STIGA Sports sells sports equipment and rackets online. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers to help you understand the actual buying experience at stigasports.com before you make a purchase decision.
STIGA Sports Reviews
1.8
10 reviews
What Shoppers Say About STIGA Sports
Created with AI, based on recent reviews
STIGA Sports is rated 1.8 out of 5 by 10 shoppers, with the majority of reviews citing serious issues with customer service and order fulfillment. Recurring complaints include unresponsive customer support, slow order processing (taking a week or more to ship), difficulty with returns that require customers to pay return shipping, and failure to honor stated delivery timelines. One positive reviewer noted high quality products and responsive service when an error was corrected, but this represents a minority experience.
The core frustrations stem from a disconnect between advertised policies (such as 30-day returns and specified shipping speeds) and actual execution. Shoppers report being charged immediately while orders languish unshipped, cancelled orders claimed to be already shipped, and return processes with no tracking updates for extended periods. The consensus among dissatisfied customers is that the company's stated policies are not reliably honored, leaving buyers responsible for shipping costs and delays without recourse.
Customer Reviews (10)
Sorted by: Most recentAnna B.Apr 28, 2025
Don't order from here! Customer service basically doesn't exist. I cancelled my order just 2 minutes after placing it, but when they responded they claimed it was already shipped and couldn't be cancelled. Now I'm stuck paying to send it back. Looking at your other bad reviews, clearly I'm not the only one having problems with this company.
Henrik L.Jan 20, 2025
The site itself might be okay, and they advertise a 30 day trial where you can return stuff, but here's the catch: returning a racket is expensive and takes forever. I sent mine back the same day I got it since I'd already gotten a replacement, and that was over a month ago with no updates since. You have to pay your own shipping costs too, so you're honestly better off selling used equipment elsewhere. This is especially true if you're shipping internationally. Steer clear of this site.
Erik P.Jan 13, 2025
Placed an order on January 3rd for three items that showed as available. Didn't get any word from them until January 9th when they finally created a shipping label. The package didn't go out until January 10th. It took a full week just to get my order shipped out. Not sure if their inventory system was wrong or they're just really slow at processing orders, but either way it's unacceptable. No communication at all during that time.
Linda S.Jun 4, 2024
Dealing with their customer service is a nightmare. They won't process my return and I'm left stuck with shipping charges I paid for and an item that doesn't work for me. I'm considering filing a complaint with consumer protection agencies. Save yourself the frustration and buy somewhere else.
David R.Jan 2, 2024
Fantastic experience overall. The products are high quality and their customer service team really came through for me. I ordered something and ended up getting the wrong item delivered to me. As soon as I let them know about the mix up, they turned around and shipped the correct product right away. Even better, they let me keep the incorrect item as a goodwill gesture. I'm completely satisfied with how they handled everything.
Sarah M.Dec 5, 2023
Absolutely terrible experience with this company! I placed an order with their 7 business day shipping option and after 5 days they hadn't even started packing it. This was supposed to be a gift worth around $200 and I was promised reliable delivery on their website, but that clearly means nothing to them. My card got charged immediately, then I got an email saying they'd notify me about shipping eventually, but a week later there's still zero updates. I reached out to support twice and got unhelpful vague answers that showed they hadn't even looked at my order. One representative named Veronica couldn't tell me when packing would happen, and another one named Carina just kept saying it would happen "soon." Their responses had nothing to do with my actual order details. Don't shop here. Their pricey rackets aren't worth dealing with this nightmare of a shipping process. Complete waste of my time, energy, and money.
Marcus W.Apr 5, 2023
Ordered a cybershape blade over a month ago and still haven't gotten it. I made sure to provide the correct address but the delivery had issues. Stiga takes forever to respond to emails and dropped the ball trying to fix the problem with the shipping carrier. I had no way to contact the carrier myself and still haven't received my order after all this time.
James K.Jan 26, 2022
Great prices on quality 1 star orange balls when they've got them in stock, though I noticed a couple seemed like they might be seconds. They run regular sales with free shipping offers which is nice.
Carlos T.Oct 20, 2021
Ordered table tennis rackets that their website said were available, but only found out after emailing support four days later that the order had been cancelled because those items weren't actually in stock. This is a frustrating shopping experience with really poor customer communication.
Thomas G.Feb 1, 2021
Thought ordering directly from Stiga would be better than going through a big retailer, but I was completely mistaken. The item was listed as available so I bought it. Radio silence for over a week. Finally got in touch with them and they said they'd send it eventually. The customer service rep's tone wasn't friendly. Two weeks passed and the item still hadn't shown up.
STIGA Sports Review FAQ
What is STIGA Sports' average rating?
STIGA Sports is rated 1.8 out of 5 based on 10 customer reviews. The majority of ratings (70 percent) are one star, with smaller percentages of two star, four star, and five star reviews.
What do shoppers praise about STIGA Sports?
The few positive reviews mention high quality products and note that when customer service does respond effectively (such as shipping a replacement item quickly and allowing the customer to keep an incorrectly delivered item), the experience is satisfactory. However, this positive experience is rare among the reviews collected.
What are the main complaints about STIGA Sports?
Shoppers consistently report slow order processing (up to a week to ship), unresponsive customer service, difficulty cancelling orders even within minutes of placement, expensive and slow return processes with no tracking updates, and failure to meet stated shipping timeframes. Customers also note they must pay their own return shipping costs despite advertised return policies.
Do shoppers recommend STIGA Sports?
Based on the review data, the overwhelming majority of shoppers do not recommend the site. Multiple reviewers explicitly advise others to purchase elsewhere due to poor customer service and fulfillment issues.
How are STIGA Sports reviews collected and rated?
RetailCoupons.com collects verified customer reviews and ratings from shoppers who have purchased from stigasports.com. Ratings range from one to five stars, and reviews are published to help other consumers make informed decisions based on actual purchase experiences.