Vince offers contemporary clothing, shoes, and accessories through its online store. This page aggregates shopper ratings and reviews to help you understand customer experiences with Vince's products and service.
Vince Reviews
1.2
25 reviews
What Shoppers Say About Vince
Created with AI, based on recent reviews
Vince is rated 1.2 out of 5 by 25 shoppers, with the vast majority of reviews expressing significant dissatisfaction. Shoppers consistently report quality control problems including rapid pilling on cashmere and wool items, peeling soles on shoes, and material defects appearing after minimal wear. Beyond product quality, customers cite frustrating return and exchange policies as a major pain point: high return shipping fees (reportedly 40 Euros in some cases), inability to process returns at physical locations, and lack of company support when shipping issues occur. Several reviewers mention they were previously loyal to Vince but have decided to stop purchasing due to these combined issues.
While a few shoppers acknowledge that individual items have appealing styles and materials initially, the durability and quality assurance concerns far outweigh the aesthetic appeal. The consistent theme across reviews is a mismatch between price point (with items ranging from hundreds to over 2000 dollars) and actual longevity, coupled with unhelpful customer service when problems arise. Most reviewers express they would not purchase from Vince again, despite some having been repeat customers in the past.
Customer Reviews (25)
Sorted by: Most recentChris L.Nov 18, 2021
Had a really frustrating experience with their website design and filed a complaint about it. Look, I get that they have final sale policies on certain items. The problem is the final sale disclaimer wasn't visible before I put things in my cart. Once I added items to checkout, that's when the final sale language popped up. I bought the product without realizing it couldn't be returned. After it arrived I reached out and they told me: 'Final Sale only shows up once you pick the color and size since that's the requirement to add to your cart.' That makes zero sense. Who puts stuff in their cart before checking the sale status? I can't figure out how that's a reasonable response. After I sent them screenshots showing the inconsistency in how they display this info, I haven't heard back. Really bad experience. I'm contacting my bank about disputing this charge.
Rebecca G.Aug 21, 2021
Got leggings that were too small and reached out about it. They said I had to return them with no option to exchange for a bigger size. I tried ordering the same pair in a larger size online but my discount code didn't work. Every time I called I got a message saying I was calling at the wrong time, regardless of when I tried. Haven't gotten responses to any of my emails. Just steer clear of this brand.
Angela P.Jul 5, 2021
I bought a double breasted coat from their website and paid full price, then spotted it marked down later. Since I hadn't worn it, I called customer service (surprisingly they picked up this time!) and spoke with someone who said I could return it and repurchase at the lower sale price. I did exactly that. The rep confirmed my new order went through and sent me a confirmation email, then asked me to send back the original coat asap. I returned it the same day I got my label. Now the replacement coat won't ship, though a dress I ordered with it did arrive. The coat has vanished and shows as sold out online. I've been calling repeatedly since last week but the line is disconnected. This company really needs to fix their operations. Either they send me my coat or I'm done shopping here. I'll just take my business to other brands I like, and it'll be a shame because I loved their stuff.
Lisa M.Feb 1, 2021
Terrible all around. Placed an order the first of November and still hadn't received it almost three weeks later. All I got were emails with no actual updates or answers.
Britney K.Jun 2, 2020
I'm an international customer and their service was really disappointing. They tell you to work with their international delivery partner but don't provide any way to actually contact them. Sending something back costs either quite a bit through one carrier or you pick another option but still pay a fee. The actual products are nice and shipping wasn't too slow, but I'm not ordering from them again because dealing with their customer service is such a hassle. I can find their stuff at other retailers with way better support.
Vince Review FAQ
How is Vince's rating calculated?
The 1.2 rating is the average score from 25 customer reviews on RetailCoupons.com, where shoppers rate their experience on a scale of 1 to 5 stars.
What are the main complaints in Vince reviews?
The most frequent complaints center on quality durability issues (pilling, peeling soles, snags and material defects appearing within hours of wear), high return shipping fees, and difficulty processing returns or exchanges both online and in physical stores. Several shoppers also report that customer service has been unhelpful when issues arise.
What do customers praise about Vince?
Some reviewers note that Vince items have appealing styles and that materials like cashmere and wool feel soft initially. However, these positives are consistently overshadowed by concerns about durability and longevity.
Do shoppers recommend buying from Vince?
Based on current reviews, the overwhelming majority of shoppers do not recommend Vince. Many explicitly state they will not make future purchases despite being previously loyal customers, citing the combination of quality issues and restrictive return policies.
How can I write a review of Vince?
After making a purchase from Vince, you can share your experience on RetailCoupons.com to help other shoppers make informed decisions. Include details about product quality, fit, durability, and your interactions with customer service to provide the most useful feedback.
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