Taylor Stitch specializes in premium casual clothing, including denim, flannels, and other basics with an emphasis on durability and quality construction. This page aggregates shopper ratings and reviews to help you understand what customers actually experience when buying from the brand, covering product quality, fit consistency, pricing, and customer service.
Taylor Stitch Reviews
2.8
23 reviews
What Shoppers Say About Taylor Stitch
Created with AI, based on recent reviews
Taylor Stitch shoppers are deeply divided on the brand. Positive reviews praise the quality and durability of select items, particularly denim, the apres collection, and flannel pieces, noting that well-fitting garments justify the premium price. However, nearly half of reviewers report significant problems: pants that fit inconsistently (simultaneously snug and loose), feel stiff or cardboard-like, and overall poor fitting consistency across sizes. Quality and fit issues alone might be manageable, but customer service emerges as a critical weakness. Multiple shoppers report unresponsive support channels, with some unable to reach anyone for weeks or months. Return and exchange processes are cited as particularly problematic, especially for international customers, with shoppers describing unmet promises around expedited shipping, discount code restrictions on exchanges, and no response to repeated return inquiries. Several reviewers describe being stuck with unwanted purchases due to customer service failures and expired return windows.
Customer Reviews (23)
Sorted by: Most recentRyan B.Mar 27, 2026
Possibly the priciest and worst-fitting pants I've ever gotten. The chipped charcoal pair is basically stiff as cardboard. They're tough as nails and will probably last forever since I'll never actually put them on again. These are simultaneously snug and loose and rigid, somehow. Just skip these and don't waste your cash.
Paul D.Dec 14, 2025
Used a discount code and tried on three pairs of jeans. Two were one fit and one was slim. I liked the first fit but needed a different size so I exchanged it. Then I wanted to swap the slim fit for another pair in the fit I liked, but they said I could only return the slim and buy the other pair without the discount since I'd 'already used it.' Love the jeans themselves, but I'm not going to support a company that picks profit over building relationships with customers. Maybe I'll try another pair if they have a sale going on.
Jennifer P.Nov 14, 2025
Absolutely the worst customer service I've dealt with. Got my order and there was a size issue. The rep assured me the exchange would ship expedited or overnight. I sent the original back with USPS the same night. Next day I checked on the exchange and saw it went out as regular shipping instead. I was traveling internationally and needed it by a specific date and had mentioned this. The rep promised to mark it high priority, but nothing happened. By the time it didn't arrive, the item was gone and I requested a refund. This was a total letdown coming from another brand.
Christopher J.Aug 31, 2025
Tried to get in touch with customer service about returning stuff I bought, but sent email after email with zero responses. Spent a month trying to reach someone and now I'm past the return window, stuck with the items. Can't believe it.
Jonathan H.Feb 11, 2025
Everything's great until you need to send something back from outside the US. You have to email a general inbox, which I did repeatedly with no response. They're supposed to send you a return shipping number to make it simple, but I never heard back on any of my emails asking for one. Now I'm stuck with about £100 worth of clothes and totally frustrated.
Sarah L.Nov 19, 2024
I'm torn on this brand. Some items are fantastic quality and worth every penny, especially the apres collection and their denim. The flannels are thick and cozy too. Their fit can feel a little outdated though with those lower rise cuts and super fitted tops, but everything is built solid. My biggest gripe is their 'repair or replace' promise. I've had several t-shirts get holes in the first year or two even with careful treatment like air drying. For cheaper brands sure, but an $85 merino tee? I reached out about the guarantee multiple times and kept getting told it didn't apply. Why advertise a guarantee if you won't actually back your products?
David R.Oct 20, 2024
Been a customer since 2022 and I really dig their product quality. Whenever I've needed to reach out to their team over the last few months, they've been friendly, quick to respond, and happy to help with whatever I ask. They've accommodated special requests like my preferred shipping carriers and even bundled my refund gift cards into store credit so I can track everything better.
Jorge S.Oct 22, 2023
I've been a regular customer for a while, mostly grabbing their flannels but also some shirts and socks. The quality is seriously excellent. Yeah, the prices are steep, but not crazy luxury level, and you're getting a real premium product, not just paying for a label. Their Crater flannels are my favorite and I grab one every year. Would definitely suggest checking them out.
Marcus T.Jul 25, 2023
The website has major glitches and feels sketchy at times. I was told I'd get 20% off when I signed up for their email list, but the discount code never showed up. Now my inbox is flooded with their emails and I'm still waiting on that promised discount. Plus, I couldn't add certain items to my cart even though they were available for other customers with no problem.
William S.Jun 13, 2023
I've got quite a collection from them now, with multiple shirts, pants, and jackets. The couple of times I've needed to swap out an item, they got back to me in a couple hours and sent the replacement right out. Their clothing looks great, is built well, made here in America, and the fit is perfect.
Taylor Stitch Review FAQ
What is the typical shopper rating for Taylor Stitch?
Taylor Stitch is rated 2.8 out of 5 based on 23 customer reviews. The ratings are sharply polarized: 30 percent give five stars, 43 percent give one star, and the remainder are scattered across two, three, and four stars.
What do reviewers praise about Taylor Stitch?
Shoppers who rate Taylor Stitch highly commend the quality and durability of specific product lines, particularly denim, the apres collection, and flannel items. Several reviewers note that well-constructed pieces justify the premium pricing and emphasize that these items are built to last.
What are the most common complaints about Taylor Stitch?
The most frequent complaints center on three issues: inconsistent fit and sizing across product lines and sizes (described as simultaneously loose and snug, or stiff and rigid), unresponsive customer service with delayed or no replies to emails, and problematic return and exchange processes. International customers specifically report difficulty obtaining return shipping numbers and receiving no response to return inquiries.
Are there fit and quality issues with Taylor Stitch clothing?
Multiple reviewers report inconsistent fit within the same product line and sizing confusion. Some shoppers describe recent purchases as stiff or cardboard-like, particularly in denim. Others note that fits feel dated, with lower rise cuts and overly fitted tops. While some pieces are praised for quality, fit reliability appears to be a concern.
How do shoppers rate the customer service and return experience?
Customer service is a significant weakness for Taylor Stitch. Reviewers report unresponsive support (emails going unanswered for weeks or months), failure to honor expedited shipping promises, inflexible discount code policies that restrict exchanges, and particular challenges for international returns where customers cannot obtain required return shipping information. Several shoppers report being stuck with unwanted purchases after expiration of return windows due to communication failures.