straightforward info about customer support or how to report problems with products. There wasn't an easy way to reach customer service directly from the website and nothing addressed what I needed. Given what I know about Sperry, I thought their online help would be way better and easier to use. This whole thing has been frustrating and wasted a bunch of my time plus left me with shoes I can't even wear. Really let down and I'd tell people to think twice about using their online support.

Bought Sperry boots last spring to wear this winter and started using them about three weeks ago. The right boot is peeling where the big toe is. I'm really surprised to see this happen on a boot from a company with this reputation. Not thrilled and probably won't get another pair.