SurfStitch specializes in skateboard gear, surf equipment, and apparel for action sports enthusiasts. This page aggregates verified shopper ratings and reviews to help you understand what customers experience when ordering from SurfStitch, including product quality, shipping, and customer service performance.
SurfStitch Reviews
4.1
23 reviews
What Shoppers Say About SurfStitch
Created with AI, based on recent reviews
SurfStitch has a sharply divided customer base. The store sells skateboard gear, surf equipment, and apparel, and shoppers who complete transactions without friction report positive experiences with product quality and shipping speed. However, roughly one in five reviewers report significant frustration with customer support, citing difficulty reaching the company by phone, slow email response times (sometimes spanning weeks), and frustration with the security verification process that triggers on some orders. Several reviewers appreciate the fraud-prevention intent behind card verification checks, but others feel the verification step creates friction and that follow-up communication is inadequate when questions arise.
The core complaint centers on customer service responsiveness during verification holds and returns or exchanges. Reviewers report that phone lines are busy or disconnect, follow-up emails go unanswered for extended periods, and staff are unwilling or unable to expedite simple requests like size swaps. This creates a disconnect: the store handles straightforward, uncontested orders well, but customers facing any complication report feeling abandoned. The high concentration of one-star reviews alongside five-star reviews suggests that order complexity and support responsiveness are the deciding factors in customer satisfaction.
Customer Reviews (23)
Sorted by: Most recentGregory F.May 14, 2024
Disappointing experience with customer support. If anything goes wrong with your order, you're going to have a really rough time getting help.
Patrick G.Jan 19, 2023
Absolutely terrible support. They're impossible to reach by phone. I spent good money on some skateboard gear for a holiday gift and they refused to help swap it for the right size. This could've been fixed in seconds if they actually cared. Be cautious before giving this company your money.
Christopher B.Dec 21, 2022
Didn't have any trouble at all. Required some verification details as a security check to ensure the card wasn't stolen. I replied to their email and everything shipped without delay. I understand why some folks get frustrated about this, but honestly with all the fraud happening online, it's actually a good protective measure.
Matthew H.Dec 21, 2022
No issues whatsoever. They asked me to confirm some info for security purposes to verify I wasn't using a fraudulent card. Sent them a quick email response and my stuff shipped right out. I don't get why some customers complain about this. With scammers everywhere these days, it's actually smart to have that verification step.
Jessica N.Dec 2, 2022
Ordered a dress on sale and then they asked me to verify a pending charge on my card. I sent them the info they requested but haven't heard back in almost two weeks despite multiple follow-up messages. When I try calling the main office, I just get told everyone's busy and then the line drops. Been calling every single day. Don't waste your time or money here.
Steven K.Dec 14, 2021
Really disappointed with how they handle customers. You place an order and then they charge your card again before they'll actually ship it out. I was hoping to get some shoes before the holidays but they made me jump through hoops first. Find somewhere else to spend your money because they treat you like you're dishonest.
Jennifer M.May 13, 2021
Shopping on this site as a US customer is basically impossible. They want $129 in US dollars for basic Vans that cost $60 at home. It's disappointing they bought out another site and then shut it down instead of keeping it running or using it as another way to sell stuff. Charging more than double the price for identical products makes zero sense. Would give zero stars if I could.
Ryan K.Apr 23, 2015
Shipped super fast and most times for free shipping too. Love browsing the outlet section for bargains, and there's always some kind of promo happening like free gifts or discounts. Really great way to shop online.
Erik N.Apr 16, 2015
Smooth process from start to finish. They kept me updated the whole way through about delivery details and when my package would arrive. Everything went great!
SurfStitch Review FAQ
What is SurfStitch's average rating?
SurfStitch is rated 4.1 out of 5 based on 23 customer reviews on RetailCoupons.com. The rating reflects a polarized customer base, with the majority of reviews either very positive or very negative.
What do shoppers praise most about SurfStitch?
Customers who report positive experiences highlight fast shipping, smooth checkout processes for straightforward orders, and appreciation for the store's fraud-prevention security measures. Reviewers note that once an order clears verification, it ships without delay.
What is the most common complaint about SurfStitch?
The primary complaint is customer support responsiveness. Multiple reviewers report difficulty reaching the company by phone, email responses that take weeks or never arrive, and frustration when requesting help with exchanges, returns, or verification questions. Some customers also express frustration with the verification hold process itself, even though others view it as a reasonable security measure.
Do customers recommend SurfStitch?
Recommendations depend heavily on order complexity. Customers with straightforward orders and no issues strongly recommend the store. However, those who encountered verification delays, attempted returns or exchanges, or needed customer support report the experience negatively and caution others to shop elsewhere.
How can I leave a SurfStitch review on RetailCoupons.com?
After making a purchase from SurfStitch, you can submit a verified review on RetailCoupons.com describing your experience with product quality, shipping speed, customer service, and overall satisfaction. Reviews help other shoppers make informed decisions.
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