Tenspros sells TENS units, ultrasound therapy devices, medical-grade braces, and recovery products for pain management and rehabilitation. This RetailCoupons.com review page aggregates shopper ratings and feedback to help you understand what customers experience when buying from Tenspros.
Tenspros Reviews
2.2
11 reviews
What Shoppers Say About Tenspros
Created with AI, based on recent reviews
Tenspros receives sharply divided feedback from shoppers, with ratings clustering at the extremes. Positive reviewers praise the company's responsive leadership and willingness to go above and beyond with customer service: the vice president reportedly responded within five minutes to resolve account issues, and management took personal interest in helping customers navigate problems. However, the majority of reviews highlight serious service failures that overshadow these bright spots. Recurring complaints include unresponsive customer service (emails and calls going unanswered for weeks), misleading information about return fees and refund deductions, difficulty navigating the ordering and account system, and poor handling of shipping issues like misdelivered packages. Several shoppers report spending significant amounts (often over one hundred dollars) on devices that did not function properly, with no follow-up from customer service when problems were reported.
The stark rating split suggests that Tenspros may deliver excellent service in select situations but fails consistently in basic customer support functions. Shoppers who manage to reach upper management report positive experiences, yet most customers dealing with standard service channels encounter unresponsiveness, confusion, and unresolved issues. For those considering purchasing TENS units, ultrasound equipment, braces, or recovery products from this company, the risk of poor service appears substantial unless you are prepared to escalate concerns to senior leadership directly.
Customer Reviews (11)
Sorted by: Most recentJennifer P.Oct 25, 2019
It's clear why this company doesn't actively seek out customer feedback - they know what people would say. The company misrepresented what I was ordering. Their policy says you can send items back within 30 days if you're unhappy, but then they slap you with a restocking fee and you're stuck paying to ship it back too. That's a rip-off. I called multiple times before placing my order and asked detailed questions about what I was buying. Not once did anyone give me accurate information. Save yourself the trouble and order somewhere else.
Tenspros Review FAQ
What is Tenspros' current rating on RetailCoupons.com?
Tenspros is rated 2.2 out of 5 based on 11 customer reviews. The ratings show a polarized distribution, with 64 percent one-star reviews and 27 percent five-star reviews, and no middle-ground ratings.
What do shoppers praise about Tenspros?
Five-star reviewers highlight responsive and helpful leadership, particularly citing the vice president's quick response and willingness to resolve account and order issues personally. These customers appreciated being walked through solutions and receiving accurate tracking information.
What are the main complaints about Tenspros?
One-star and two-star reviews consistently report unresponsive customer service (unanswered emails and phone calls), misleading statements about refund deductions and return fees, confusing ordering and account systems, poor handling of shipping errors, and failure to address non-functioning products. Several shoppers report waiting over a week without response after reporting serious issues.
Do shoppers recommend Tenspros?
No clear consensus exists. Satisfied customers recommend the company, but most negative reviewers explicitly state they will not order again or regret recommending Tenspros to friends. The high proportion of one-star reviews suggests most shoppers do not recommend this retailer.
How can I write a review for Tenspros on RetailCoupons.com?
After purchasing from Tenspros, you can submit a rating and detailed review on this page to share your experience. Your honest feedback helps other shoppers make informed decisions and holds retailers accountable for their service standards.