La Sportiva sells climbing shoes, mountaineering boots, and outdoor footwear at premium price points. This page aggregates shopper ratings and reviews for La Sportiva to help you understand what customers experience when ordering from the brand.
La Sportiva Reviews
1.3
25 reviews
What Shoppers Say About La Sportiva
Created with AI, based on recent reviews
La Sportiva is rated 1.3 out of 5 by 25 shoppers, with an overwhelming majority expressing serious dissatisfaction. The primary complaints center on customer service responsiveness, with shoppers reporting unanswered emails, ignored voicemails, and difficulty obtaining basic assistance like parts replacements or clarification on sizing. Additional concerns include product quality issues such as premature stitching failure, sizing inconsistencies between website descriptions and shipped items, and undisclosed customs charges for international orders that significantly exceed purchase prices.
A small minority of reviewers gave positive ratings, though the vast majority found La Sportiva's customer service approach dismissive and unhelpful. Shoppers consistently note that premium pricing does not align with either product durability or the level of customer support received. The company's tendency to deflect responsibility or redirect customers between retailers and distributors has frustrated buyers seeking straightforward resolutions to legitimate product and service concerns.
Customer Reviews (25)
Sorted by: Most recentAshley O.Feb 20, 2022
Bought a pair of Ultra Raptor shoes and the right shoe's sole came deformed in a way that would've caused injury to anyone who put them on - it twisted your ankle. Thankfully the online shop did refund me. I wanted to give this supposedly reputable brand a chance but after that experience, never again.
Christopher B.Feb 18, 2022
Hands down one of the most frustrating brand and customer service experiences I've had in years. Incredibly irresponsible company with no real accountability, especially regarding counterfeit products. Steer clear of these people.
Jessica P.Dec 17, 2021
My Katana climbing shoes fell apart in two months. I contacted their support team to see what could be done. Since I'd already sent the shoes for repair, they basically said there was nothing they could help with since the shoes were being fixed. They didn't offer any alternatives or solutions. Really bad customer service and they lost me as a customer.
David R.Jul 17, 2021
I rarely leave reviews but felt I needed to warn others about the La Sportiva Trango Tower GTX boots. After six months of regular use, the sole was completely worn down and needed replacement. Within 20 hikes the tip was gone. What they don't tell you is these boots have an extremely soft, technical sole compound that grips wonderfully but wears out incredibly fast. The sole deteriorated in just half a year of normal hiking - the exact activity they advertise for. When I contacted La Sportiva directly to work something out, they said this was normal wear and tear for such technical boots and refused any responsibility. I've had much better luck with other brands. Instead of actually solving the problem, they charged me to resole them myself. Bottom line: I paid premium prices for top-tier boots that fell apart in six months. Now I'm paying again out of pocket to fix them.
Sarah C.May 27, 2021
Paid £175 for a pair of trainers that turned out to be the wrong size, so I returned them unused with all tags still attached. I had to pay £18 out of pocket for return shipping since they don't offer returns service. Six months later they finally emailed about my refund - but here's the kicker, they claimed the trainers had been worn when they absolutely had not been, and they deducted import taxes from my money back. I only got £87 total. Skip this company. The shoes might be decent, but their return policy is completely dishonest.
La Sportiva Review FAQ
How is La Sportiva's rating calculated?
The 1.3 out of 5 rating is based on 25 verified customer reviews submitted to RetailCoupons.com. Each review includes a star rating from 1 to 5, and the overall rating reflects the average of all submitted ratings.
What are the most common complaints about La Sportiva?
The most frequent complaints involve unresponsive customer service (unanswered emails and voicemails), difficulty obtaining replacement parts or sizing clarification, quality issues like premature stitching failure, and unexpected customs charges on international orders that are not disclosed at checkout.
Are there any aspects of La Sportiva that shoppers praise?
Among the few positive reviews, shoppers noted that shipping speed was fast and reliable. However, these positive experiences with shipping did not outweigh broader concerns about product quality, durability, and customer service responsiveness.
Do shoppers recommend La Sportiva?
Based on the review data, the vast majority of shoppers do not recommend La Sportiva. With 92 percent of reviews rated 1 star, customers overwhelmingly caution others against purchasing from the brand, citing poor customer service and quality concerns relative to the premium prices charged.
How can I write a review of La Sportiva on RetailCoupons.com?
You can submit a review by visiting the La Sportiva store page on RetailCoupons.com and clicking the review submission option. Share your honest experience with product quality, shipping, customer service, and overall satisfaction. Your feedback helps other shoppers make informed decisions.