Tod's is an Italian luxury fashion house specializing in leather goods, shoes, and accessories sold through their official website and retail locations. This page aggregates shopper ratings and reviews of Tod's products and customer service, helping you understand what buyers appreciate and where they encounter problems.
TOD’S Reviews
2.4
21 reviews
What Shoppers Say About TOD’S
Created with AI, based on recent reviews
Tod's receives polarized reviews, with shoppers divided sharply between those praising exceptional in-store service and those frustrated by declining product quality. Positive reviewers highlight professional, attentive staff and managers who go the extra mile. However, the majority of reviews cite significant durability issues across multiple product categories, including belts falling apart after minimal wear, bag snaps breaking quickly, handles coming loose, squeaky driver mocs with shifting insoles, and shoes with defects that retailers refuse to address after the return window closes. Long-time customers note a marked decline in craftsmanship compared to products purchased decades ago, with some reporting that older Tod's items still perform reliably despite heavy use while newer purchases fail within weeks. At premium price points (600 dollars per pair for some items), shoppers express disappointment that products do not meet quality expectations or justify the cost.
Customers report mixed experiences with the company's return and warranty policies. While some note quick replacements during the return period, others encountered refusals to provide credit or compensation for defective items once the return deadline passed, even for unworn products. The contrast between highly rated customer service interactions and poor product quality creates frustration, with reviewers questioning whether the brand still stands behind its products as a luxury manufacturer should.
Customer Reviews (21)
Sorted by: Most recentThomas K.Aug 26, 2020
Don't order from them online, seriously. The customer service is absolutely terrible. The checkout process had me starting over three times. Once you pay, complete silence. Your order sits for three weeks with zero communication. Emails go unanswered, calls aren't returned, even PayPal disputes get ignored. You won't get tracking info or status updates. The whole operation is a disaster. Steer clear of ordering from this company no matter how nice the products look.
TOD’S Review FAQ
What is Tod's average rating on RetailCoupons.com?
Tod's is rated 2.4 out of 5 based on 21 customer reviews. The rating distribution shows that a significant majority of reviews are either 1-star (62 percent) or 5-star (33 percent), indicating polarized customer experiences.
What do shoppers praise about Tod's?
Reviewers consistently commend the professionalism and attentiveness of Tod's in-store staff and managers. Customers report that store personnel go the extra mile to assist shoppers and deliver what they describe as fantastic, professional service experiences.
What are the main complaints about Tod's?
The most frequent complaint concerns declining product quality and durability. Shoppers report that belts fall apart after minimal wear, bag snaps break quickly, handles come loose, driver mocs squeak and have shifting insoles, and shoes develop defects within weeks. Long-time customers note that Tod's products purchased decades ago remain durable, while newer purchases fail much faster. Additionally, some customers report that the company refuses to provide refunds, replacements, or compensation for defective items once the return period expires, even for unworn products.
Do shoppers recommend buying from Tod's?
Reviews are mixed. While a subset of customers praise service experiences, the majority of reviewers express strong reservations about purchasing Tod's products due to quality concerns. Several long-time customers who have historically spent significant amounts on the brand explicitly state they would not recommend purchases and note the brand's declining reputation for craftsmanship.
How can I write a review of Tod's on RetailCoupons.com?
If you have purchased from Tod's, you can submit a review detailing your experience with their products, customer service, delivery, and returns. Honest feedback about durability, fit, quality, pricing, and any issues you encountered helps other shoppers make informed decisions and gives RetailCoupons.com accurate data about the brand.